Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,586 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,586 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PaulB from Geeks on Wheels is affable, conscientious & genuinely helpful. He able to tailor guidence on various computer matters , using systems etc to customer needs in a manner that easy to understand. Would definately recommend Paul”

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Posted 3 years ago

Thanks for the feedback on Paul! He will really appreciate the kind words you have given him! We look forward to being able to help you in future should you ever need us!

Posted 3 years ago

“Rohan is an excellent ambassador for your company. After resetting my Wireless Network Adapter I presumed all would be well. Unfortunately on booting up just now no wi fi connection occurred and the 'unable to connect' message was the same as it always was. However, using the newer Wireless Network Adapter that Rohan supplied is working now. Whether it will work tomorrow remains to be seen.........”

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Posted 3 years ago

Hi Nick! Sounds like you had quite an interesting appointment! It's great to hear that Rohan is working hard to figure out and fix the issue you're having with your computer. Let us know if the new adapter doesn't work and we will see what else there is we can do for you!

Posted 3 years ago

“Very good and prompt service.”

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Posted 3 years ago

Thanks Jim!

Posted 3 years ago

“Rohan was so helpful and kind, and went above and beyond to help me and give extra advice. He was also very quick and professional. Wonderful service!”

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Posted 3 years ago

Thanks Clemency! Great to hear our service was so wonderful! We look forward to seeing you again!

Posted 3 years ago

“Very pleasant to deal with. Competent staff who do a great 👍 job”

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Posted 3 years ago

Thanks Kevin! We really appreciate the feedback!

Posted 3 years ago

“thanks Callum for a great job to help me sort 4 laptops, 1 aged desktop drive, phones and provide great advice”

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Posted 3 years ago

Great to hear Callum was able to be of such great service to you! Thanks for the review!

Posted 3 years ago

“Thankyou Paul for great, caring help and attention, Joan Easton.”

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Posted 3 years ago

Thanks Joan! We really appreciate the feedback!

Posted 3 years ago

“Couldn't ask for anything better; the best at what they do Because they take pride in their work and customer service, very professional and friendly at the same time. I would shout it from the rooftops if I could.”

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Posted 3 years ago

Thanks Valarie! Go ahead, we won't stop you shouting from the rooftops! We work really hard to offer the best customer experience we can so thank you for your feedback. Being professional yet friendly is certainly an important aspect of our service. We’re looking forward to the next time we can help you.

Posted 3 years ago

“every action taken was explained”

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Posted 3 years ago

Thanks Val!

Posted 3 years ago

“The on-line consultation worked well and Terence solved our problem and also sorted a background issue. We are in our 80's and it was reassuring to deal with somebody who was knowledgeable, patient and efficient.”

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Posted 3 years ago

Thanks for sharing your experience Geoff. Terrence will be thrilled to hear your kind words. Thanks for taking the time to review our services.

Posted 3 years ago

“Very efficient, informative, he has a friendly approach.”

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Posted 3 years ago

Thanks for the feedback Colin! Much appreciated!

Posted 3 years ago

“Great service ablle to sort all issues and get system running smooth again.”

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Posted 3 years ago

Thank you for the 5-star review Terry! We really appreciate it! Great to hear your system is back running smoothly as expected!

Posted 3 years ago

“Kevin was fantastic - friendly, helpful, and knowledgeable. Only one-star lost because case got closed prematurely by admin (but understandable during lockdown confusion)”

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Posted 3 years ago

You're a tough customer Vincent, and we like it. Thanks for taking the time to leave feedback for us and for Kevin. We really appreciate it. Good to hear the admin issue was only a minor concern, we had to adjust our system on the fly to suit Lockdown so were a few kinks we've been ironing out as we work out way out of it. Thank you again for leaving us feedback!

Posted 3 years ago

“Carl from Geeks on Wheels was very helpful, punctual profession & friendly. Carl got all those annoying basic password things sorted and loaded apps on my devices etc that I tried to do myself that didn't work for me so, I put in the too hard basket. I finally got around to getting professional help that I should have done months ago. Thanks very Carl.”

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Posted 3 years ago

Thanks Jason, Carl will be really happy he was able to help you get all your passwords sorted. Everyone regrets not seeing us earlier! We will pass on your kind feedback to Carl!

Posted 3 years ago

“Helpful informative in langage I could follow. Tidied up and adjusted. Now moving much more quickly. A good productive time many thanks.”

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Posted 3 years ago

Thanks Josephine! We do our best to translate Tech speak to plain English! Your positive experience reaffirms our focus on customer satisfaction.

Posted 3 years ago

“Thanks for your prompt help. Bryn was very helpful and also a very nice young man. My sister-in-law in U.S.A. is very ill and being in constant contact with them, your prompt help was appreciated. Thank you. Jean Redout”

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Posted 3 years ago

Hi Jean. Thank you. Satisfied customers mean so much to us. Bryn will love hearing your experience with him was so positive. Thank you again.

Posted 3 years ago

“Excellent service. Recovered all my files -thank you so much”

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Posted 3 years ago

Thanks Graham! Glad to hear we had a job well done

Posted 3 years ago

“Callum is such a delight, anybody in Wellington should be asking for a visit from him. What a wealth of knowledge, the friendly face, and a modest attitude to go with it. This was the second visit I had had from him and I can honestly say Geeks should be proud to call him one of their own. I always had issues with my outlook but NO MORE! I never believed in magic before Callum was able to work his on my laptop. Once again, wonderful asset to the team, I see a bright future for this intelligent young man.”

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Posted 3 years ago

We’re thrilled to get such positive feedback. Callum will be delighted with your feedback! He's been working on his magic for a while now! We’re hopeful we can help you again sometime in the future.

Posted 3 years ago

“Very knowledgeable and informative”

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Posted 3 years ago

Thanks Andy! We really appreciate the feedback!

Posted 3 years ago

“Thank you so much. I cannot let this reply pass without acknowledging what a huge credit Rohan Mehta is to your company. I’ve used your services for some years and whilst always very content Rohan brought my satisfaction to a whole new level. He was brilliantly efficient, unfailingly courteous and thoroughly pleasant. He took time to talk to my kids and the mere fact they stayed in the room after their introduction spoke volumes - kids are usually right and always brutally forthright and it was lovely not seeing them vaporise on contact. He’s a poster boy for what everyone should be like whether in this service, or another. So, I salute you Rohan, and corporate ‘Geeks’ for your windfall in harnessing this shining asset. He will go very far, and he’ll be very happy applying with effortless ease his command of subject, and the calm he brings his moronic, panicked customers, luddites like me! Long live the Stone Age, long live Rohan! Very best, Paul McArthur Luddite, Thorndon, Wellington Very best, Paul”

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Posted 3 years ago

Hi Paul. Thanks for leaving us such a wonderful review! It's great you and your kids loved your experience with Rohan. We’ve passed on this feedback to Rohan as it’s important he gets recognition for a job well done. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,586 reviews