Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,543 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,543 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your help, the young lady doing our job was brilliant. Who was to kno One NZ voice over the Internet only works on their equipment? One NZ has only just supplied the new modem sending their Tec to help install it by way of apology for the hassle, just as well as they discovered a broken wire which would have caused ongoing problems, it was a fluke discovery. Reconnecting our monitor for the solar system was also problematic as it had to be reconfigured at the inverter by the instal Tec from their company. It seems our job has been a learning curve for everybody and not the simple little project I first thought. Please pass on our thanks to your Tec as she was most helpful, polite and did her utmost to help and that alone will have me recommend you to other people. Regards Ivan Maher”

Helpful Report

Posted 1 year ago

Hi Ivan! Thank you for this hearty review! We are happy to hear Maddy was a great asset for you in helping with One NZ! It can be a pain when something seems like it can be simple but then lots of extra steps get put in place to make it a bigger hurdle to tackle, but we're proud to hear that Maddy was able to help you and guide you through these hurdles! We appreciate your recommendations and if you ever need further tech support feel free to give us a call!

Posted 1 year ago

“Jason was super duper superb. Not only did he come to my hospital bed, to help me, he did it with humour that was much appreciated and was patient with nurses coming in and out. A1t”

Helpful Report

Posted 1 year ago

Hi Diane! Thank you for sharing your experience with our technician. We recognize that tech issues can occur in any situation so being able to go anywhere we can is important, and we are happy to do it to the best of our abilities, and we're thrilled to hear his humor helped with the job. Thank you again for the review.

Posted 1 year ago

“Efficient, polite and a huge help. Highly recommend.”

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Posted 1 year ago

Hi there! We're stoked to hear we were able to be a huge help! Thank you for the review.

Posted 1 year ago

“At Barnaby's suggestion I visited PB Tech and decided on a replacement computer for the one he had pronounced dead and removed to Geeks HQ for data transfer. I chose not tò get the old one back. He collected the new computer from my house in its sealed box on Tuesday last week. Barnaby explained that he was going on paternity leave and that someone else would likely finish the job. I assumed this transfer would be an overnight procedure or 2 days at the most. On Friday I called to check on progress. The next available appointment was yesterday, Tuesday 9/5. Jesse appeared to return my computer at around 8.30 with my OLD computer in his arms. It had been left in the "ready to go" bay.. This necessitated his going back to HQ to get the new one. He also brought a USB -C hub. The latter proved to be the wrong one meant that the job was not completed to my satisfaction. I had to source a USB-C Hub and connect it myself . Both Barnaby and Jesse were really nice young men to have in the house but the systems failed to cope with a change of personnel, it seems.”

Helpful Report

Posted 1 year ago

Hi there Lynne. Thank you for sharing your feedback with us. Usually, we pride ourselves in having great communication, but it sounds like the ball has been dropped here for your situation transferring between technicians. We would love to chat to remedy this situation and so a manager will try to reach out, but if you would like to contact us earlier, feel free to call 0800 424 335 and ask for Reuben.

Posted 1 year ago

“James was good. Knows his stuff. Clear advice. Will let you guys know once I decide on the best outcome for my HP.”

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Posted 1 year ago

Hi Reg! We are so happy to hear that James was a great asset for you! We always want our techs to give our customers the best advice so you can make a wise and informed opinion and we will patiently wait for your decision! Thank you for the review Reg.

Posted 1 year ago

“A top performance of multiple tasks”

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Posted 1 year ago

Hi Graham! Thank you for the 5-star review!

Posted 1 year ago

“I'm very appreciative of the helpful service completed today by Sameera who was thorough and resolved the problems.”

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Posted 1 year ago

Hi there! Thank you for sharing your experience with Sameera! We're proud to hear he helped sort out your tech troubles and we will let him know you appreciate his work! Thank you for the review!

Posted 1 year ago

“Geeks are always good, and Sameera was great. He fixed my problem promptly, and in the short time since he left its remained fixed. Thanks again for a good job well done. Shar Miles”

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Posted 1 year ago

Hi Shar! We are so happy that Sameera was a great technician for you! It's important to make sure that the problems are going to be fixed in the long run, because nothing is worse than it coming back! Thank you for the review.

Posted 1 year ago

“Fast and efficient. As is the computer he tuned up”

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Posted 1 year ago

Hi Pep! We are glad to hear that you're computer is now all tuned up and fast and efficient! Thank you for the review.

Posted 1 year ago

“We found Josh to be an excellent computer expert who is very quick at what he does and takes the time to explain the things we need to know.”

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Posted 1 year ago

Hi John! One thing that is important to us is getting technicians who know their stuff, so hearing that Josh is one of those technicians is great! We will be sure to share this feedback with him so he gets recognition for his hard work! Thank you for the review.

Posted 1 year ago

“Very helpful, Very polite, would have no hesitation recommending Sashika. Cheers.”

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Posted 1 year ago

Hi Lawrence! Thank you for sharing your experience with Sashika. We always want our technicians to have a good character so that we know they will be good within the house of all Kiwis across the country! Thank you for the review.

Posted 1 year ago

“Excellent. The issue had been bugging me for a while and had me pulling my hair out... The techy showed up and was not 100% sure how to solve the issue himself which had me worried that I was wasting my money! He contacted the right people who pointed him in the right direction to solve the problem at hand. He learnt on the job, and he didn't let it slow him down which is great! Top marks!”

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Posted 1 year ago

Hi Ben! It's always nice to get a long-lasting issue resolved, especially when it comes to tech! We pride ourselves in having a good network of technicians so that if one runs into an issue that they can't resolve, they can call on someone else who will know and in the process upskill that tech! We are thrilled to hear that this worked out well for you, and shows us our strategy works! Thank you for the review!

Posted 1 year ago

“I questioned whether I could have a go at the job myself but was immediately glad I called Geeks on Wheels. They knew what they were doing from the moment they turned up and took into account so many things I hadn’t thought of. The finished result was top notch.. very pleased”

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Posted 1 year ago

Hey Matt! We're so happy to hear that you found us top-notch! We work hard to ensure that we get everything sorted for you, even things you may not even know or have thought of, so we are pleased to hear you recognize this! Thank you for this stellar review!

Posted 1 year ago

“Showed up on time, nice guy, knew his stuff. Great service”

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Posted 1 year ago

Hi Ian! We are so thrilled to hear you found our tech a nice guy who knew his stuff. We're proud to hear he represented us well! Thank you for the review.

Posted 1 year ago

“Geeks always helpful & reliable. Daphne”

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Posted 1 year ago

Hi Daphne! Thank you for the 5-star review and generous compliments on our service!

Posted 1 year ago

“Excellent Geek, knowledgeable, efficient and friendly.”

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Posted 1 year ago

Hi May! Thank you for the 5-star review and for sharing some great qualities you experienced!

Posted 1 year ago

“Helpful having the photos retrieved, but no help at all when they are loaded onto a computer that you have said needs replacing- and we cannot use!”

Helpful Report

Posted 1 year ago

Hi Ran, thank you for sharing your experience. We are grateful to hear that you appreciate our work in retrieving the photos and making them accessible again! We apologize that they have been put onto an older computer that needs replacing. If you want us to assist in putting the photos onto a different device that is more suitable we are more than happy to help to resolve this. Please call us on 0800 424 335 if you would like to discuss this further.

Posted 1 year ago

“Maddy was awesome very helpful great person”

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Posted 1 year ago

Hi Grace! Thank you for the review! We will pass this feedback onto Maddy!

Posted 1 year ago

“Love that you take the time to teach/update me on things I don't fully understand, and the skills to sync my phone ipad and computer.”

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Posted 1 year ago

Hi Janis! Thank you for the feedback! We always think it's important that our customers are upskilled in the use of their tech so they can get the most out of it, so it's great to hear that you value this as it reaffirms our strategies. Thank you for the review!

Posted 1 year ago

“Ross contacted me and clearly signaled his arrival time. He was very knowledgeable and explained very well what was needed to improve the performance of my laptop, iPhone, and iPad. He was also quick and efficient.”

Helpful Report

Posted 1 year ago

Hi William. Thank you for sharing your experience with us! We always want to make sure our techs are always doing well for us customers so your feedback is crucial to our success there! It's great to hear that Ross was able to get you sorted well, and we will be sure to give him the recognition he deserves! Thank you again!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,543 reviews