“Very poor customer service. I am a Zenith customer at the moment and I am going through a claim with them and it's turning out to be a nightmare!! I am now 6 weeks into this claim and still waiting for Zenith to send conformation to the car garage to start my repairs. Every time I ring Zenith (which is most days) I get passed from one staff member to another to then be told "we have emailed conformation to the garage to go ahead with the repairs. When I ring the garage they have no record. The garage have been so good and helpful. I am going through my own garage not using one provided by Zenith. I would NOT recommend Zenith Car insurance and I will NOT be renewing my policy . when the time comes!! I have also had to pay out money on my car to keep it safe whilst I'm waiting for Zenith to sort the claim. It's so annoying when you pay car insurance on time every month never claim and when you do the company is unhelpful. I bet if I owed them money it would take them long to harass me for it.”
“As most people do, I obtained a quote through a price comparison website. 5 months into my policy I had to change my car from my 2 year old Fiesta to a brand new fiesta. Zenith wouldn't allow me to change the vehicle they would only wipe out the last 5 months NCB and make me start a new year with the car instead of completing the year with the new car as most other insurers allow. Then tried to charge me £75.00 to cancel insurance, I was then told they would cancel for free and i would receive a £25.00 compensation payment and was to phone back the following week when I collected my new car. Collected my new car and the lovely Wendy who had been dealing with myself all along then tried to charge me £40 additional to cancel, because according to her she had given me an extra week insurance, funny when I had already paid £30.00 each month in advance. Her attitude flipped when she wasn't getting what she wanted then when I asked to speak to a manager the charge mysteriously vanished. They also wanted to double my insurance. Left and i'm now with more than who are much cheaper and better so far. Don't go with Zenith at all costs.”
“Zenith are criminals! You have been warned. Took a renewal premium although I cancelled and still have not repaid after 5 months quoting system problems and that it was being processed. There are lots of very negative reviews of zenith on the net - read them first and only then tick the accept button at your peril. Pay the few extra pounds and go elsewhere”
“Terrible company with terrible advisors! Renew your policy even after you call and tell them you don't want it, admit they made a mistake and say they will cancel it but instead take the money from you and refuse to refund it! Save yourself the hassle and go elsewhere.”
“I bought a insurance with Halifax fully comprehensive car insurance..... turned out i was insured by Zenith. Then I had my car stolen in front of me and the insurance would not cover a penny. DO NOT INSURE YOUR CAR WITH THEM. WARNING”
“Did i mention that you need to AVOID them !!!
Got my insurance with them, first time motorbike so expensive one as you can imagine. Been more than 2 weeks since someone broke my motorbike and all i heard from my insurance was, we ll get back to you !!!!
Every times i called them, i get someone telling something different, as if they keep track of your issue on a piece of paper that gets thrown away everyday.
Such lack of professionalism and commitment to the clients is unbelievable !!
Shame on you
I defo don't recommend them!”
“I Had a fully comprehensive cover with Zenith Through Halifax, my car was stolen in front of my own eyes as i was trying to sell it.
After 2 month of waiting for the police report... i was told that i WAS NOT COVERED.
Not a single penny, the car was brand new.
Really Really furious.”
“I wish I never took insurance out with zenith and all the companies involved. I made a claim and i've experienced nothing but stress with this. I advice everyone who's thinking about taking insurance out with zenith to not do so, and pay a little more with another company.”
“Don't go anywhere near this company. They are nearly impossible to get hold of, show little or no interest when you can get hold of them and the repair they did to my bmw was appalling. Yes they are cheap, YES THEY ARE RUBBISH!”
