Sure Thing Reviews

Name: Sure Thing
Rating: 3.48

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

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3.5

Based on 553 reviews

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick & easy”

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Posted 8 years ago

Hi Tony, we appreciate your comments and five star score! Thanks, Jonathan.

Posted 8 years ago

“Sure thing made me happy by saving me £150 on my previous quote, and the person I spoke to was very polite and very amenable with a good knowledge of the product.”

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Posted 8 years ago

Hi Roy, we're really pleased we were able to save you £150 this year on top of offering a good customer service. Thanks, Jonathan.

Posted 8 years ago

“Your policy offered everything I was looking for at the right price, £200 cheaper than my last insurer.”

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Posted 8 years ago

Hi, we're happy to see our policy meets your needs for a cheaper price than you had last year. We wish you a safe year of driving! Thanks, Jonathan.

Posted 8 years ago

“Firstly, Sure Thing provided the least expensive quote from my comparison search. Then they were prompt with sending me email correspondence. At first I was awaiting something in the post, but then realised that everything is done online. I have managed to print of my documents, so they are clear too. From what I have seen so far I'd recommend Sure Thing to others! David D.”

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Posted 8 years ago

Hi David, thanks for taking the time to leave your review. We're really pleased with your feedback as offering a competitive price and a hassle free setup is what we are looking to achieve, so seeing your comments are fantastic. If you do recommend Sure Thing! to any friends or family you can yourself £40.00 cashback on your current policy for each successful recommendation. Full terms & conditions can be found within your online account. Thanks again, Jonathan.

Posted 8 years ago

“They didn't”

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Posted 8 years ago

Hi Susan, is there anything we could have done differently to achieve a five star rating at all? We wish you a safe year of driving. Thanks, Jonathan.

Posted 8 years ago

“No hassle. Good information easy to set up.”

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Posted 8 years ago

Hi, thanks for the five star rating. Offering a friendly hassle free service is what we're aiming to achieve so seeing your feedback is fantastic. Have a safe year of driving ahead! Jonathan.

Posted 8 years ago

“Gave a competitive car insurance quote and got a free dash cam into the deal.”

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Posted 8 years ago

Hi, we're delighted we were able to offer you a competitive price which includes a Dash Cam with your insurance policy this year. We wish you a safe year of driving! Thanks, Jonathan.

Posted 8 years ago

“[SureThing replied to my one-star review. I wanted to display my reply back to them but I can only do it by creating a new review] Jonathan at SureThing wrote: "Hi John, I'm really sorry to see you feel this way. It's essential we hold the correct information on the policy to ensure you have the correct cover provided by your insurer in case you were to be involved in a road traffic accident. I appreciate you did declare your motoring conviction but unfortunately the insurer does rate on both the conviction code and date itself when calculating the premium. If there is anything we can do for you regarding this please contact me on feedback@surething.co.uk and I will look into this for you and make contact. Thanks, Jonathan." My reply: There was something you could have done for me. You could have cancelled the extra premium and just charged the admin fee. You refused. I don't believe you are sorry. I think you just have a company policy of replying to one-star social media reviews claiming to be sorry. I believe you add a largely random premium, but always disproportionately high to the actual risk, every time someone changes anything in one of your policies - date, address, name, even adds extra safety features to their car. For evidence, all I need to do is to get a new quote from you with the new/correct information - it is always much lower than my original premium plus the extra premium you have quoted. I think it's a money making scam that is done because it is currently legal and the sooner the government stops it, the better. As for you, I hope your conscience lets you sleep at night.”

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Posted 8 years ago

“Easy to understand and good service”

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Posted 8 years ago

Hi Ted, we appreciate you taking the time to leave your kind comments. Thanks, Jonathan.

Posted 8 years ago

“Very easy to fill in forms,and get a quote,very,competitive price,and EXELLENT break down cover price, Would definitely recommend”

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Posted 8 years ago

Hi Jo, thanks for taking the time to leave your comments. We're thrilled we managed to offer you a hassle free purchase journey, a competitive price and good value for money for the breakdown cover. Please do recommend us, if you do you can earn yourself £40.00 for every successful recommendation. Full terms & conditions can be found on our website. Jonathan.

Posted 8 years ago

“I took out insurance but was contacted a few days later about an undeclared claim in the past 5 years. Turned out I had declared it but I had put the wrong date - I had put May 2013 when it was actually May 2014. I told them what I had done. They wrote back that making the change would cost an admin fee of 30 quid which I thought steep but reasonable... ... and an extra PREMIUM of 123 quid!!! For what??? Exactly what risk is greater because I had an accident one year later than I originally said??? I was within 14 days of purchasing the policy so I cancelled it and went with someone else. Moral of the story: if you MUST insure with these clowns, get all your details right first time and do not change anything until it's time to renew your policy. If you're expecting to buy a new car inside a year, pay monthly so you never have to make a change to your policy.”

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Posted 8 years ago

Hi John, I'm really sorry to see you feel this way. It's essential we hold the correct information on the policy to ensure you have the correct cover provided by your insurer in case you were to be involved in a road traffic accident. I appreciate you did declare your motoring conviction but unfortunately the insurer does rate on both the conviction code and date itself when calculating the premium. If there is anything we can do for you regarding this please contact me on feedback@surething.co.uk and I will look into this for you and make contact. Thanks, Jonathan.

Posted 8 years ago

“very easy to insure”

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Posted 8 years ago

Hi there, thank you for leaving your review. We wish you a safe year of driving! Jonathan.

Posted 8 years ago

“Good to deal with and understanding”

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(Car Insurance) - Posted 8 years ago

“Went on line but needed some questions answered. Phoned and the lady was very helpful and completed all including payment there and then. Well done.”

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Posted 8 years ago

Hi Charles, thanks for leaving your review. We're delighted to see you've had a positive experience since joining Sure Thing! You're very welcome, Jonathan.

Posted 8 years ago

“Car insurance. It was straight forward and easy to arrange. Question s were answered quickly.”

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Posted 8 years ago

Hi, thanks for the five star rating. We're really pleased with your feedback! Jonathan.

Posted 8 years ago

“Typical insurance web process. Very satisfactory experience.”

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Posted 8 years ago

Hi, thanks for taking the time to leave your feedback. We're happy to see you've received a four star experience from us since obtaining your quote. Is there anything we could have done better to merit a five star score at all? Thanks again, Jonathan.

Posted 8 years ago

“Clear and concise information”

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Posted 8 years ago

Hi, thanks for the four star rating. We're pleased you're happy with your purchase from Sure Thing! Jonathan.

Posted 8 years ago

“Price and service”

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Posted 8 years ago

Hi Graham, thanks for the feedback. Have a safe year of driving! Jonathan.

Posted 8 years ago

“The price which include so much”

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Posted 8 years ago

Hi Joy, we're pleased to see you're happy with what you have got for the price you paid. Thanks, Jonathan.

Posted 8 years ago

“Sure thing is the worse insure I ever have had! there is fees for everything! Even when my son had passed his test you have charged me £40 to remove him! £60 is the cancelation fee and you have charged me £136 with all extras?! You are just a rip off!”

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Posted 8 years ago

Hi, I'm sorry to see you feel this way. Our adjustment and cancellations fees are disclosed as part of our terms & conditions prior to purchase both online and on the telephone but I appreciate this doesn't take away from the frustration of having to pay £136 upon cancelling your car insurance policy. If you would like me to look into this for you please forward your details onto feedback@surething.co.uk and I will find out why your balance came to £136 if this wasn't explained when you cancelled the policy. I apologise for any inconvenience caused. Thanks, Jonathan.

Posted 8 years ago

Sure Thing is rated 3.5 based on 553 reviews