Sure Thing Reviews

Name: Sure Thing
Rating: 3.48

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

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3.5

Based on 553 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price quoted was lower than the amount which I had to pay, as this was added on, that was added on, far better to make it clear what the cost is going to be from the station.”

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Posted 8 years ago

“Very easy and straightforward forms to fill in. Makes easy to switch over and good value. would recommend. Not the cheapest quote but best value for my requirements”

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Posted 8 years ago

Hi, thanks for the review. We're delighted you found our quote & buy process easy and straightforward. Please do recommend to your friends & family as you can earn yourself up to £40.00 on your existing policy for each person you successfully refer. We wish you all the best in the next 12 months. Thanks, Jonathan.

Posted 8 years ago

“the price was the only reason for insuring with the company.and i don't know enough about the company to make any comments.”

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Posted 8 years ago

Hi, thanks for the feedback. We're pleased to see we may well have been the most competitive this year for your car insurance. We appreciate you don't know much about us but hopefully by the time your renewal comes around you will have received a five star service. Have a safe year of driving! Jonathan.

Posted 8 years ago

“4star says it aii”

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Posted 8 years ago

Hi, thanks for the four star rating. Is there anything we could have done different to receive a five star rating? Take care Margaret. Thanks, Jonathan.

Posted 8 years ago

“Cheapest quote helpful staff when you phone up all good Thanks”

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Posted 8 years ago

Hi, thanks for the five star rating. We're pleased to see we were able to offer you the best price for your insurance this year. You're welcome, Jonathan.

Posted 8 years ago

“Easy to use website site. No hassle or nonsense”

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Posted 8 years ago

Hi, thanks for the review. We're thrilled to see you found our website easy to use. You will be able to access your policy details and documents 24/7 through our website once you register/login to your customer self service area. We wish you a safe year of driving! Jonathan.

Posted 8 years ago

“Best price, excellent customer service advised on optional extras offered but not pushy if refused. All good, thanks”

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Posted 8 years ago

Hi Sara, thanks for taking the time to leave your feedback. We're delighted with your comments since purchasing your Sure Thing! car insurance policy. Have a safe year of driving! Jonathan.

Posted 8 years ago

“The matter was dealt with very speedily and very efficiently. Having arranged the cover I later phoned customer services to check that everything was in place and I was dealt with in a quick and friendly manner. Thus far - very happy and I will insure other vehicles etc with you. Thank you”

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Posted 8 years ago

Hi Bernard, thanks for leaving your review. We're delighted to see you've had a positive experience since joining Sure Thing! If you do wish to insure additional cars with us in the future please be sure to contact us prior to buying online as you may be able to earn yourself £40.00 cashback for each policy setup. Have a safe year of driving! You're very welcome, Jonathan.

Posted 8 years ago

“you did not make me happy”

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Posted 8 years ago

Hi, we're really sorry to see you feel this way. If there is anything you would like us to do for you please send your details onto feedback@surething.co.uk and we will make contact with you as soon as possible. Thanks, Jonathan.

Posted 8 years ago

“It was a very good quote for what I wanted which included recovery and dash cam security on my car.”

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Posted 8 years ago

Hi Chrissie, thanks for the feedback. We're thrilled to see you purchased our Dashcam policy. Feel free to send in any interesting footage you capture on your travels throughout the next 12 months! Have a safe year of driving. Jonathan.

Posted 8 years ago

“Returned to Surething after 12 month elsewhere, very easy to deal with on phone. Salesperson found me a better deal to include dashcam. Hope they're as good if I need to claim III”

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Posted 8 years ago

Hi, thanks for taking the time to leave your feedback. We're delighted to see you have returned to Sure Thing! after only 12 months. We hope you don't need to make a claim but can say if you do having access to dashcam footage can benefit you in that unfortunate situation. Safe driving! Thanks again, Jonathan.

Posted 8 years ago

“Just changed car insurance to sure thing as they came in at £200 less than existing insurance quote. Answered phone straight away and went through the usual schbeel quickly. Emailed documents straight over. Happy days!”

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Posted 8 years ago

Hi Anne, we appreciate your feedback. We're thrilled to see we not only offered your a better deal this year compared to your renewal but also were able to provide a good service at the same time! Welcome to Sure Thing! Jonathan.

Posted 8 years ago

“Been on the phone on 2 lines trying to get hold of them for 2 hours and 45 mins straight. Still no luck so far, all I want to do is buy the insurance!!”

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Posted 8 years ago

Hi, I apologise for the delay in getting through to our customer service team today. We experienced a higher number of calls earlier today than expected which has unfortunately meant the time in getting through to us is longer than normal. Our customer service team are available on 0344 335 5555 until 8pm tonight. If you would like to send your details onto feedback@surething.co.uk I can pass these onto our service team to make contact with you. Thanks, Jonathan.

Posted 8 years ago

“As a young driver, finding good insurance is hard work. I've been in contact with many insurance companies and Sure Thing were easily the best! I took out my insurance with them (they could give me comprehensive insurance and breakdown cover for a great price, where other companies wanted over £1000 just for third party!). Unfortunately I had to cancel the policy, but only because change in circumstance (and driver, and car...) meant I had to leave. Sure Thing were fantastic throughout the whole service and always really friendly. Despite cancelling my policy after the 14 day cooling off period, it still went smoothly and I got nearly all my money back - minus £30, which is an understandable fee. Next year, when things are settled, Sure Thing are going to be first company I look to insure with. A huge thanks to the Sure Thing customer service team, who helped this newbie through the process!”

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Posted 8 years ago

“I had an unresolved speeding offence which Sure Thing handled fantastically and with no fuss”

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Posted 8 years ago

Hi, thanks for the five star rating. We really appreciate your feedback and wish you a safe year of driving! Jonathan.

Posted 8 years ago

“Easy to deal with pleasant staff”

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Posted 8 years ago

Hi, thanks for the feedback. We're pleased with your comments. Is there anything extra or different we could have done to earn a five star rating at all? Jonathan.

Posted 8 years ago

“I am very pleased with the service and the price paid and the extras included and recommend it to friends and family. I have already told many people to consider taking insurance with you.”

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Posted 8 years ago

Hi David, thanks for the great feedback. We're thrilled to see you feel this way since joining Sure Thing! If you do recommend anyone through our recommend a friend campaign online then you can earn yourself £40.00 for every person you successfully recommend. We wish you a safe year of driving! Jonathan.

Posted 8 years ago

“I had taken out insurance policies and I called them within 28 days of policy to inform them that I have sold my vehicle and I would like stop my insurance policy or put it on hold until I get new vehicle, spoke to guy called mike he was rude and unprofessional over the phone could not even listen to what I was saying to him and put me on hold for ten minutes and gave some funny calculation fro his own mind that I got to pay £60 of cancellation and plus £198 pound for cancellation which is really rip off I read the agreement there is no statement saying that fee must be paid if cancellation were to happen within 28 days. what ever they mention on their web site is not true they rip off and I would not recommend to anyone to join this insurance (sure thing) I am not happy the with service they gave me and they took £82.60 from my account after cancelling the policy which tells they are dodge company.”

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Posted 8 years ago

Hi, I'm sorry to see you feel this way on the back of having to cancel your insurance policy. Our cancellations fees are disclosed online and via the telephone prior to purchasing a policy with us. I would like the opportunity to look into this for you and investigate what has happened. Can you please send your details onto feedback@surething.co.uk and I will look into this immediately for you. Thanks, Jonathan.

Posted 8 years ago

“Easy to contact, quick to quote and saved me money !”

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Posted 8 years ago

Hi, thanks for the review. We're glad we were able to save you some money on your insurance this year. Have a safe year of driving! Thanks, Jonathan.

Posted 8 years ago

“Extremely informative customer advisor, nothing too much trouble for him,”

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Posted 8 years ago

Hi Suzanne, thanks for the five star rating. We're thrilled to see you have received a great customer service since joining Sure Thing! We wish you a safe year of driving. Jonathan.

Posted 8 years ago

Sure Thing is rated 3.5 based on 553 reviews