Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best recycling company I've used. Straight forward process from start to finish. Fast payout and kept in contact throughout every stage. Would recommend this company to anyone.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Quick, easy and convenient. No issues.”

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Posted 6 years ago

“Quick service”

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Posted 6 years ago

“Quick and easy service, price paid as said online”

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Posted 6 years ago

“Fast efficient and paid as agreed”

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Posted 6 years ago

“Excellent service. Easy delivery options and fast payment.”

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Posted 6 years ago

“Very easy and convenient”

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Posted 6 years ago

“Quick and easy - very efficient - all sorted and money in the bank after only a few days!”

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Posted 6 years ago

“Fantastic and quick service.”

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Posted 6 years ago

“Awesomeness all day long. Nothing bad to say. All went very well and quickly. Reccomend and have reccomended!”

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Posted 6 years ago

“Excellent service.”

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(Recycling) - Posted 6 years ago

“First class service from start to finish, with money paid to my bank account within an hour of being notified that my phone was acceptable to them. Highly recommended *****”

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(Recycling) - Posted 6 years ago

“Not a great experience, phone got returned with scratches on the screen. I felt the phone was inadequately packaged, wedged directly into a cardboard sleeve which had not been assembled following the instructions on the packaging itself. So instead of a protective belt around the phone it caused more pressure on the screen and there was no bag, foam, sleeve or any kind of protection on the screen. You get more protection when buying a 2 pound screen protector off eBay to be honest. Had dialog with the company but no help or compensation was offered, was blamed on the new non-OEM screen not being hard enough. However it was clear the primary cause was the badly packaged device and the basic instructions of the packaging not followed. Company offered to assist a claim through Royal Mail which I thought was also bad considering Royal Mail was clearly was not to blame, I'd rather absorb the loss myself than claim through someone not at fault.”

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Posted 6 years ago

I am sorry to hear you feel that we are responsible for scratches on the display of your device. We take claims like this very seriously; the MD personally reviewed the CCTV footage of your device being processed and interviewed the staff members who processed your device. We came to the conclusion that the device could not have been damaged in our possession. We use industry-standard packaging for the return of handsets; boxes specifically designed for the transport of smartphones via the postal system. We did offer to claim on Royal Mail as we are certain the device was not damaged in our possession, therefore if your device picked up scratches on the way back to you Royal Mail would be the party responsible. I am sorry we could not do more for you, but we can only take responsibility if we are to blame.

Posted 6 years ago

“Excellent service. Very straightforward transaction.”

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(Recycling) - Posted 6 years ago

“Great service! Thank you!”

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(Recycling) - Posted 6 years ago

“Quick and easy. Hassle free! Super quick payment!”

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(Recycling) - Posted 6 years ago

“Brilliant service”

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(Recycling) - Posted 6 years ago

“Really good service, although they paid less than they originally quoted they explained why and communication was great throughout.”

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(Recycling) - Posted 6 years ago

“Very happy with my first experience in buying this kind of item. Delivery in time, the item looks brand new. Everything good.”

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Posted 6 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews