Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,554 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,554 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fashart was very easy to deal with. prompt to arrive. Got on with the job.Just one thing he didn't transfer the back data for myob to the laptop or myob couldn't find it.I have since sorted that. but he did get my nest camera system working. just got to get mums going now.”

Helpful Report

Posted 3 years ago

Hi Jennifer. Thank you for sharing your experience with us. It’s awesome to be able to help. We're glad that MYOB has been able to assist to get your data back. Positive reviews are really important to Fred, we'll let him know. We’re looking forward to the next time we can help you. Thanks again.

Posted 3 years ago

“even as i am not computor savy with all things , I get by, this is why i geeks to help me .”

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Posted 3 years ago

Hi Roger. If you’re pleased, we’re pleased. Thank you for the feedback!

Posted 3 years ago

“After my last visit from Geek on Wheels I was reluctant to use them again. I had a new technician who made mistakes and could not solve the issue and had to call a more experienced technician in. It took much longer for him to fix what the new tech had done and he finally fixed my problem. The issue I had was that I had to pay for every hour, even the hours where he made mistakes and for the hours to correct those mistakes. It has been many years since I used the Geeks after that experience. However, I am pleased I Ventured into trying them again. Weonsuk was incredible. He had a very pleasant manner and was friendly and explained everything clearly. I felt full confidence in his ability. I would have him back again without hesitation.”

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Posted 3 years ago

Thanks for giving us another shot Linda! We really appreciate being given another attempt to impress. Since you last used us in 2014, Geeks has switched to new owners who have revitalised our enthusiasm for providing outstanding customer service! We now take into account if time isn't spent in a valuable way when invoicing our clients. It's great to hear your appointment with Weonsuk was up to our new and improved standard! It's great to win back a customer who had previously had an unpleasant experience! Thanks again for giving us another shot and we look forward to helping you again in future when needed. -The Geeks On Wheels Team!

Posted 3 years ago

“Geeks on Wheels is the best. I have used them three times and every time I have been more than satisfied. The last visit was by Rence Cayanan who was simply the best of the lot. I had three problems which he solved within 75 minutes all the time explaining his solutions to my satisfaction. In short, I got my money's worth from his visit.”

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Posted 3 years ago

Wow! We’re thrilled to get such positive feedback, Cawas. This review made our day. Great to hear all your visits went so well. We’ve passed this feedback onto Rence as it’s important he gets recognition for a job well done. Thanks for the great review!

Posted 3 years ago

“I'm sure he did what he could.Basically said I need to look at getting a new computer. I was very happy he had reinstated my Skype - however I still cannot make or receive calls when I tried since..Maybe operator error buts its always worked before so its very disappointing.”

Helpful Report

Posted 3 years ago

Hi Sharon. Thank you for sharing your experience. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you and have arranged for the Tech to call you back and assist you. If you have any further queries please call us on 0800 424 335 to discuss your experience further. Just ask to speak to Kevin. Thanks!

Posted 3 years ago

“Weonsuk was brilliant. Explained his actions logically so I could follow, and solved all my issues.”

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Posted 3 years ago

We’re really pleased you had such a great experience. Weonsuk will be delighted to hear such kind words. Thank you for the wonderful review!

Posted 3 years ago

“I contacted Geeks call centre for help after having ongoing problems with Vodafone, following a move from Wellington to Tauranga. I was quickly starting to lose my patience and sanity. Mike(Tauranga)responded and, without exaggerating, was my life saver. He patiently resolved the rather complex connectivity issues in my home and successfully managed to get Vodafone to complete my fibre connection and broadband plan, something they had failed to do as per my request a month earlier. Thank you Geeks and thank you Mike. Your team never let me down.”

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Posted 3 years ago

Thanks for such an awesome review Shirley! It's great to hear Mike was able to come in and get your internet issues sorted after you were having issues with your ISP. We will pass on your feedback for Mike to him as it's important he gets the credit he deserves! Thanks again for leaving us such a great review! See you next time!

Posted 3 years ago

“Outstanding service. Mike was professional patient and explained everything he was doing. He sorted everything quickly and quietly. Would not hesitate in recommending it. One billion stars out of one billion.”

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Posted 3 years ago

Wow, such amazing feedback Jody! We really appreciate feedback from our customers about their experience. We’ve passed this feedback onto Mike as it’s important he gets recognition for a job well done. We’re hopeful we can help you again sometime in the future. Thank you!

Posted 3 years ago

“A very helpful pleasant young man with lots of patience as well.”

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Posted 3 years ago

Hi Graeme. Thanks for sharing your experience. We’re looking forward to the next time we can help you.

Posted 3 years ago

“Mike P performed a complete service on my computer and I am very pleased with the results. Thank you.”

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Posted 3 years ago

Thank you for the feedback, David. Satisfied customers mean so much to us. MikeP will be thrilled to hear your kind words.

Posted 3 years ago

“many thanks for prompt pleasant service, sorted me out. many thanks. BAS”

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Posted 3 years ago

Thanks Barbara! Satisfied customers make us smile. Thank you for the feedback!

Posted 3 years ago

“Brilliant. So helpful and explains everything which is good when you aren't flash on technology”

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Posted 3 years ago

Thanks for the feedback! It’s awesome to be able to help.

Posted 3 years ago

“Only one of three tasks (the easiest) completed. Poor follow up”

Helpful Report

Posted 3 years ago

Hi there. If you’re not pleased, we’re not pleased. We are sorry for your experience and thank you so much for bringing this to our attention. We set very high standards of customer satisfaction and we’re sorry to hear that this standard has not been met. We want to investigate this further. Please can you call 0800 424 335 and ask to speak to AndyP so we can work with you to resolve this as quickly as possible.

Posted 3 years ago

“Reuban was very polite and engaging. very professional in his job.”

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Posted 3 years ago

Reuben will be glad to hear you had a good experience! Thanks for the feedback!

Posted 3 years ago

“Friendly and great service”

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Posted 3 years ago

Thanks Pam!

Posted 3 years ago

“excellent communication and outcome”

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Posted 3 years ago

Thanks Bill, that's great to hear!

Posted 3 years ago

“As usual it was a pleasure to have a 'Geek' to get rid of the clutter on my computer and so a myriad of other things, none of which I understand! Rohan was the technician/engineer who did the work on my computer, and Geeks on Wheels can be commended for the standard of their employees. Rohan came to work on my computer yesterday - he is a very polite and professional person, appears very intelligent, and certainly is a good ambassador for Geeks on Wheels.”

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Posted 3 years ago

Hi Andrea. We’re really pleased you had such a great experience. We work really hard to offer the BEST customer experience so thank you for your feedback. Rohan will be delighted with your feedback. Thanks for taking the time to review our services.

Posted 3 years ago

“I have used Geeks on Wheels in the past because they can come to my door, and they know what needs to be done to fix my devices. This saves so much precious time than me taking it somewhere to have it looked at. Today, Rence fixed the problems that were affecting my laptop, iPad, & mobile phone. He was so efficient and knew exactly where the problems were. All devices are working perfectly now and everything is set up that is Best For Me. Thank you. I am very grateful for your service.”

Helpful Report

Posted 3 years ago

Wow, such amazing feedback Anna! We really appreciate feedback from our customers about their experience. We’ve passed this feedback onto Rence as it’s important he gets recognition for a job well done. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 3 years ago

“Easy to deal with. Always polite and helpful.”

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Posted 3 years ago

Great to hear we achieved our goals! Thanks Doreen!

Posted 3 years ago

“Great service problem fixed quickly as usual”

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Posted 3 years ago

Thanks Paul! We really appreciate the feedback.

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,554 reviews