Name: Sure Thing
Rating: 3.48

“Dead easy to arrange all on line with your own little pigeon hole Clear concise process”

Posted 7 years ago

Hi, thanks for the feedback. We're pleased you found our quote & buy process online simple and easy to arrange. All the best in 2017! Thanks again, Jonathan.

Posted 7 years ago

“Simple and easy to set up insurance. Best price on the market”

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Posted 7 years ago

Hi Liam, thanks for the review. We're delighted we were able to provide you with the best price this year on top of offering a simple and straightforward process to buy the policy. We wish you a safe year of driving, Jonathan.

Posted 7 years ago

“Simple and easy to set up insurance. Best price on the market”

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Posted 7 years ago

“Quick and efficient. Much cheaper than was I was currently paying. Hopefull I will not need to make a claim however if I do I hope it's also quick, efficient and hasell free”

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Posted 7 years ago

Hi, thanks for the review. We're delighted you found our quote & buy process quick and easy. Touch wood you don't but our claims team are on hand 24/7 if required. Have a safe year of driving in 2017! Thanks again, Jonathan.

Posted 7 years ago

“SHOCKING! DO YOURSELF A FAVOUR AND AVOID THIS COMPANY. YOU WILL SAVE MONEY AT FIRST BUT IN THE LONG RUN YOU WILL PAY FOR IT AND MORE! If there was the option for zero they would have got it. I would advise everyone to avoid this company like the plague. I have always used the cheapest insurers but never had any claims. Last year i was involved in a minor incident and had to deal to these people.. Now I realise why these guys are so cheap. They are absoloutely useless. Always happy to talk when they want your money but want nothing to do with you or your claim. They will pass you around to several different companies who handle different aspects of the claim. Its confusing, frustrating and a massive waste of time. In the end i just gave up because i didnt want the hassel. A few months later im told the company they used to underwrite was going in to liquidation, but they could smoothly transfer the policy to another company at the same monthly repayments. So I agreed. A few weeks later i was sent a letter telling me my insurance is being raised from 55 pounds a month to an eye watering 168 pounds a month ! I was told that because I had a claim still in dispute i had to pay the old policy to the end and my new policy with an increased premium! Id had enough, i just wanted to cut all ties with this company. I spoke to an adviser and evetually agreed a cancellation price 297 pounds. I very clearly asked him if i pay this are we done? I owe you no more money? I was told thats it, no futher payments required. Not even 2 weeks later im sent a letter telling me they will take 51 pounds for a cancellation fee. If its not paid they will pass the debt to a recovery agency with more charges. The dispute still continues.”

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Posted 7 years ago

Hi Daniel, I'm sorry to see you feel this way. I'll be sure to pass your feedback onto the claims team on the back of the incident that you were involved in. This is not the kind of service we aim to offer to any customer especially one going through a claim. Unfortunately, you have been affected by one of our underwriters being placed into liquidation towards the end of November which has meant we had to transfer your policy to another provider. The open claim has in turn meant we weren't able to keep the monthly re-payments the same on the new policy but I'm sorry for the confusion if you had been advised otherwise to begin with. Can you please forward your details onto me using feedback@surething.co.uk and I will investigate why you have had additional funds taken from your account & get this resolved as soon as possible. I hope to hear from you soon. Thanks again, Jonathan.

Posted 7 years ago

“SHOCKING! DO YOURSELF A FAVOUR AND AVOID THIS COMPANY. YOU WILL SAVE MONEY AT FIRST BUT IN THE LONG RUN YOU WILL PAY FOR IT AND MORE! If there was the option for zero they would have got it. I would advise everyone to avoid this company like the plague. I have always used the cheapest insurers but never had any claims. Last year i was involved in a minor incident and had to deal to these people.. Now I realise why these guys are so cheap. They are absoloutely useless. Always happy to talk when they want your money but want nothing to do with you or your claim. They will pass you around to several different companies who handle different aspects of the claim. Its confusing, frustrating and a massive waste of time. In the end i just gave up because i didnt want the hassel. A few months later im told the company they used to underwrite was going in to liquidation, but they could smoothly transfer the policy to another company at the same monthly repayments. So I agreed. A few weeks later i was sent a letter telling me my insurance is being raised from 55 pounds a month to an eye watering 168 pounds a month ! I was told that because I had a claim still in dispute i had to pay the old policy to the end and my new policy with an increased premium! Id had enough, i just wanted to cut all ties with this company. I spoke to an adviser and evetually agreed a cancellation price 297 pounds. I very clearly asked him if i pay this are we done? I owe you no more money? I was told thats it, no futher payments required. Not even 2 weeks later im sent a letter telling me they will take 51 pounds for a cancellation fee. If its not paid they will pass the debt to a recovery agency with more charges. The dispute still continues.”

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Posted 7 years ago

“Everything was easy achieved on line no paper work to worry about”

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Posted 7 years ago

Hi, thanks for the five star review. We're glad you found our quote & buy process easy to complete online. Best of luck in 2017, Jonathan.

Posted 7 years ago

“Excellent service the cheapest by far no one else could come near to there price I would recommend sure thing to everyone keep up the good service”

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Posted 7 years ago

Hi Darren, thanks for the kind comments. We're thrilled we've been able to save you some money and offer a great service too. Please do, you can earn yourself £40.00 cashback for each successful recommendation. Full terms & conditions can be found online. Take care, Jonathan.

Posted 7 years ago

“Very easy and straight forward as we went through compare the market and on the date our old insurance ran out sure thing emailed us with all our new details and information which was very convenient. The website is also very easy to navigate and once registered we can quickly access our account details if needed.”

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Posted 7 years ago

Hi, thanks for the kind feedback and five star rating. Have a safe year of driving in 2017! Thanks again, Jonathan.

Posted 7 years ago

“They should change their name to Sure Thieves! We inssured our little Fiat Car with them about a year a go. At first all was smooth, 8years no claim bonus etc and we agree to pay aproximataley £58 by monthly direct debit. When the insurance was due for renewal, they auto re-new the car and increased our premium to £106 monthly. They also claim to have sent us an email to confirm the auto renewal. I asked the manager why the insurance company did not send a letter to alert us. He replied that they are an "online company" and they do not have responsibility to send letters, what about text and phone? He said we can not send text or call all of our customers. Imagine a company that cannot call or text their customer once a year before auto renewing and withrawing money from the customer's account. They claim to have done all these to protect us and ensure we are not driving an uninsured car. How about giving us a choice! The direct debit mandate was abused, the autorenewal system was also abused. The next day I received a letter from "Sure Things" to inform us that our insurance has been cancelled and we need to pay another £80 as cancellation charges, otherwise... This is the same "online" company that is allergic to 2nd class stamps! They also charge us £10 for requesting a copy of our insurance certificate. I mean, for just requesting, not asking for it to be sent to us. It was never sent and we were still charged £10. All I can say is; watch out! and keep an eye on your accounts!! They will empty it. The management of this company has a craving for money that is unbelievable and unethiccal.”

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Posted 7 years ago

“They offered me All I want in one place so I didn't need to shop around”

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Posted 7 years ago

Hi there, thanks for the feedback. We're pleased to hear that. Jonathan.

Posted 7 years ago

“The transition between my old insurer to Sure Thing went smoothly.”

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Posted 7 years ago

Hi, that's fantastic to hear and exactly the kind of service/experience we want to offer. Thanks again, Jonathan.

Posted 7 years ago

“The chap I spoke to on the phone was as helpful as could be. If ever buying insurance can be enjoyable - this was as good as it can get!”

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Posted 7 years ago

Hi, we're really pleased to hear that you've had such a positive experience since joining Sure Thing! Have a safe year of driving, Thanks, Jonathan.

Posted 7 years ago

“I was using a compare site that already had my details stored. As there was a discrepancy unknown to me at the time, I have been asked to pay an additional £187.36!!!! This was due to my name driver who had a very minor claim on their own insurance and own vehicle and nothing to do with me!!! I was told very rudely by the CS advisor (if that is what you call customer service) that the error is my fault and have to pay it. I asked for the name driver to be removed as they don't even drive the car (only put her down in case of an emergency) and was told my insurance would go up and an additional payment would need to charged for the amendment. I will taking this matter further and will certainly be telling people to never use Surething at all cost!!!!”

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Posted 7 years ago

“Everything was explained to me very thoroughly, and the personal that I spoke to were very professional and helpful at all times.”

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Posted 7 years ago

Hi Jean, thanks for the kind feedback. We're really pleased you've had such a positive experience since joining Sure Thing! All the best in 2017! Jonathan.

Posted 7 years ago

“I got a £40 cheaper quote with better cover and tried to a day later before my cover had even started. £30 'admin fee'made it not worth my whole plus took ages toget through on phone on premium number”

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Posted 7 years ago

Hi, I'm sorry to see you had trouble getting through. It's unusual for our contact centre to experience increased hold times. I can assure you that all our numbers are local rate if calling from a landline. If calling from a mobile your service provider charges can vary according to your network. We would be happy to discuss this with you, if you would like to send in your details we can arrange to give you a ring. Thanks, Jonathan.

Posted 7 years ago

“Easy to use”

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Posted 7 years ago

Hi, thanks for the feedback. Jonathan.

Posted 7 years ago

“Nice and easy to set up”

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Posted 7 years ago

Hi Peter, thanks for the five star feedback. Take care, Jonathan.

Posted 7 years ago

“Competitive price - easy to use process.”

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Posted 7 years ago

Hi Joe, thanks for the five star feedback. Take care, Jonathan.

Posted 7 years ago

“i was quite happy with your services.”

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(Car Insurance) - Posted 7 years ago

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