Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful and advised me on how to do tasks myself.”

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Posted 6 months ago

Hi Mary, thank you for your 5-star review! We're very glad to hear you've found or service so helpful and that it's helped boost your confidence with your tech! Thanks again!

Posted 6 months ago

“The technician arrived on time after ensuring that I would be home.He very helpfully and efficiently dealt with the problem in my computer and installed Windows 11 ensuring that I knew how to use it.He also explained very clearly how the computer works in a way which I could easily understand.”

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Posted 6 months ago

Hi Pamela, thank you for your 5-star review! It's awesome to hear that your technician fixed your computer issues and ensured a smooth transition to Windows 11. In addition, we are chuffed that he shared some tech expertise and left you feeling more confident with your technology! Thanks again for your kind words.

Posted 6 months ago

“Excellent service fixed all the computer issues I had.”

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Posted 6 months ago

Hi Morgan, thank you for your 5-star review and kind words. We're so pleased to learn we were able to deliver the results you were after! Thanks again.

Posted 6 months ago

“Excellent support thank you”

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Posted 6 months ago

Hi Marianne! Thank you for your 5-star review and kind words. We're so pleased you got the results you were after! Thanks again.

Posted 6 months ago

“Sam is an excellent IT technician very knowledgable , well present young man to have in your home solving PC problems, I would recommend Sam everytime,iam pleased with service given.”

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Posted 6 months ago

Hi Harvey, thank you for your 5-star review and very kind words about our technician Sam! We're more than proud to hear that Sam is delivering the high quality of service that we intend to provide for every customer! We'll be sure to pass this review along to him. Thanks again!

Posted 6 months ago

“Very prompt, friendly, and problems invariably solved. Excellent service. On this latest occasion job number 426117. Thank you, Tom”

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Posted 6 months ago

Hi Tom! We're so pleased our service continues to maintain a high standard, and delivers the resolutions you're after! We'll be sure to share your thanks with our technician Tom. Thank you for your 5-star review!

Posted 6 months ago

“Excellent. A pleasure to deal with and was able to help with a variety of issues.”

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Posted 6 months ago

Hi Phylippa! Thank you for your 5-star review and kind words. We're so pleased to hear you found our service valuable, and most importantly accommodating! We're just a call away should you need any tech help in the future. Thanks again!

Posted 6 months ago

“Excellent service”

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Posted 6 months ago

Hi there, many thanks for the awesome rating and kind review!

Posted 6 months ago

“Prompt service, fixed the problems with laptop in one go. Good explanation as to what was wrong and what I can do about it long term. Plus, Sashika was an interesting to talk with about Sri Lanka”

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Posted 6 months ago

Hi there, thank you for your 5-star review and positive feedback. We're stoked to hear Sashika not only fixed the problems but was able to offer some explanations and solutions as well as a good chat. We'll be sure to pass on your feedback, thanks again!

Posted 6 months ago

“Thanks AaronE for your Fantastic work today :-) Job completed and I learnt stuff as well.”

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Posted 6 months ago

Hi Anne, thanks for the great feedback and 5-star review, well be sure to let Aaron know. Great to hear that you were able to pick up some technical wisdom along the way, we love helping our customers learn a bit more about the technology they use every day. Thanks again!

Posted 6 months ago

“Pleasant, friendly, understandable help and education willingly given.”

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Posted 6 months ago

Hello! Thank you for your 5-star review! We're very pleased to hear you found our service accommodating and picked up some valuable tech know-how from your technician! Thanks again!

Posted 6 months ago

“Geeks are a pleasure to deal with. They're always pleasant and communicate well which is important to me. Also important to someone who finds technical matters a challenge, they explain clearly and make sure I understand. I find it so convenient and helpful to have Geeks who are reliable and pleasant, for technical support.”

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Posted 7 months ago

Hi Dianne, it's a pleasure to hear you continue to experience the same high quality of service each time you Book a Geek! This is something we aim to uphold, so we're pleased you are more than satisfied with the outcome of our visits. Thank you for your 5-star review and very kind words. We're just a call away should you need anymore tech assistance in the future!

Posted 6 months ago

“Jacob was very efficient setting up my new Brother printer, appreciated, Mike, Parnell”

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Posted 7 months ago

Hi Mike, we're pleased to hear that the set up of your new printer was a success, with thanks to our awesome technician Jacob! Happy printing, thanks again!

Posted 6 months ago

“The srevice today was the very best I've had in house. A brilliant technician. I did question a "call out fee" that I didn't know about and Paul was very nice to waver that for me. Ashvin's knowledge is great and manner is wonderful. A real pleasure to deal with him. I have been with Geeks probably for over 15 years or more and will once again buy any computers I need from Geeks everytime. Thanks for a great experience. jim crain sr retired USAF”

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Posted 7 months ago

Hi Jim! Thank you for your 5-star review and kind words! We're so pleased to hear our service has surpassed your expectations yet again, with big thanks to Ashvin and Paul! It's awesome to learn you remain a happy and loyal customer of Geeks on Wheels, and we're more than happy to continue assisting you with your tech needs in the future. Thanks again Jim!

Posted 6 months ago

“Absolutely amazing service. Our technician was very polite”

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Posted 7 months ago

Hi Lee, thank you for your kind words and 5-star review! Awesome to hear you found our service so valuable! We'll just be a call away should you need anymore tech help in the future! Thanks again.

Posted 7 months ago

“I have been trying to contact Geeks on Wheels since 12.45 pm on Saturday. It is now 10.51am Monday. I chair the Canterbury Arts and Heritage Trust and have missed an important submission deadline. I have now left three urgent messages for someone to contact me. Why was I not a priority for GOW to call me back first thing Monday since I left a message within GOW working hours on Saturday? I am a fully paid-up subscriber.”

Helpful Report

Posted 7 months ago

Hi there. We are certainly sorry you weren't happy with the wait time and the frustration it caused but unfortunately, we were facing a peak in demand at the time and were doing our best given those circumstances. We understand that one of our managers has since spoken with you about your experience.

Posted 6 months ago

“Really pleased with how Sam R solved all the laptop system problems I knew I had and some I didn't know about. I learned a lot and the visit was well worth it.”

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Posted 7 months ago

Hi Alison, this is great to hear! Ensuring you feel more confident with your technology than when we first arrived is a top priority for us. So we're chuffed to hear Sam was able to make sure of this! Thank you kindly for your 5-star review!

Posted 7 months ago

“Felt a little pushed for timeand would likea further session to tie up someloose ends”

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Posted 7 months ago

Thank you for the 4-star review Allan, sorry to hear that you have a few loose ends to tie up. Please feel free to reach out if you'd like to book a follow-up visit. Thanks again!

Posted 7 months ago

“Geeks on Wheels did the job quickly to get back on the road. The new replacement desktop PC was not provided with sufficient information to ensure it even met the specs of the outgoing PC (no CD drive). It also had an unsuitable flimsy AZUS keyboard (not for serious writing use). Some programs licenced were not transferred, and GOW suggested loading these from my disk (without a CD drive being included!). There existed an option for a built-in disk drive, but I was not advised of it. I discovered this later. There is an option for higher internal RAM that was wanted but ignored. Very dissatisfied. I feel duped. A longer yellow cable would have been beneficial. The GOW knew his stuff.”

Helpful Report

Posted 7 months ago

Hi Brett. We are sorry to hear that you've had this experience. We will get a manager to look into this and get in contact with you as soon as possible.

Posted 7 months ago

“Very good patient service considering my busy schedule of work and commitments to be available. Thanks computer working very well as promised.”

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Posted 7 months ago

Hi Arthur, many thanks for the 5-star review! We try to work in with our customer's busy schedules and lives and are stoked to hear your computer is back up to full speed!

Posted 7 months ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews