The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.55

3.6 Rating 700 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

Questions

Metrics

3.6

Based on 700 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how The Co-operative Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always been with them as breakdown is in the price of insurance staff have always been polite and very helpful highly recommend”

Helpful Report

Posted 6 years ago

“Good value”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Price was competitive. The process was simple and quickly achieved”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Great staff and the underwriters are terrific.”

Helpful Report

Posted 6 years ago

“Currently happy with the service provided meets my needs at this present time. Terry Hill”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I think they are reasonable cheep. I do lees than 2500 miles a year.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“DO NOT USE THIS COMPANY This policy was cancelled without my knowledge on 20th August I was not made aware of this until 04.09.18 with the letter date of 30th August. The company willingly and knowingly left me without insurance for 8 days. Utterly absurd.”

Helpful Report

Posted 6 years ago

“Cannot make comments as l have not had any claims or problems”

Helpful Report

(Home Insurance) - Posted 6 years ago

“coop forced me tocancel my insurance they dicriminate me .after i swap my full Eu licence to full Uk they triple my premium and asume i just recieved my licence. i past my exam in 2009.discrimination all the way .i would not advise any foreign driver to choose coop insurance.thay scrap my 9 years of driving just like that.”

Helpful Report

Posted 6 years ago

“Awful experience. Tried to con me into buying “extras” for my insurance by telling me items (mobile phone) not covered as didn’t have a particular module of insurance yet agreeing it was actually already covered by a different part of my insurance policy. Very misleading and wonder how many people are conned this way!”

Helpful Report

Posted 6 years ago

“Terrible Service - I worry for Elderly or Vulnerable Policyholders. It has been over 5 months of terrible communication, no service and lack of action on my home insurance claim which has now led me to complain directly to the FOS & FCA. I have had my kitchen out of use for the best part of 4 months and have been offered a pathetic and insulting amount of compensation. I work in the insurance industry and I will be passing on full details of the service to all of my colleagues, peers and clients and would never consider this company as an option moving forward. I am disgusted in the way they work and I would worry if any of your elderly relatives had policies with them.”

Helpful Report

Posted 6 years ago

“the price for my car insurance was very competitive and I needed to clarify European cover (which was included unlike many other insurance companies) and the operator was both helpful and courteous”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Regret to have left Aviva!! Bad luck swap on 01/07 and making a claming for a broken window 3 weeks later. No internet access, need to contact them on call, after 5 minutes still waiting on the welcome board. They are working with VPS for windows so a 3rd company. 1 week & 1/2 day to book just for a mesurement + 10 days & 1/2 day for a repair knowing they asking you to pay they excess over the phone without giving the quote for the work. Is this normal process?”

Helpful Report

Posted 6 years ago

“I will not renew with these people.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I have private reg.on car I am selling tried to update policy to new car but told would have to pay £15 admin fee and another £15 when I transfer my private reg. So cancelled policy at cost of £50 !! But have arranged same cover with a "proper" company saving £57 (I win) and can make any changes to policy FREE.”

Helpful Report

Posted 6 years ago

“It’s alright”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very difficult to deal with I was transfered from one department to another and different companies, no support or responsibility taken by coop for helping me, just added to an already stressful situation”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I have had no problems with this company. Their price was competitive and when I recently added another driver to my policy, I was actually given a £30 refund. Smooth operation.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Top notch”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Great to deal with”

Helpful Report

(Car Insurance) - Posted 6 years ago

The Co-operative Insurance is rated 3.6 based on 700 reviews