Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,792 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,792 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Geeks on wheels created more issues than they solved. When I requested these issues be fixed I was told there would likely be charges for this. The whole experience was frustrating.”

Helpful Report

Posted 4 years ago

We're sorry to hear you had a poor experience and that issues may have come to light during our appointment. We do our absolute best to ensure that the experience with us is not frustrating. Would you mind giving your name so we can investigate your appointment and get this sorted for you?

Posted 4 years ago

“Your person did not do what I required and now my issues are worse than when I contacted you. Very disappointed.”

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Posted 4 years ago

Hi there, we are sorry to hear that things did not go as expected during your appointment. The tech has now been in contact with you (18th) to assist with setting up the switch, and will be seeing you on Monday to hopefully resolve any issues.

Posted 4 years ago

“Did not fix Laptop said it needed roughly 500 to 600 dollars to fix and would need to take away to fix. A friend came around later that day and fixed it by reloading windows 10, an hour fix and has run fine ever since. 1hr of 145 dollars down the drain, NOT IMPRESSED.”

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Posted 4 years ago

Hi Dave, Sorry to hear about this, sounds like there has been a breakdown in communication at some stage (our fault) - your machines hard drive is failing which is causing the issues with Windows not booting. We recommended replacing the drive to fix the problem once and for all as re-installing Windows is only a temporary fix. Make sure you continue to take a backup of your files to an external drive to keep them safe. Really sorry we obviously didn't make this clear at the time and its great that the machine is up and running at this time, hopefully it lasts long enough for you to get some more decent use out of it. Thanks, the Geeks!

Posted 4 years ago

“it is the first time that Geeks on wheels could not make a repair to my computer ie my SUNLITE K3 that print plastic cards that i have had for the last 15 years Ron McPherson Managing Director Assessing & Training Services Ltd 021752034”

Helpful Report

Posted 4 years ago

Hi Ron, Thanks for submitting your feedback - sorry to hear we couldn't get your older software up and running - looks like the distributor will be in touch to help you with that and its a known issue that's beyond our scope. These things can happen when you have to run very old software for your hardware. Good to see that Sanju found an alternative in the meantime though. Hopefully the distributor gets you sorted soon and if you need anymore help let us know! First time we were unable to help from 15 sessions over the years, isn't too bad I hope you'll agree!

Posted 4 years ago

“Did not tell me anything I didn't know Did not fix the problems and now have to take back to PB Technologies after paying $325 for the pleasure Should have a no fix no charge policy”

Helpful Report

Posted 4 years ago

Hi Wayne, we do have a no fix no charge policy so our GM will be in touch on this and see what we can do. If we couldn't find a solution, you will be refunded. If you engaged our services, whilst being aware of our costs and that your PC was under warranty with PB Tech, then it may be a different story. Either way, our GM will be in touch to get to the bottom of this!

Posted 4 years ago

“1 hour and didnot fix my problem and still took the 150 dollars”

Helpful Report

Posted 4 years ago

Hi Raymond, sorry we couldn't resolve things within the minimum hour. You where charged for our time onsite for which we troubleshooted the Uber issue, as well as fixed Google email and maps issues. The issue with your Uber Driver app, isn't to do with your tech or the way you're using it, it's an issue with the app itself that Uber will need to resolve. We attempted to contact them onsite with you but they were unavailable, so you will need to keep trying until you get through. We are happy to do this with you but of course that we will lead to more time and costs. Seeing as its very likely that Uber will be able to resolve the issue once you get a hold of them, its seems unnecessary to keep charging you for our time until then. If you need further help once you've got a hold of them, we'll happily come back and carry on helping you. We appreciate its frustrating when it can't be fixed for our minimum $145 charge but you paid for our time onsite and advice which has now lead you in the right direction and to in all likelihood a resolution, once you get a hold of Uber. Also, if you felt uneasy about paying at the time, this can be raised with our staff onsite and they will close the visit without taking payment and refer to our head office to discuss your concerns. There's certainly no obligation to pay onsite if you feel uneasy about it. Let us know how you get on with Uber and if there's anything more we can do!

Posted 4 years ago

“This guy didn't have a clue, will never use you guys again cheers russell”

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Posted 4 years ago

“Joseph was totally out of his depth with identifying and solving our problem. When he arrived we at least had sound to our TV. When he left we had no sound at all. We will have to seek services of another company to resolve our problem.”

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Posted 4 years ago

Hi Gary, sorry to hear about this - we're obligated to resolve this issue at no further cost and are happy to do so! Our GM will be in touch ASAP

Posted 4 years ago

“Were quite unhelpful, had no recommendations about how to fix laptop, took it away and had to chase up only to be told it was unfixable. Was sent an invoice 5 months later for an hour's call out that took 10 minutes and could have been done over the phone. Pretty unhappy”

Helpful Report

Posted 4 years ago

Hi Julia, sorry to hear about this - our GM will investigate immediately and get in touch! Thanks for bringing this to our attention

Posted 4 years ago

“It was not a good experience at all. The laptop was taken away to upgrade but came back not working satisfactorily for me or the technician. I purchased a new Windows programme on Bryns advice to solve the problem but not to be. I then requested Bryn to take the laptop away again as he did not seem to have a solution to the problem of my Outlook files missing. Finally after phoning head office and asking for Bryn to be given some assistance I have my files but had to settle on not having Outlook. Most of Bryns time in my home was spent on Google. This did not give me confidence and the outcome confirmed this. It was a very expensive experience and one I don't wish to repeat. This was not my past experiences with your company. I believe the technician was incompetent and became very frustrated with the situation.”

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Posted 4 years ago

“Hi, I have been a client for many years and have been always very happy, but today was extremely disappointed - Paul B seemed like a very nice man, however, he was late, (which is apologized for) didn't have his eftpos machine (which he apologized for) (how I usually pay) and was unable to fix my problem (nearly 3 hours later) and he spent a lot of time on the phone asking for support. I am not usually one to complain but $400 and I still have a problem. Sorry I can't recommend to a friend or colleague today :(”

Helpful Report

Posted 4 years ago

Hi Leanne, sorry to hear about this, we understand how frustrating it can be when things take longer than expected and a result isn't found in the first appointment. It sounds like a very peculiar issue and Paul left you with a remedy to try after you've managed to do a full backup of the phone - I take it this didn't resolve the issue either? If thats the case, let us know and we can continue to troubleshoot the problem. We're also more than happy to look at providing some free time to do this due to the inconveniences of Paul being late and not having use of his eftpos machine. Let us know! Thanks GOW Team

Posted 4 years ago

“Not entirely happy with Geeks. Actually going to contact fair go. After a complaint about slack service, I got a free appointment. After that, my computer suddenly wouldnt connect to internet & they came up with all these charges, not happy at all😡😡😡”

Helpful Report

Posted 4 years ago

Hi David, our GM will be in touch directly to discuss this with you. If we are responsible for the internet issues you've experienced then of course you will not be charged by us to remedy them. On the other hand, if this is a seperate technical issue and nothing to do with us and you would like us to fix them, then there is the standard charges for our services and you can decide if you would like us to resolve them. Our GM can investigate this further for you. Thanks

Posted 4 years ago

“I booked GOW to No 1 job stop screen on TV freezing. I aksed for an electrician. No 2 job was to set my pass words on Lenovo for bank The laptop needed attn from earlhy in the morning discussed when he arrived. I asked him if he was an electrician and he said he was a technician. I had particularly asked for a electrician. Dan did not touch the TV as all he talked the hind legs off a donkey and was very nice but didn't do anything for the TV. He sat on the couch and I asked why and he said he was waiting for the TV to freeze. TV did not freeze like that,. always in the evening and I turned off the plus from the wall and on the computer as well waited then reconnected. It was freezing more frequently in the last month. After he reset words on laptop, I couldn't get on line so rang the Bank,they helped me excellent service, new passwords. What are docos , I don't have aps. He can say what he likes the fact remains he did nothing to fix the issue and he never touched the TV at all. He did nothing. I am not well pleased . I f he was satisfied with his work, he has a very low standard , unsatisfactory work ethic. I want someone who knows what they are doing. Angela AH”

Helpful Report

Posted 4 years ago

Hi Angela, sorry to hear about you're experience. We're listening back to the booking calls to try and workout what went wrong when it comes to the communication about wanting an electrician. We're surprised to hear that you were expecting an electrician, because that's not what we do. I can also see that the appointment was already discounted right down to the minimum to cover the cost of us servicing your computer only. So don't worry, you didn't pay anything for the time our Geek was onsite looking at your TV, and this appears to have been dealt with at the time.

Posted 4 years ago

“the technician was on time, but the completed job was not what was requested. We got another company to resolve the issues we were having.”

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Posted 4 years ago

Hi there, sorry to hear about this, that's obviously not the experience we expect. Our GM will be in touch directly to find out more and see what we can do to resolve the situation.

Posted 4 years ago

“My settings where changed .Now my email will not work I phoned them 2x about this no response Eventually a remote person contacted . I had paid $195 for the Tech person to come to the home . He got very impatient with me.I terminated the call due to been ver upset by his tone . I will never use them again”

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Posted 4 years ago

Really sorry to hear about this Anonymous, looks like you've got a follow up appointment booked in for tomorrow, we'll be sure to get everything sorted for you!

Posted 4 years ago

“Ordered inks for a printer I purchased from you people on Monday 6th of April Paid for it on Monday 6th Thanked and told it would be 1 to 2days When I rang just now to check when it might arrive I was told most likely next week It’s worth a laugh”

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Posted 5 years ago

Really sorry to hear about these communication issues Graeme, this is a strange time for all of us and we're working though some process kinks. Glad to hear that the ink arrived on the 9th in the end so closer to the initial expected date.

Posted 5 years ago

“Unbelievable waste of by Val who did not have any idea how to solve my issue, talked in circles and tried to get away without solving it, hoping I would not realise. Julian took over in a follow up call and was great. But one star to Geeks on Wheels for employing someone like Val.”

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Posted 5 years ago

“Geeks on wheels ruined my laptop. I was promised a faster better system with a replacement hard drive that was recommended by Geeks on wheels. Hard drive replaced but my laptop keyboard is not functioning. Embarrassingly GOW offered to sell me another keyboard. I felt obligated to sign and get rid of the operator as I had to go out. Would not even offer to fix my keyboard and make my laptop function again. If I treated my customers this way I would not have any. Completely dissatisfied. I have been completely misinformed - Completely ripped off - Stuck with a computewr that came back worse than when I sent it Geeks on Wheels. You suck totally.”

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Posted 5 years ago

Hi Mike, really sorry to hear about this - this is obviously not the kind of experience we expect to deliver. Our GM will be in contact directly to today to resolve this for you!

Posted 5 years ago

“Scott was lovely, however the issue was not resolved. We ended up paying c.$180 and no better off. I could understand a call-out fee for the trouble, but if the issue can't be resolved, what have we paid for? Have come away from the experience feeling ripped off.”

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Posted 5 years ago

Hi Sheryle, really sorry to hear this. We do have a minimum call out of 1 hour but we also have our Geeks On Wheels Customer Guarantee which states - We guarantee that you’ll receive quality services and advice from us and if you’re not satisfied we guarantee to work with you to find a solution. We will analyse the problem and if our analysis shows that we have not provided a quality service or solution to your problem we will not charge you for the service charges in relation to that problem. Our GM will get in touch today to discuss the situation and work to find a satisfactory solution. We certainly don't won't you left feeling ripped off!

Posted 5 years ago

“I didn't receive my charger wire!!!!!!”

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Posted 5 years ago

Hi Fatimah, really sorry about this - JP will be in touch today to resolve this for you!

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 6,792 reviews