The Co-operative Young Driver Reviews

Name: The Co-operative Young Driver
Rating: 1.67

1.7 Rating 132 Reviews

15 %

of reviewers recommend The Co-operative Young Driver

Company Reviews

Questions

Metrics

1.7

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were charged 490 for “every 45 day review”. They increased the premium by extra £1000 for a new car ( same model, same year!) It’s impossible to get better scores with that black box. So far we have paid £3490 for a year’s policy! AVOID this company’s! Day light robbery!”

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Posted 6 years ago

“Wankers”

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(Car Insurance) - Posted 6 years ago

“coop black box says you are working towards a discount with good driving, never says its going to penalise you without warning. score got to top of green/50% and they Took an extra £182 without warning from someone elses card. not even an email. even thought the policy was paid upfront.”

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Posted 6 years ago

“Lacey in customer service was absolutely amazing she answered all of my question and gave me her honest advice even though I was bombarding her with question(annoying customer) I really appreciate her patience 11/10”

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Posted 6 years ago

“3 years on and no problems at all had an accident which wasn't my fualt they sorted everything out would recommend to any young driver only downside is it's a little bit expensive but cheaper than the rest so can't complain”

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Posted 6 years ago

“at first the company are great however if you go over the speed limit without releasing 3 times they will end your contract. I know I wont be recommending this company to anyone I know.”

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Posted 6 years ago

“Very good insurance not had any problems”

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(Car Insurance) - Posted 6 years ago

“This company need reporting to the ombudsman, they are criminals hiding behind a Ltd company! I will be reporting them to "Watch Dog" There actions disgust me on every level. The are reluctant to talk to the parents regarding matters and cancel policies of young drivers using second class post!! Even though the policy had been paid IN FULL! Do not use the services of this company if you value your time, and your child's driving license! The Directors of this company should be brought before the courts! Shameful, disgusting and embarrassing way to run a company!”

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Posted 6 years ago

“takes ages to build up a good score and it drops drematicly considering in a 30 police let you get away with 33 and I was on a 70mph road a car kept me out in the fast lane had a car behind pressuring me done 74mph to get past safe it has happens loads and destroyed my score never getting black box again worth paying the extra . it's a con plus I'm 22 it was £1900 for a 1l Corsa sxi rep and £100 to install black box that wasn't staited and £100 at end of policy to remove plus 35 to put my private plates on already paid DVLA to put on car other insurance company's are free”

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Posted 7 years ago

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Posted 7 years ago

“THIS IS THE WORST COMPANY TO BE INSURED WITH IF YOU ARE A YOUNG DRIVER!!! THEY ARE THEIVES, THEY WILL DO ANYTHING TO TAKE YOUR MONEY, STAY AWAY AT ALL COST’S! ALSO THE SMARTDASH BOARD IS ALOAD OF SH*T!”

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Posted 7 years ago

“Worst company ever to go through. They charged me 15 pound to change my name on my policy. They up my payments without telling me . They kept telling me my policy is being cancelled and then apologise. Really bad communication would never go through them again after my policy is cancelled with them”

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Posted 7 years ago

“I would leave 0 stars if I could, lack of communication on their part saying I still had documents outstanding that I needed to provide but I never received any emails to say I still had things outstanding, I had provided everything I thought was required, they then cancelled my insurance and didn't tell me till a week after so I was driving uninsured for a week without knowing.. They had the cheek to tell me when I rang up they have proof I read their emails.. I didn't even receive emails from them! I'm now a 22 year old with a cancelled policy on my record and most other companies charge a fortune now, they've black listed my name. I will be taking legal action, avoid at all costs”

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Posted 7 years ago

“The only insurance company to charge £15 to change my name on my sons policy from my previous name to my new married name. All four other car insurance companies were happy to change it for free. Wont be using the Co-op again.”

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Posted 7 years ago

“I would be giving you -10000 stars if I could. Company is absolutely awful. Staff talk down to you. Don't even review the notes on your account properly and miss advise you loads. I had an accident on 04/08. The third party had crossed into my line on the roundabout and hit the back drivers side of my door. I have a witness and cctv evidence against them. The roundabout is complicated and when they reviewed the cctv they said it was 50/50 claim. When advised the guy on the phone that he was a three lane roundabout for about 45 minutes he actually rang me back and said I was not at fault and they were presuming it as a none fault claim. Because the third party could not see the cctv via email they requested for it to be sent in via USB or disk. I had to send this to my insurance to then send to him. Someone from the company rang me the day after me paying my access fees (I had to pay them or I could gone without a car for three months) and advised that they had received cctv evidence to prove that I was liable for the crash. Rang back the day later for them to then tell me that they haven't received any third party cctv and it was the cctv I sent via USB!! Fuming isn't the word! The guy didn't even read the notes in my account or nothing. They haven't even contacted the third party insurance. Will not be renewing my insurance with this joke of a company next year.”

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Posted 7 years ago

“They up may monthly payment without noitice.”

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(Car Insurance) - Posted 7 years ago

“""The dashboard has an inbox but they send all correspondence to a section on dashboard under policy documents,very very misleading so you can't act on any mistakes,put my sons insurance up £250 after 45 days and then cancelled 2 days later.Ruthless, blame everything on underwriters avoid at all costs”

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Posted 7 years ago

“""The worst insurance company i have ever had the pleasure of dealing with,avoid at all costs”

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Posted 7 years ago

“lack of communication, find it easy to take money from your account however when it comes to refunding they wash their hands of you, meaning you have to chase them up, in general, a horrid service”

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Posted 7 years ago

“wouldnt go back”

Helpful Report

(Car Insurance) - Posted 7 years ago

The Co-operative Young Driver is rated 1.7 based on 132 reviews