Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel scammed! I chose Gecko for their price promise and was pleased with the quote received for two faulty and smashed iPhones. The quote expiry is days away yet they have paid me less due to the phones being quoted as working. My paperwork clearly shows the quotes were for faulty phones - their price promise is a con! Really disappointed and will not be recommending. By the time you’ve posted the phone (which I paid £6 for myself for two phones), it’s an inconvenience to ask for them to be returned. I have received nearly £100 less yet I’ve given them the phones as I described them.”

Helpful Report

(Recycling) - Posted 2 years ago

Hi Sarah, thank you for taking the time to leave feedback. I understand had to pay for postage, we do send out welcome packs in the post which contain pre-paid labels for you so you don't have to pay for it so it is frustrating to hear that you didn't receive this. The offer given is up to the amount so when we receive the phone we have to assess it in person to calculate the value of the phone and how much it will cost to repair it with the smashed screen.

Posted 2 years ago

“Sent me less than expected, process was easy”

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(Recycling) - Posted 2 years ago

“My second purchase from Gecko both iPhone 8plus, customer service is excellent delivery spot on I opted to upgrade with a new battery but this added no extra time to the delivery = happy customer”

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(Shop) - Posted 2 years ago

“I have bought 3 phones from here all as described would definitely recommend!”

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Posted 2 years ago

“Excellent quality phone. Really pleased. Many thanks.”

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Posted 2 years ago

“Sold old iPad. Great price, quick processing of iPad, good updates on status and very fast payment. Fantastic !”

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(Recycling) - Posted 2 years ago

“Couldn't be better. Excellent service. Great price. Will use again.”

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(Recycling) - Posted 2 years ago

“Very sharp and efficient”

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(Recycling) - Posted 2 years ago

“Really bad experience. DO NOT SELL YOUR PHONE WITH THIS COMPANY. Originally quoted £255 for my iPhone 11. Great condition, always been in a case with a screen protector. After chasing up my phone after 2 weeks as it was lost in their warehouse, they emailed me stating my phone was in very poor condition and I would only receive £133. After asking for proof of this they sent me pictures of a phone, it had new scratches all of over it, even chips on the edge of the screen!!!! After arguing against this for weeks they have gone ahead and just sent me the £133. I’m not sure what’s happened to my phone or if it is even my phone but they have either done this on purpose to pay me less or they have not taken care of it whilst it was lost. Really really unhappy with this service and will not be sending any futures mobiles to them.”

Helpful Report

(Recycling) - Posted 2 years ago

Hi Shanice, thank you for taking the time to leave feedback. I can see that your phone was located in our un-claimed area which is where a phone goes when a packing slip wasn't included so our warehouse team were unable to identify the owner of the phone when it arrived with us. When this happens we have no choice but to wait for the owner to get in touch to claim the phone so we can process it through, once you got in touch I can then see it was processed in the next day. I can also see that this phone was confirmed to be yours from the IMEI and due to the level of scratches found, we would have to sell the phone for a much lower condition and for less than expected which is why your offer was reduced. We then stated in your email where you were informed of your device failing testing that you have 5 days to choose whether to accept the offer or have it returned, as you didn't respond to this the offer was automatically accepted.

Posted 2 years ago

“A con of a company avoid at all cost”

Helpful Report

(Recycling) - Posted 2 years ago

Hi Michael, thank you for taking the time to leave feedback. I can see that your device failed due the battery and having too many scratches, with these faults this meant the device was beyond economical repair so the maximum we were able to offer was £1. I can see that you accepted this offer so I'm happy to see that your payment went through successfully.

Posted 2 years ago

“The phone I handed in was in good condition with a minor scratch. After processing the phone they said there was too many noticeable scratches on the phone - which just simply isn’t true and gave me a new offer much lower than the first. If the phone was scratched then it is likely that it was damaged in transit, in which case they should improve the postage packaging they send. Disappointing.”

Helpful Report

(Recycling) - Posted 2 years ago

Hi Saijal, thank you for taking the time to leave feedback. As we are selling these devices on we need to ensure that anybody purchasing the device is getting their value for money. As you're device arrived with more scratches than we originally thought, we would have to sell this as a lower condition than expected which is why your offer was reduced. If you believe that this is something that happened in transit then we can certainly look into this.

Posted 2 years ago

“Very disappointed indeed my phone was in very good condition”

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(Recycling) - Posted 2 years ago

“Excellent service, got exactly what was quoted. Will definitely use again”

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(Recycling) - Posted 2 years ago

“Very pleased with my iphone X from Gecko. Arrived almost new & well packaged. Nice one- thanks!”

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(Shop) - Posted 2 years ago

“I bought this as my son’s first phone for going to secondary school. I hadn’t bought a reconditioned phone before and opted for a ‘good’ one to get decent condition at fair price. It arrived quickly, well packaged and in such good condition I would have thought it was new. Thanks Gecko Mobile.”

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(Shop) - Posted 2 years ago

“Clear communication and fast payment - so pleased!”

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(Recycling) - Posted 2 years ago

“Gecko mobile provided a great service, their process and terms were explained clearly, and I was kept informed the whole way through, they informed me of any possible delays and why, and payment arrived as promised. Thank you.”

Helpful Report

(Recycling) - Posted 2 years ago

“I think you have taken advantage of an elderly customer. It's not the money with is pittance but the principle. Will never use or recommend your company.”

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(Recycling) - Posted 2 years ago

“Great price and clear communication. Took a bit of a while to process when I'd sent the phone, but when confirmed it had arrived, all went through very quickly and easily.”

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(Recycling) - Posted 2 years ago

“Great trade in for iPhone SE (2016) 32gb. Very easy process to follow, given instructions on how to clear phone and what to send in, including prepaid packaging. Kept informed by text and email every step of the way, with tracking updates also available. Quick turnaround and payout. THANK YOU.”

Helpful Report

(Recycling) - Posted 2 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews