Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great technician would highly recommend”

Helpful Report

Posted 2 years ago

Thank you Michelle! Glad to hear our technician gave you a great experience!

Posted 2 years ago

“Dean always good to deal with”

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Posted 2 years ago

Hi Brian, Dean will be thrilled to hear! Thank you for the review.

Posted 2 years ago

“Mike P was excellent in manner and knowledge”

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Posted 2 years ago

Thank you Bernie! Mike will be please to hear this!

Posted 2 years ago

“Tim was friendly, articulate, concise and knowledgable.”

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Posted 2 years ago

Thank you Margaret, we will pass on your feedback to Tim!

Posted 2 years ago

“great service, very knowledgeable. very polite and friendly. would not hesitate to use again.”

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Posted 2 years ago

Thank you for the great review Alister! We look forward to helping you again.

Posted 2 years ago

“Today’s home visit by John to check all of our computer devices was meticulous and effective. We were consulted about the work to be done and are happy with the outcome. The system of annual checkups works very well.”

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Posted 2 years ago

Hi Karen, glad to hear that John was able to effectively help with all the work needing done! We love to make sure all your problems are resolved. Thank you for the amazing review!

Posted 2 years ago

“As an older person, I worry greatly about having to use the computer and feel totally out of my comfort zone all the time. Having made contact with Geels on Wheels, (on the recommendation of Mark Jones who owned 'Super Computers' ) I now have no hesitation about recommending them to anyone who needs help with their computer. Ross was very polite, very patient and understanding. He is very competent and efficient. If/when I need help again I shall certainly contact Geeks and ask for Ross, if possible.”

Helpful Report

Posted 2 years ago

Thank you so much for the review Coral! We think no matter your age, you should be able to use your tech hassle and stress free! We're so glad to hear that Ross was everything you needed to put you in that position, we will pass this feedback onto him.

Posted 2 years ago

“Paul was extremely helpful and explained everything in language a person like me, with not a lot of computer savvy could understand.”

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Posted 2 years ago

Thanks for the stellar review Wendy! Paul is an amazing tech and he'll love to hear this feedback!

Posted 2 years ago

“Chris was very helpful and all is now sorted, Thank you”

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Posted 2 years ago

Hi Owen, glad to hear Chris was helpful! If you ever need anything else sorted, we are here to help!

Posted 2 years ago

“Very happy with the service given by JoshD today, he’s had helped us twice lately. He was very professional and explained every fully. We have always had great service from Geeks on Wheels and would definitely recommend them.”

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Posted 2 years ago

Hi Geraldine, thank you for this amazing review! We aim to give an amazing service every time, so hearing that we are succeeding is great. Josh is a great tech and he'll be delighted to hear this positive feedback.

Posted 2 years ago

“He didn't fix the phone, he said it would delete all messages.”

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Posted 2 years ago

Hi Sidney. Thank you for letting us know your thoughts on our service. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you, we will be reaching out to you shortly to see if we are able to resolve this issue for you.

Posted 2 years ago

“Thank you very much Lafi for checking & updating my computer. I have used Geeks on Wheels before & the service I’ve received has always been excellent. Lafi was friendly & courteous & I appreciated his help. Many thanks again Lafi.”

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Posted 2 years ago

Thank you again Heather! Lafi is definitely amazing!!! We appreciate your time to write these reviews.

Posted 2 years ago

“Very good service thank you. Laki checked & updated my computer & was very efficient & courteous. I have used Geeks on Wheels before & recommend their service. Thanks again Laki, much appreciated. Heather S”

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Posted 2 years ago

Hi Heather. If you're happy we're happy! Lafi will be thrilled to hear you loved your experience. Thank you for the review!

Posted 2 years ago

“Superb service once again from the fabulous Geeks on Wheels. Vaughan was professional, friendly and helpful.”

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Posted 2 years ago

Thank you! We pride ourselves in superb service and Vaughan does too!

Posted 2 years ago

“I find the work done by ChrisK to be fast and accurate. I have used your service for years and will continue to do so and advise others to do the same.”

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Posted 2 years ago

Thank you Edward! We really appreciate the continued support and we will continue to support you with all your tech troubles!

Posted 2 years ago

“Josh was very patient with us and had a fantastic and friendly manner”

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Posted 2 years ago

Hi there Josh, thank you for the review. Josh is a great technician so we are happy to hear you enjoyed his manner!

Posted 2 years ago

“very good IT technician completed all tasks he was given highly recommend him to my friends I thought I would be entitled to $30 discount as time was 2hours”

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Posted 2 years ago

Thank you Stuart. Looking at your invoice, you got a Gold Card discount, which is actually higher than the $30 discount for the time spent. Sorry for the confusion!

Posted 2 years ago

“We recently had Jarod out to fix some problems on our computer and smart phones. He turned out to be our knight in shining armour, Very amicable and he explained every action in layman's terms. He also tolerated my husband asking stupid questions. Thank you Geeks.”

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Posted 2 years ago

Thank you Jo-Anne! Glad to hear you loved Jarod's amazing service. We make sure everything we explain is in layman's terms because we know that tech jargon is not fun! We look forward to helping you with any future problems.

Posted 2 years ago

“Fabulous service from Justin as usual”

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Posted 2 years ago

Thanks Annamaria, Justin loves to provide amazing service!

Posted 2 years ago

“Very helpful service from Andy, understood my requirements”

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Posted 2 years ago

Thank you Warren! Andy will be delighted to hear

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews