Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,460 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Justin was great - fixed a variety of internet issues, pleasant and efficient.”

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Posted 2 years ago

Great to hear Jane! Glad to hear that Justin was able to help you out.

Posted 2 years ago

“It is good to have simple instructions. Paul fixed the problem.”

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Posted 2 years ago

Thanks for the review Jos. Paul will be pleased he was able to help you out.

Posted 2 years ago

“Joseph was excellent as before well done with your choice of staff.”

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Posted 2 years ago

Thanks for your review! We really appreciate it.

Posted 2 years ago

“Justin's pleasantly delivered service accomplished what I wished for ! What more can I say ?”

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Posted 2 years ago

That's awesome Peter. Enough said!

Posted 2 years ago

“Callum was so helpful, friendly, obliging and not disparaging! I will certainly use him again as he was very informative and willing to work on a problem until resolved. Thankyou Callum much appreciated. Anne Sinclair”

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Posted 2 years ago

Hi Anne. We really appreciate feedback from our customers about their experience. Callum will be delighted with your feedback. We’re here to help in any way we can.

Posted 2 years ago

“What is there to say? As usual, the service was spot on. Sorted out my wife's laptop and PC, and installed a wifi card in my PC.”

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Posted 2 years ago

Thanks for leaving us such a wonderful review Hugh. It's pleasing to hear we were able to get everything sorted for you. We look forward to being able to help you again in the future.

Posted 2 years ago

“The whole process from booking the appointment to completion of the job was efficient and stress free. Justin was fab, and I’d definitely call them again without hesitation.”

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Posted 2 years ago

Hi Vicki. Good to hear you had such a positive experience. It's great to hear that all the steps along the way to get you all sorted were relaxed and easy. Justin will be pleased he was able to help you out. Thank you again.

Posted 2 years ago

“Fantastic service and expertise from very capable technician - who quickly completed our transfer over to fibre and set up all our devices.”

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Posted 2 years ago

Hi Carol. It’s incredibly satisfying to get such great feedback. It’s awesome to be able to help with your internet connection. Next time you or anyone you know needs tech help we would be pleased to help. Thanks!

Posted 2 years ago

“Punctual, friendly efficient service, with explanations made clearly to a "non-IT" person!”

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Posted 2 years ago

Hi Russell. It’s incredibly satisfying to get such great feedback. We work really hard to offer the BEST customer experience so thank you for your feedback.

Posted 2 years ago

“Very happy with complete service from start to finish.”

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Posted 2 years ago

Thanks for the great feedback Gordon. It's awesome to be able to help.

Posted 2 years ago

“Fred was fantastic. Arrived on time and very helpful and knowledgeable. Also very patient with me! Thanks so much for the help, I really appreciate it!”

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Posted 2 years ago

Hi Kim. We work really hard to offer the BEST customer experience so thank you for your feedback. Fred will be thrilled to hear your kind words. We’re looking forward to the next time we can help you.

Posted 2 years ago

“More than very good, GREAT SERVICE. Technician was sympathetic to my complete lack of technical knowledge and made everything I needed work. Can not speak too highly of the service given.”

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Posted 2 years ago

Hi. It’s incredibly satisfying to get such great feedback. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Callum is my #1 geek. He was polite, knowledgeable and engaging right from the get go. I’m no good with technology at all, and after my session it was like all my troubles disappeared. I’ll be signing up for Geek membership as soon as I can. Made my week.”

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Posted 2 years ago

It’s incredibly satisfying to get such great feedback. Callum will be proud! He prides himself on giving our customers a great experience. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“I paid $152 for an hour. The problem was not fixed. Nothing done. Very poor service. Will never call your company again and will never recommend your company to any of my friends.”

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Posted 2 years ago

Hi Joe. We are so sorry. That feedback is certainly not what we like to hear from our customers. Thanks for taking the time to discuss this with me over the phone. I understand from our conversation, the cameras were faulty and returned. We are happy to help set up your new cameras. It’s important we resolve this and deliver a better experience next time. Can you please make contact with us on 0800 424 335? Please just ask for Kevin.

Posted 2 years ago

“Highly knowledgeable Amazingly speedy service. Best techs in Auckland”

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Posted 2 years ago

Hi Ross. Thank you. Satisfied customers mean so much to us.

Posted 2 years ago

“Mike listened to what my problem was and approached it very methodically and involved me in the "search for the files".... I felt that we had covered all "what might have happened to them?" approach and we worked through those possibilities.......and found them. He has told me how to continue to find them, and transfer them to the cloud after doing some homework on hard copy files and on the laptop to establish which files need to be transferred. This should be a very helpful in finally transferring them to Google Sites for the family and others to access down the track. Thanks Mike and it is good that I can be in touch on the phone to follow up with any questions. PS: The help I had earlier in the week over the phone when I was unable to connect to the Net for some reason was quite exceptional. You guys and gals know your stuff....thanks. Pete S”

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Posted 2 years ago

Hi Peter. We’re really pleased you had such a great experience. This review made our day. Mike will be delighted with your feedback and will have been pleased to help. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Excellent service, very personable lad who knew what he was doing! On-time, polite, and efficient. Will definitely use Geeks on Wheels again!”

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Posted 2 years ago

That's so great to hear Jon! We look forward to being able to help you again in the future when needed!

Posted 2 years ago

“Fred was outstanding. Nailed a major problem I had with my email programme. On time, polite and very professional. Still some time left so updated my computer. Thank you Fred.”

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Posted 2 years ago

Hi Alan. We really appreciate feedback from our customers about their experience. We’re so thankful for this review. Fred will be delighted with your feedback.

Posted 2 years ago

“Wansock is an excellent asset for Geeks on Wheels. He is personalable and explains what is going on clearly so that I can learn.”

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Posted 2 years ago

Hi Charlotte. It’s incredibly satisfying to get such great feedback. Weonsuk will be thrilled to hear your kind words.

Posted 2 years ago

“this is the third time I have called on Geeks on Wheels and,as usual, the help was efficient and explained clearly.”

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Posted 2 years ago

Hi Ruth. If you’re pleased, we’re pleased. Thank you. We look forward to being able to help again!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,460 reviews