Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,535 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,535 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thorough, patient and expert service.”

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Posted 1 year ago

Hi Michae! Thank you for the feedback and comments on our service!

Posted 1 year ago

“Taylor provided excellent service for what was required. We were very satisfied with what he di for our friends.”

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Posted 1 year ago

Hi David! It's great to hear that Taylor was able to give you such a great experience. We will pass this onto him so he knows he did a great job! Thank you for the review.

Posted 1 year ago

“I'm a technophobe and I needed assistance with multiple things. The website to book was easy. Communication was good. The technician was on time. (I love this!) I had 6 issues. 3 x sorted very quickly including good advice. 1 x mostly sorted. Needs a TP invite on an app which will be sorted by the end of the week. 1 x was not sorted, but was a complicated issue and we found an acceptable work around. 1 x issue was not sorted but this is an employer issue which I thought may be the case anyway. Technician Christopher based out of Pukekohe gave very useful advice that this self-confessed technophobe can work with. Thank you .”

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Posted 1 year ago

Hi there! We are so happy to hear you found our service so easy to use! We always want our service to be high quality, and a big part of that is being able to get to our customers on time and communicate if anything changes! We're glad to hear we were able to get through so many of the tech troubles that had appeared and if we weren't able to we gave you a good path to follow to resolve it! We will send your thanks to Chris, so that he gets the recognition he deserves for the work he's done! Thank you for the great review!

Posted 1 year ago

“Delighted with our first booking with GOW. Vaughan was super knowledgeable, patient and friendly and solved several issues with our laptop. We will definitely use this service again.”

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Posted 1 year ago

Hi Fiona! It's great to hear your first booking with us went so well! We always want to provide the best level of service, and our technicians are key to doing that so it's great to hear that Vaughan was able to supply such a great attitude and personality in getting your tech up and running again! We look forward to helping you again in the future if the need arises!

Posted 1 year ago

“Josh was very helpful and knowledgeable. He fixed several issues we had and gave us good unbiased advice. He was friendly and easy to talk to.”

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Posted 1 year ago

Hi Sandy! We are so thrilled to hear that Josh was able to be such a great asset in repairing your tech troubles! We love to know he was able to provide a friendly attitude, and was easy to talk to! Thank you for the review!

Posted 1 year ago

“Vaughan helped so much! He listened carefully while I explained what I needed (in my mangled, computer illiterate way), worked it all out then showed me how to do it! I am very happy with Geeks on Wheels - thank you Vaughan.”

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Posted 1 year ago

Hi Kim! We are so happy to hear Vaughan was able to do such a great job! Being able to listen is such an important skill in tech so that we can then fix the tech issue the way you need it resolved and also be able to explain it in a way that makes sense for you! We're proud to know Vaughan did such a great job! Thank you for the review!

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hi Keith! Thank you for the 5-star review!

Posted 1 year ago

“Kieran was helpful, understanding, and understandable”

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Posted 1 year ago

Hi Saradarshini! Thank you for sharing your experience with Kieran. It always fills us with pride to know when and how a technician is doing well! Thank you for the great review!

Posted 1 year ago

“Awesome service and result! My IT woes are over :-)”

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Posted 1 year ago

Hi Diane! We are thrilled to know your IT woes have been sorted!!! Great service is so important to us and we are proud to know you had not just great, but awesome service! Thank you for the review!

Posted 1 year ago

“I had samila come to help me set up emails etc on laptop. He charged me $250 and nothing works. He also took a number of calls during his visit which is only annoying because the job turned out so bad. It is weird I spent $250 with you guys and it seems to be working worse than before. No files were added to email as he wanted to charge more. Very bad outcome but a funny story to tell”

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Posted 1 year ago

Hi there Danny. We are so sorry to hear that this has happened. We're shocked to find that nothing is working after your latest visit as that is definitely not the service we aim to provide! We are going to look into this for you and a manager will contact you to discuss it further and see if we can come to a resolution to get you working properly!

Posted 1 year ago

“Great Service”

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Posted 1 year ago

Thank you for the 5-star review, Davena!

Posted 1 year ago

“Excellent and prompt service. Thank you”

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Posted 1 year ago

Hi Peter! Thank you for the feedback and 5-star review!

Posted 1 year ago

“Was very happy with the work carried out on my Computer by Josh. He explained things to me and helped me understand although I am not particularly computer literate.”

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Posted 1 year ago

Hi Shirley! We are thrilled to know Josh gave you a great experience through clear explanations and helping you understand your tech better! We will send your thanks his way so he knows you appreciated his work! Thank you for the review!

Posted 1 year ago

“brilliant service from Tim. Very grateful. Thankyou.”

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Posted 1 year ago

Hi Catherine! We are very proud to know that Tim was able to offer such a brilliant service! Thank you for sharing your experience and we will pass this on to Tim so he knows that he's done a great job!

Posted 1 year ago

“Got the result I was after. Polite and professional manner. 5 stars.”

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Posted 1 year ago

Hi there! Thank you for the 5 stars! We always want to get everyone up and running the way they want so they are able to use their tech the best way possible, so we're proud to hear we achieved this for you!

Posted 1 year ago

“I was very impressed with the efficiency and support I received. I would recommend this firm.”

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Posted 1 year ago

Hi there! We are thrilled to hear that you were impressed with our service! We always want to offer a high level of support so that we can get any issue with tech resolved for our customers! Thank you for the review.

Posted 1 year ago

“great service”

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Posted 1 year ago

Hi Peter! Thank you for the feedback and 5-star review!

Posted 1 year ago

“Excellent service, all within a day of notification of the problem”

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Posted 1 year ago

Hi Alan! We are so glad to hear we were able to get you all up and running within a day of the problem occurring! Thank you for the review!

Posted 1 year ago

“While the Technician didn't actually fix the problem with my printer not printing from the laptop he set up a work-around by leaving the AVG Secure VPN off. It will then print. This is probably the best solution although it doesn't explain why this has happened now when it previously worked perfectly. I can only assume that it could have been an update to the AVG software that caused it.”

Helpful Report

Posted 1 year ago

Hi Rona! It sounds like your AVG update probably turned on the VPN which made the printer stop. VPNs very commonly make printers stop working so you usually have to disable them when you want to print. VPN software actually makes the computer look like it's on a different network, so when a computer is connected to the home network with a VPN on, it won't recognize printers on the same network. We're glad to hear you're up and running again!

Posted 1 year ago

“Your tecnician turned up when they said they would. Upon arrval they demonstrated immediately they understod the problem and set about fixing the problem(s) Within the allocated one hour fix the initial problem was fixed along with several others. Wouldn't hesitate to engage yourselves if issues arose again with my technology set up”

Helpful Report

Posted 1 year ago

Hi there! It's great to hear that we are able to get you sorted with your tech troubles and get you up and running again, whilst also resolving extra tech troubles you didn't know existed! We always aim to get everything resolved so you don't have any stress with your computers going forward! Thank you for the great review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,535 reviews