“After some the disappointment of receiving a faulty item (bass guitar), I organised a return. Customer service were in touch a few days later and rapidly organised an exchange with next day delivery. The guitar arrived very well packaged with all quality control tags and my initial disappointment was quickly replacement with huge satisfaction. Also appreciated that you can call their service and talk to someone, something that becomes rare these days but it made all the difference in feeling heard and resolving the issue. I highly recommend them and will shop again.”
“I only have good things to say about the instrument and service provided by Gear4Music. Sadly, I had to return the delivered guitar for personal reasons, and the company proved to be very helpful and understanding. Great service!”
“I have bought several guitars from Gear4Music and been happy with most of them. Where there have been problems, they have ben dealt promptly and satisfactorily”
“Bought korg b1. Had fun for almost 2 years and then it broke. Picked up and fixed for free under warranty with 4-5 weeks. Great international service.”
“delivery was very fast, there was a slight problem with the banjo I purchased but it was sorted out quickly (within 2 days no fuss).
excellent service, would certainly use again”
“Very happy with the quality of my purchases. Good prices. Very prompt dispatch and delivery. Helpline response was quick, polite and informative. I received one unsuitable item (the ordering error was mine) and they quickly sorted me out on the phone and dispatched an immediate replacement. An excellent buying experience.”
“good customer service.
I ordered a keyboard, was happy with it, but then decided to upgrade to an even better one.
They were very willing to get the first one picked up for free and get the new one to me at a good price.
Surprisingly even DPD returns worked out perfectly in this case.”
“This must be one of the nicest shops on planet earth! I frequently buy gear from them and never ever had a problem!
Staff is friendly and helpful, telefon hotline and customer care is on the highest level possible.
I am a very happy customer and will come back as long as the shop will last, wich is hopefully forever! I love gear4music.
Frequently they sell B-Stock items as they are of special interest to me.......and those items are of top quality and most of the times they have me guessing, how it comes, that item got named B-Stock, for the item is immaculate and flawless!”
