Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,549 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,549 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was delighted with the service provided by Tim. He was able to place my phone back in its original space in the dining room where it should have been. He was also able to clean up the mess of cords in a jumble sitting behind my computer. And also set a default font for me on Word and Excel which I was unaware of how to do and neither was the previous technician. In effect he cleaned up the shambles left by your previous employee.”

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Posted 2 years ago

Hi Andrea! So glad to hear that Tim was a great experience this time! He's definitely a top-notch tech and he loves to help everyone with their tech troubles. Thank you for giving us a chance to send him out to you!

Posted 2 years ago

“Very happy to receive this service annually for my peace of mind.”

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Posted 2 years ago

Thank you, Irene! We will make sure that you get that exceptional service every time!

Posted 2 years ago

“Arrived on time and kept me informed of what was happening.”

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Posted 2 years ago

Thank you, Elaine! We love to give exceptional service, so hearing this is music to our ears!

Posted 2 years ago

“Mike was very helpful and patient. He is also highly skilled. I was very happy and satisfied with his advice and work today on my computer and mobile phone. He is the best computer technician I have ever encountered.!”

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Posted 2 years ago

Hi Alex! Glad to hear that Mike was highly skilled for all the tech troubles you had. He will love the high praise you're offering him! Thank you so much for the stellar review!

Posted 2 years ago

“Great comms all the way. Effective and professional. Fixed our problem. Will use again!”

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Posted 2 years ago

Thank you so much, Mike! If you're happy we're happy, and we are certainly happy to assist you with any future tech troubles you need looking at!

Posted 2 years ago

“every computer technician from geeks on wheels who helps me brings more knowledge and ideas for my computer.”

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Posted 2 years ago

Hi there! Glad to hear our technicians are able to help advance your technology knowledge and experience!

Posted 2 years ago

“Knowledgeable help to transition to fibre, set up home security camera and finish setting up TV was much appreciated. The 'tech' was on time, on task and polite. He offered to wear a mask when he saw that I was. We'll be booking again when needed.”

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Posted 2 years ago

Awesome to hear this, Nikki! We definitely love to make sure all your tech is in working order when we visit! Thank you for leaving such an amazing review!

Posted 2 years ago

“Wonderful. Sadly I got my ex tv signal man to come and get me to buy a new phone. He charged me over the odds. Rang geeks to fix what he had left out. He had kept contacting me in a friendly way. Just because i am old not lost all my marbles yet. Thought he was being nice. . Silly me. Geeks got eveything going. Thank you.”

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Posted 2 years ago

Hi Caroline! Happy to hear that Geeks was able to help where you needed it after the unfortunate circumstances with previous people. We are always here if you ever need any further tech support!

Posted 2 years ago

“A really lovely man who was very helpful indeed. I will definitely call Geeks on Wheels when I need help again.”

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Posted 2 years ago

Thank you so much, Jaedra! We are always happy to help get all your technology troubles sorted!

Posted 2 years ago

“John R did great. He was calm, patient, very helpful, and committed to doing a good job. It was much appreciated. I would recommend him to a "friend or colleague".”

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Posted 2 years ago

Hey there, Peter! John will be so excited to hear this feedback! He certainly loves helping people and advancing them in their tech knowledge!

Posted 2 years ago

“Initial problem was resolved realitivly easily however another issue with my printer was discovered after Ross left. The printer tray extension will no longer close it appears it was opened too far & is now stuck.”

Helpful Report

Posted 2 years ago

Hi Caralyn, thank you for the review. We're sorry to hear the printer tray isn't closing anymore. A manager will get in contact later today to try and find a resolution.

Posted 2 years ago

“I have used Geeks a few times , thinking I was getting good help, Well I have just paid out 121 bucks for geeks to do some work on my comp, they informed me that there was a problem and as it was still under warranty to take it back, the problem was related to the mouse didn't want to function , so back to the shop, to be told, then shown, that just hit f7, turn it on, they also missed a problem with another computer about a year ago, blue tooth had a problem , Geeks advised to take it back to store, I did, again to be shown how to turn blue tooth on, I put this down to a possible misunderstanding, people make mistakes, But to now miss another supposed easy fix I got to wonder, So if you are a novice with computers., check out the company's beforehand , Sadly it was two different employees of geeks that made mistakes, again got to wonder ., I for one won't go back to them, prior to this I thought I could trust what they told me . now I wonder , Be ware , Do ya home work ...”

Helpful Report

Posted 2 years ago

Hi Peter, we are so sorry you have had such poor experiences with us. We have clearly let you down and assure you that this is not the experience we expect for our customers. We will be following up with the technicians you have seen and giving appropriate training. On both these occasions, we have clearly missed some fundamental troubleshooting steps, which has led us to misdiagnose the issues faced. I will reach out to you and resolve these concerns shortly, if you do want to get ahold of me sooner, please call 0800424335 and ask to speak to Andy.

Posted 2 years ago

“all good helpful rang on way all done good job”

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Posted 2 years ago

Thank you, Walter. Glad to hear we were able to get it all done for you!

Posted 2 years ago

“great customer services fast services”

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Posted 2 years ago

Hi there, Lee! Thank you for the review. We really appreciate the positive feedback.

Posted 2 years ago

“Friendly, knowledgeable, professional, explained things, SamR did a fantastic job for me. Thank so much”

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Posted 2 years ago

Hi Christine! Sam will be thrilled to hear you enjoyed his visit and all this amazing positive feedback about him! Thank you for taking the time to leave a wonderful review!

Posted 2 years ago

“A very capable young man quickly sorted the tv connection problems out which other people hadn’t been able to do over past years I can’t speak to her Guly she f him he was amazing. 100% polite, experienced in what he was doing and very very quickly corrected the internet strength to tv, Netflix,Apps, hearing aid enhancer plugged into back of tv, checked my Kindle and iPhone. All in just over half an hour. Nobody could have done better than that I am very happy now”

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Posted 2 years ago

Thank you so much, Margaret! What a great overview of your appointment! It really sounds like our technician was able to get every covered really effectively! If you ever need more tech help, feel free to give us a call and we'll be happy to come assist you again!

Posted 2 years ago

“Enjoyed his helpful visit. Willingly did all required and very satisfied with the service given. Thanks”

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Posted 2 years ago

Thank you, Gloria! So glad to hear that you enjoyed our visit! If you ever need help with any further tech troubles, we are here to help.

Posted 2 years ago

“Ross was on time, explained what he was doing, and was fair with his charging. I was very impressed with the whole experience”

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Posted 2 years ago

Thank you, Kay! Ross will be so excited to hear this positive feedback! Thank you so much for the review!

Posted 2 years ago

“Great service once again. Will be back to set up our new printer.”

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Posted 2 years ago

Thank you so much for your continued use, Chris! We always love a happy returning customer :)

Posted 2 years ago

“Call centre person was very helpful, as was the technician who came to our place and checked and cleaned up our laptop after we had been scammed. Problem was resolved promptly. Communication was great throughout.”

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Posted 2 years ago

Hi there! Thank you for the high praise for our service! It's great to hear both the Call Centre and our Technician were able to help you get a stressful situation resolved! Stay safe out there!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,549 reviews