Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,454 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vaughn arrived on time, was clearly knowledgeable, and also helpful.”

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Posted 1 year ago

Hi Philip! We really appreciate when we hear back from our customers. We always want to ensure our technicians are knowledgeable so they can tackle any problem, so it certainly sounds like Vaughan achieved that for you! Thank you for the review.

Posted 1 year ago

“Alexia was great, no fuss, knew what she was doing, just did the job very well. Offered an upgraded modem which has made a huge difference to the internet speed.”

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Posted 1 year ago

Hi Sue! We are so happy to hear that your internet has greatly improved since Alex's visit with you! She certainly is a knowledgeable technician and has a great attitude to boot! Thank you for your review.

Posted 1 year ago

“Friendly & helpful, got it all done quickly”

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Posted 1 year ago

Hi Bryden! We are so happy to hear you enjoyed our appointment! We always aim to offer great service, and being helpful and friendly ensure we are doing that! Thank you for the 5-stars!

Posted 1 year ago

“Chris provided excellent service and was very helpful. He worked quickly and efficiently making good use of the time slot and gave clear explanations of what was needed and done.”

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Posted 1 year ago

Hi Lesley! We always love to hear back from our customers about their experiences with us. We pride ourselves in having great technicians that we can trust in our customers homes and it sounds like Chris hits those marks! We value explaining the work along the way so that you know exactly what happened and so that you also feel more confident with your tech! Thank you for the review.

Posted 1 year ago

“Thanks, Julianne, excellent service. Prompt, professional and extremely patient.”

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Posted 1 year ago

Hey John! Thank you for sharing your experience with Julianne! We always love to hear how our technicians are doing out on the road, and it sounds like she's been a great asset to you with your tech troubles. Thank you for the review.

Posted 1 year ago

“Lafi wss fantastic, great customer service and great knowledge.”

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Posted 1 year ago

Hi Eli! We are thrilled to hear you had a fantastic experience with Lafi. He is a great technician and we are lucky to have him on our team! Thank you for the review.

Posted 1 year ago

“Thankyou to Anthony he was a wonderful help”

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Posted 1 year ago

Hi Liz! We are so happy to hear that Anthony was such a great help to you! We want our techs to make the most of their time with our customers so you get value for the work! Thank you for the review.

Posted 1 year ago

“Really good. Knowledgable and personable.”

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Posted 1 year ago

Hi Matthew! Thank you for the feedback! We value having personable staff that has great knowledge too! If you ever need further support with any tech troubles, we are here to help!

Posted 1 year ago

“Great communication. Enormous support. Weonsk is amazing and always checks my understanding before moving on. I recommend him anytime to everyone.”

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Posted 1 year ago

Hi Margaret! It sounds like you had a great appointment with Weonsuk! We love to hear that he made sure that you're always understanding what's happening before doing extra work because we think it's super important that you know what is happening to your tech! Thank you for the review!

Posted 1 year ago

“Regan was an extremely helpful person and very patient in explaining things to me.”

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Posted 1 year ago

Hi Maureen! It's absolutely awesome to hear that you enjoyed Regan's appointment! We are always looking for the most helpful people to give our customers the best experience possible, so it sounds like Regan definitely fits the bill! Thank you for the 5-star review!

Posted 1 year ago

“Kyle was very professional and answered any queries I had and explained things very clearly. Thanks Kyle, it was a pleasure to meet him.”

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Posted 1 year ago

Hi Kathy! Customer satisfaction is a big driver for us! We will make sure we share this with Kyle, as he deserves recognition for the work he's done! We are so proud to hear he did such a great job for you! Thank you for the review.

Posted 1 year ago

“The usual excellent advice from, SamR, as always from Geeks. Please ask him to speak more slowly and loudly to allow for my deafness and old age, next time.”

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Posted 1 year ago

Hi John! Thank you for sharing your experiences with Sam! We will share this feedback with him so he can improve your experience next time, but we are still happy to hear that he gave excellent advice! Thank you for the review.

Posted 1 year ago

“Excellent service. Resolved all issues presented.”

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Posted 1 year ago

Hi Api! Thank you for the review! We are so happy to hear all your issues are resolved. If you ever need further tech help, you know who to call!

Posted 1 year ago

“As usual excellent service with very clear explanation of what the issue was and what was being done to improve the situation”

Helpful Report

Posted 1 year ago

Hi Michael! If you're happy, we're happy! Your review helps reaffirm our focus on customer satisfaction. We think clarity of what's happening with your tech is important for you, so you can make wise decisions on what to do to fix the issue. Thank you for the review.

Posted 1 year ago

“I was very impressed with the help Maddie gave me. A very nice person to have in my house and so helpful. As usuaI I wouldnt go past Geeks for help. Thanks for a great service.”

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Posted 1 year ago

Hi Elizabeth! We are so pleased to hear about the great experience you had with Maddy! We always want to hire great people that we can trust to go into the houses of our customers! We're so pleased that you've continued to use our services! Thank you for the review!

Posted 1 year ago

“Vaughan phoned to check his visit was still OK and he arrived within 30 minutes. He quietly worked at the faulty computer until eventually announcing he'd corrected the problem and that there were still 15 minutes of my one hour left - was there anything else he could attend to? As it turned out there wasn't but I certainly appreciated the honesty and the offer - there could easily have been. He also informed me he'd updated some basic systems and then offered to clear some unused software. That too was appreciated.”

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Posted 1 year ago

Hi Phil! We're so happy to hear about your great experience with Vaughan! We always want our techs to make the most of the hour they're onsite for our customers, so it's great to hear he is offering you all these extra parts to try to use that time wisely! Thank you for the 5-star review!

Posted 1 year ago

“Quietly, calmly sorted my TV set up, Mobile Ph set up & car Bluetooth issues, would 100% use Vaughn again, even settled my hyperactive Pup”

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Posted 1 year ago

Hi Kim, we are so thrilled to hear that Vaughan offered such a great service for you. We always value being able to set up tech without any stress, so Vaughan calmly working through all the tech (and even your wee pup!) is great to hear. Thank you for the review.

Posted 1 year ago

“A christmas miracle and it's not even christmas. I needed an email that was stuck on my desk top set up across all devices, with one password linked across all so I could access different businesses on the go. Not only that my mail was transferred to a cheaper service with 50 times the storage. Tick. Tick. Tick. I would mention that I am a mac user and this time I got Lafi Aso who is totally into mac and what a difference it made.”

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Posted 1 year ago

Hi Lisa! We always love delivering early Christmas miracles! And we are thrilled to hear your emails are up and running on all devices, on top of being cheaper for you now! Lafi is an absolute whizz of a technician and we certainly are proud to hear he did such a great job for your macs. Thank you for this amazing review!

Posted 1 year ago

“Excellent service, friendly and helpful. Reasonable rates and very convenient. Definitely my go to for computer issues.”

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Posted 1 year ago

Hi Bernie! We are thrilled to hear your feedback about our service! We always aim to offer a reasonable price for the quality service we provide and it's fantastic to hear that you agree! We hope to continue to be your go-to for any future tech troubles!

Posted 1 year ago

“I wanted the BIOS of the CPU to be enabled or configured to run Windows 11. Without any checks my geek said I needed a new computer. As he was here I asked him to increase the C drive capacity and reduce the empty D drive. He said I needed a new hard drive and that would be $500+. Somebody at GoW knows how and what to do to fix both of these issues. If a geek does not know what to do he should be able to call somebody else and find out. Also he went to the wrong address even though my details had been confirmed the day before.”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback, David. We really appreciate you taking the time to let us know about your experience. Unfortunatly not all computers are able to run Windows 11 due to hardware limitations. We want to make sure your experiences with Geeks on Wheels continue to be positive, and your feedback is invaluable. Please contact us on 0800 424 335 and ask for Paul to discuss this further.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,454 reviews