Sure Thing Reviews

Name: Sure Thing
Rating: 3.48

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

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3.5

Based on 553 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't use this company!! I Brought a new car with a month left on my policy and wanted to charge me £109!!! but to cancel it was free!! They wouldn't even give me my years no claim even though I had paid all my premium. Please stay away !!!”

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Posted 8 years ago

“What a bad company, tell you one thing on the phone then do another, quick to take your money slow to deal with any complaint and terrible customer service, my advice keep well away.”

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Posted 8 years ago

“SHOCKING EXPERIENCE !!!!!!!!!!!!!!!!!!!! bought a policy for my classic car for just over £100 but paid on installments as I didnt plan on keepeing the car. When I cancelled 6 months later I had to pay them £49.00, would of been aswell keeping the policy or better yet, righting my own car off. They then told me that its in the t&c's "somewhere". Terrible company who just want your money. Avoid like the plague......you have been warned.”

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Posted 8 years ago

Hi Robert, I am really sorry to read that you have not had a good experience with us. All of our charges are disclosed online at the point of sale under the terms & conditions section. I would like the opportunity to look into this matter and see what we can do for you. Can you send your details to feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks Jonathan.

Posted 8 years ago

“This company clearly do not follow FCA guidelines. They are quick to fob you off with any dribble to get you off the phone. I would definitely not recommend to take insurance with this company or their credit provider Premium Credit Limited. It has been a terrible experience from the start. It makes me wonder if the telephone operatives are even FCA accredited.”

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Posted 8 years ago

Hi, I am really sorry to read that you have not received a good service from us. We would like to know if there is anything that we could have done better or if we can assist you in anyway. If so, you can send your contact details to feedback@surething.co.uk and we can contact you at your convenience. Thanks, Jonathan.

Posted 8 years ago

“AVOID AT ANY COST !!!!! Similar to below ..quote for changing car quoted me another 98.00 plus admin fees. Cancelled policy and have a letter from them stating they owe me 13.00. Now they say I owe them 101.00 they tried to take money from my debit card without my permission. Now threatning to send debt collectors to my door. Peter”

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Posted 8 years ago

“Good experience”

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(Car Insurance) - Posted 8 years ago

“Terrible. This really is a woeful company. Strongly advise you to stay away from these jokers! I tried changing my insurance from a 1.6L pegeout 307 to a Citroen C3 1.4L they told me i was uninsurable when trying to tranfer my policy due to previous claims (none of which i had since joining SureThing 8 months ago.) They then told me they could cancel my policy (for £69.00 and i would lose any no claims) and requote as a new customer. When quoting me for a new policy with them i found it had gone UP! A mere £500.00! How this was possible when the car and the engine size are smaller not to mention the value of the car was considerably cheaper! I then filed for a refund due to only using 1 day of my insurance having paid for the full month upfront. 11 days later, still no money refunded. I have now cancelled the policy and moved to a different insurance company who quoted me on the same vehicle £900.00 cheaper than quoted from SureThing. If you have any sense you would leave/never join such a crooked company.”

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Posted 8 years ago

“Absolutely rubbish insurance company and the customer service is very poor I have an insurance with them And I have sold my car just before the end of my insurance policy I have informed them and still charge me for a new policy for car I not have Contact them again and again and no think Chang I will have to contact ombudsman to sort it out to get my money back and report the people it should not be in business to keep rape off the people”

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Posted 8 years ago

“what a rubbish company! get a quote from them for another car buy it and then they tell you they have made a mistake and charge another £73 per month and an admin fee avoid these people like the plague!”

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Posted 8 years ago

Hi Andy, I'm sorry to see you feel this way. I would really like the opportunity to look into this matter further. Can you send your details to feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks Jonathan.

Posted 8 years ago

“Very helpful and easy to talk to nd understand x”

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(Car Insurance) - Posted 8 years ago

“Would recommend to friends and family, I haven't made a claim so can't provide any feedback in respect of this but they do keep in touch with useful emails e.g. tips for winter driving which I have never had from previous providers.”

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(Car Insurance) - Posted 8 years ago

“Not @this time”

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(Car Insurance) - Posted 8 years ago

“Cheap”

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(Car Insurance) - Posted 8 years ago

“Great to deal with.would recommend surething to everyone”

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(Car Insurance) - Posted 8 years ago

“Great to deal with.would recommend surething to everyone”

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(Car Insurance) - Posted 8 years ago

“the second year I have used gocompare ...the reson its so easy and instant should you choose to renew”

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(Car Insurance) - Posted 9 years ago

“not sure they are an Insurance company or an administration company/payday loan firm. They charge more for admin fees and changes than anyone I know, plus they charge 40% !!!!!!! for monthly instalments, WONGA !! once you are in you are in for an expensive ride. grit your teeth and move on renewal”

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Posted 9 years ago

Hi Joss, I am sorry to read you feel this way. I would really like the opportunity to look into this matter and see what we can do for you. Can you send your details to feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks Jonathan.

Posted 9 years ago

“After proposing a car insurance with this company and seeing that it was not as I would have wanted due to them using a credit firm to arrange the instalments I decided not to go ahead with the policy 3 days before the official start date of the policy. I was informed that I had to pay £30.00 to cancel effectively what had not even started. They clearly do not have an understanding of contract law which I am going to remind them of and to claim back the £30.00 paid. There is a clear message, pay a bit extra and get better service and attention.”

Helpful Report

Posted 9 years ago

Hi David, I am sorry to read you feel this way. I would really like the opportunity to look into this matter and see what we can do for you. Can you send your details to feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks Jonathan.

Posted 9 years ago

“Just contacted to change our car and they are £200 more than quote on compare the market so we are cancelling less than 6 months into the policy they are refunding 35% of our policy. Be Warned”

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Posted 9 years ago

“Easy to do online, clear information.”

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(Car Insurance) - Posted 9 years ago

Sure Thing is rated 3.5 based on 553 reviews