Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had tried another phone recycle and they lowered there offering when receiving my phone and then took three weeks to return the phone Gecko offered me a price and it was paid within 48 hours of Receipt with updates at each stage I will highly recommend them Going forward to all friends and colleagues Thanks gecko”

Helpful Report

(Recycling) - Posted 4 years ago

“Happy with how easy it was to do this”

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(Recycling) - Posted 4 years ago

“Excellent service, price agreed and paid in no time at all, thanks!!!”

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(Recycling) - Posted 4 years ago

“If I could review with no stars... I was initially offered £76.01 for my iPhone 7 Plus, sent it off and they came back with a 'revised offer' of £38.00 because 'the device you sent is not as described, or because your sale does not meet our terms & conditions'. I replied with screenshots of a conversation had prior with a sales representative proving otherwise to which responses by the company became longer and longer as they obviously realised they no longer had a sale on their hands. Total scam, same happened to my auntie. DO NOT USE. Also all of their emails go straight into the Junk folder so I guess that tells you something too. So they ended up sending my phone back to me which I have now sold on Depop for £85.00. Over double their revised over and nearly £10.00 more than their initial. They have also reported my entirely accurate and honest review of them on Trustpilot so leaves me wondering if they do this with all of their negative reviews to maintain a falsely high rating? Do not trust the stars if that is the case, which following my experience with them, I highly suspect.”

Helpful Report

Posted 4 years ago

Sorry to hear about your negative experience. All offers are subject to the handset being tested. Kindly add our support email to your email client's whitelist as third party spam filters are outside our control. I understand this is now resolved, but please do not hesitate to contact our support otherwise.

Posted 4 years ago

“Fabulous phone”

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Posted 4 years ago

“Fast payment”

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(Recycling) - Posted 4 years ago

“good service”

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(Recycling) - Posted 4 years ago

“Very good service and well laid out ease to use website”

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Posted 4 years ago

“Very quick. Same day payment. Happy customer.”

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(Recycling) - Posted 4 years ago

“Fast payment and best price online.”

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(Recycling) - Posted 4 years ago

“Quick processing and very helpful. Would recommend. Thankyou! :)”

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(Recycling) - Posted 4 years ago

“Very pleased with the service.”

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(Recycling) - Posted 4 years ago

“Happy with product and delighted with service”

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Posted 4 years ago

“Gecko wanted to confiscate my phone without paying me as it had previously been subject to an insurance claim. I understand that they have legal obligations, but I found that their customer service was not very reassuring or helpful in resolving the issue. Very much a “computer says no” situation. I was finally able to get paid (though half of what I was offered) after finding advice elsewhere and fixing the issue.”

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(Recycling) - Posted 4 years ago

Hello, as you rightly say we have legal obligations as to how we process blacklisted phones. As a responsible recycler we adhere to the Recyclers' Code of Practice. Please see here for more information: https://www.checkmend.com/uk/resources/recycle. I am glad you were ultimately able to resolve the issue, and apologies for any friction our side.

Posted 4 years ago

“Very happy with the service I received from gecko mobile. Very efficient and quick service. Plenty of updates during the trade in and very pleased with the cost quote too! Happy customer!”

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(Recycling) - Posted 4 years ago

“Very prompt service”

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(Recycling) - Posted 4 years ago

“Great service from start to finish and super speedy! would definitely recommend!”

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(Recycling) - Posted 4 years ago

“Quick and easy service. Great prices.”

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(Recycling) - Posted 4 years ago

“Very quick and easy service. Delivery package sent out within 24 hours. Phone delivered, checked and money received within 72 hours of posting.”

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(Recycling) - Posted 4 years ago

“Brilliant, speedy service”

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(Recycling) - Posted 4 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews