“Very poor customer service . . The member of staff I spoke to was rude and unhelpful even sarcastic! Constantly left on hold before even speaking to a representative, they tell you they are unable to call you back, you can never speak to a manager as they are always unavailable! They are helpful until you have actually finalized insurance with them and then they are diabolical if you need to amend anything. This is a review based on two awful experiences with them I would never recommend them to anyone!”
“Very poor customer service all ways threaten to cancel charge still want the full amount after they cancel them self just the worst insurance out there”
“Wanted to change my bike with 3 months remaining, they wanted more for three months than taking out a new policy elsewhere for a year. I told them not to bother to which the very stroppy female customer service employee informed me that as I had obviously sold my other bike, they will cancel the policy and I still have one month to pay. Then went on telling me if I cancel my direct debit they will instruct a debt collector and affect my credit scoring, I will also lose all my NCB,
That was the final straw, I had no intention of A. selling my bike. B. stopping my direct debit and C. its on classic cover where I don't use my NCB on it.
Very good customer services love, you lost your company a customer in two minutes, your company must see you as a great asset.”
“A first rate group of people ,easy to speak to very helpful & supply very good quotes.You should not
go far wrong with them...top marks enough said ?.”
“I cancelled my policy a few months ago and thought I might get some kind of refund, returning the certificate of insurance.
But I have heard nothing from them, so am assuming that I wasn't due anything back and that they haven't bothered to tell me.
I would have appreciated at least an acknowledgement from them that they received the certificate and had cancelled the policy.”
Thank you for your review Ian.
We would normally confirm by email and by post when a policy has been cancelled. I would recommend that you contact us to check we received your cancellation request.
You can reach us on 0344 8800 962 or 01582 833003.
