“Advertised a much lower price, i went ahead and got the insurance however needed so many documents which they were not helpful with at all.
Then as found a MUCH cheaper deal I decided to cancel the insurance and they assured me there'd be no more money coming out of my account however the very next day 250 was taken!!! Disgusted at their hiding of information”
“I've never used this insurance provider before so it was something new. For now I didn't have to use any claim section and really hope I will not have to.
I had few situation when had to speak with advisor to be sure with all little bits and details. Service was great. Probably the same I could ask by email or web chat but I prefer to talk with somebody in real time :)”
“Excellent communication,resolved claim quickly but took hire car back when cheque issued leaving us without a car for a week while cheque cleared through bank”
“Two way they rip off young drivers,Firstly they wait till around 9/10 months then cancel the insurance.Stating that something had not been disclosed.Then when you dispute it charge you to carry on with your insurance.Usually hundreds of pounds because you don't want to lose your no claims
Want to change your car as a young driver,Same car twelve months newer.
Sorry we have to refer you to the underwriters.Quote comes back £ 600 pounds dearer for 3 months insurance.
Don't use this company unless you really need to.Con artists Not recommended.
Customer service a disgrace.”
“I moved and was refused insurance at my new address. Asked for a breakdown of my refund and was only provided with one figure which was i already aware of. They also tried to charge me for cancelling the policy when they had cancelled it. I had to ask to speak to managers numerous times. I wouldn't insure anything with them again. I'm still waiting for a breakdown of how they worked out my refund. This was 8 months ago. Utterly ridiculous!”
“5 calls and 2hrs on hold, just to try and speak to someone from Zenith. Not their claims handing firm. Not their windscreen replacement firm, but Zenith.
Each time repeating my simple request - an authorisation request for a manufacturer brand windscreen so my car warranty remains valid - and each time being transferred to someone who couldn't help me or (eventually) someone who could but had all the wrong details.
They were the cheapest quote, by a small bit. That wasn't worth the hassle caused for a simple glass replacement.
Never ever again.”
“Pleasant people offering a dire service. Made a glass claim (cracked windscreen) and needed authorisation for a specific part to be fitted. Calls to the numbers on my policy were directed to various windscreen and claims handling companies, but it was nearly impossible to speak to Zenith themselves.
5 calls and 2hrs later repeating myself over and over it's finally resolved but I'll never use them again.”
“With this policy some one drove into me and my car was a cat c damaged I was paid out quickly and a fair value I also brought another car and switched my policy by phone at the car yard which was very simple. Over all very happy with the service.”
“Terrible company took money from my account without permission.
I admit I had put the wrong date down on a previous accident . However I sent a letter explaining this and gave them the correct date of previous claim .
They still increased the premium and took extra money from my account . On the phone the guy said its your fault we still might not reduce it even with a letter from previous insurance company . Total rip off terrible service , as has been mentioned by other customers you get what you pay for , please do yourself a favour and avoid this company !!”
“poor service complaints fall on deaf ears canceling polices without telling you debiting creditcard without asking will definetley not recommend or use again”
“DO NOT USE ZENITH INSURANCE! - DO NOT USE ZENITH INSURANCE! EVER EVER EVER
This company is the perfect advert for you get what you pay for. A 3rd party reversed into my car at an Asda car park back in September 2015. 3rd party admitted full liabilty and their insurer paid for all repairs. Have just found out Zenith my own insurer had me down as "At fault" upto until today even though they were informed the 3rd party admitted liabilty and had paid my repairs. Then at the beginning of Febuary a foriegn driver in a foreign lorry hit my Mum who was driving my Car at the time . The insurance details the driver gave appear to be invalid and we are having a nightmare tracking his insurance down. I informed Zenith of the accident as obliged but have made no claim and no claim has been made against my insurance. Zenith have decided to put me "at fault" for 6 months and frozen my NCD. How can i be "at fault" when no claim has been made. Their own underwriters have said ot shouldnt be recorded as "at fault" as its not resolved. They tell you to speak to the brokers to have it changed but when you speak to the brokers they tell you only the underwriters can change it. You get passed from pillar to post when you try sort the mess out and all their internal teams seem not to communicate with each other. I went with Zenith because they were the cheapest and its bit me in the back side. Do not go with Zenith Ever. Look at all the alternatives. You get what you pay for.”
“Awful, they are cheap for a reason, had a non fault accident 3rd party admitted liability, have been told they can not offer me a renewal of my policy, (penalized for being hit) van was returned in poor condition, they don't want to know.
Zenith are great if you don't need them, Avoid !!!! you have been warned”
