Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,549 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,549 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 Star service overall. On Saturday I was not feeling safe without a phone connection and both members of Geek on Wheels staff were superb. Tim? came Monday morning, and, like the booking staff member, gave clear directions and explanations”

Helpful Report

Posted 2 years ago

Thank you so much, Morva! We're happy to hear you enjoyed the full process! Tim is an excellent technician and it sounds like he sorted you well. Thank you for taking the time to leave such a wonderful review.

Posted 2 years ago

“Amazing service....HarryO could not have been more helpful.The fact the Gili remembered my request was very urgent and rang back the next day, to say there had been a cancellation was the mark of a much appreciated service. I have passed on your contact details to the Residents Committee and Village administration.”

Helpful Report

Posted 2 years ago

Thank you for the kind words, Leo!! Sounds like Harry O was a superstar for you! Thank you for sharing our details with your connections, that will help us reach more people who may need tech help!

Posted 2 years ago

“Very satisfied with the service;;; the clear advice and the work done;;; would happily use again;; thanks Allan McGarva”

Helpful Report

Posted 2 years ago

Thank you, Allan! Customer satisfaction is our highest priority and I'm happy to hear we achieved that here. If your tech ever has any further issues, we will be happy to lend a hand!

Posted 2 years ago

“Excellent in every way - fast, clear, and a very positive experience! Thank you!!”

Helpful Report

Posted 2 years ago

Hi Marian! Glad to hear you had a very positive experience with us! Thank you for the amazing review!

Posted 2 years ago

“Gino listened well, was considerate, problem solved, consulted with his team and came up with solutions for the laptop changes I requested. Thank you Gino. I would recommend you as a professional and competent person and ‘geek on wheels’”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review! We love to hear when customers are satisfied, and it's great to see that Gino was able to help you achieve that! We will be happy to help again when more tech issues arise!

Posted 2 years ago

“Kingly was really great”

Helpful Report

Posted 2 years ago

Thank you, Colin! We will let Kingley know that you found him really great!

Posted 2 years ago

“Technician was very helpful and thorough”

Helpful Report

Posted 2 years ago

Thank you, Maurice! We love to hear when our technicians do well, so this feedback is greatly appreciated!!

Posted 2 years ago

“Knew what I was talking about and what he was doing.”

Helpful Report

Posted 2 years ago

Thank you for the review, Annamaria! Glad to hear our technician could sort out all your needs :)

Posted 2 years ago

“very professional service”

Helpful Report

Posted 2 years ago

Hi there Kenneth! Thank you for the high praise!

Posted 2 years ago

“Generally happy with the work of decommissioning the xtra.co.nz account. That was well done. However, since Ross left there is a new version of Outlook installed. I can no longer access or use the previous installation of Outlook, I can not view any of the original Outlook folders or emails, all of my Outlook Calendar settings/appointments have disappeared, the Address Book and Contacts lists have disappeared, and advertisements are now on the sidebar of Outlook. Another issue is that when I now attempt to Save an Excel, Word, or Powerpoint file, it only allows me to Save to OneDrive. I don't use OneDrive, I want to Save to the local SSD. It seems that the reason for each of these is that the original MS Outlook apps have been replaced. I don't want these new versions. How do I get rid of the rubbish advertising? Review Updated 23 Oct On reflection, Ross did a good job, just maybe could have reviewed more clearly with me where the laptop was at, prior to his departure. We don't want to discourage his enthusiasm. Happy with the work Ruben did to recover Windows 10. Happy to continue using Geeks on Wheels.”

Helpful Report

Posted 2 years ago

Hi Dianne, really sorry you've had this disappointing experience. Sounds like we've missed something here and it's not our usual standard of work, we will contact you to try to get a solution going to put you back in the right space with your tech!

Posted 2 years ago

“Happy with the service and results… very helpful”

Helpful Report

Posted 2 years ago

Thank you, Donald! We aim to please, and get you into a good place with your tech! If you ever need more tech support we are here to help.

Posted 2 years ago

“Great service Answered questions Gave invaluable information Very efficient Pleasant Trustworthy Technician.”

Helpful Report

Posted 2 years ago

Thank you so much for the review! We're happy when you're happy!

Posted 2 years ago

“Justin was great. He di what we wanted, gave us heaps o tips and answered our questions.”

Helpful Report

Posted 2 years ago

Thanks, Helen! Love to hear that Justin was great. We will pass on the kind words to him!

Posted 2 years ago

“Brilliant service and so good to understand 'chats' :)”

Helpful Report

Posted 2 years ago

Thank you, Belinda! We always make sure our chats are easy to understand!

Posted 2 years ago

“Apologies for the delay in my response, I have difficulty responding to a computer. I have been a Geeks on Wheels customer off and on for about 10 years. I have always found your Geeks, Gino included, both helpful and practical.”

Helpful Report

Posted 2 years ago

Hi Meredith, thank you for taking the time to send us this review! Glad to hear we have been able to help you for quite a while now! You're a star!

Posted 2 years ago

“Harry was excellent, arrived on time and established what the issue with our POS iPad was and rectified the problem. Would definitely recommend their service and use again if needed.”

Helpful Report

Posted 2 years ago

Hi David, thanks for taking the time to leave this wonderful review! Harry will be pleased to hear this feedback!

Posted 2 years ago

“An amazing business that always goes the extra mile. Superb technicians and helpful staff. I recommend Geeks absolutely! They are an example to all IT companies. An impressive service and extremely helpful organisation.”

Helpful Report

Posted 2 years ago

Thank you so much for the stellar review, Chris! We always aim to go above and beyond for our customers. Thank you again for the high recommendation!

Posted 2 years ago

“My laptop was checked and my questions answered. He took my old laptop away for hard drive destruction and disposal of the device and cord. He arrived on time and did his job efficiently. I am very satisfied with his work, thank you.”

Helpful Report

Posted 2 years ago

Thank you, Sue! Glad to hear our technician was able to give you a satisfactory appointment! It's always awesome to receive feedback like this.

Posted 2 years ago

“Friendly and efficient!”

Helpful Report

Posted 2 years ago

Thank you so much for the review!

Posted 2 years ago

“We were very impressed with Rein’ s approach . Lovely friendly manner and easy to relate to .He had excellent knowledge and was able to explain in plain English . Booking process simple with great follow up .”

Helpful Report

Posted 2 years ago

Thank you, Helen. We will pass this praise on to Rein. If you're happy, we're happy!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,549 reviews