Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,775 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aaron was very efficient, understood my requests and did the tasks really well. This man is a credit to your company, good presentation and pleasant in communication. Geeks service very good.”

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Posted 2 weeks ago

Hi Carol, thank you for such a glowing review of Aaron's services. We will be sure to pass on your kind feedback. It's always great to hear when our technicians meet or exceed our customers' high standards. We pride ourselves on providing an excellent all-around service, encompassing both the technical skills and the ability to communicate and work with customers effectively. Thanks once again for the review, and we look forward to assisting you in the future should you need it.

Posted 2 weeks ago

“Very prompt and good service. Technician was efficient and friendly”

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Posted 3 weeks ago

Hi Eddie! Thanks for your feedback and 5-star review! We're happy to hear you had a great experience with our technician and our service overall. Thanks again.

Posted 2 weeks ago

“Paikea was very obliging and friendly”

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Posted 3 weeks ago

Hi Evelyn! Thanks for your 5-star review! We're glad to hear our technician Paikea made your experience a great one. We're just a call away if you need anymore tech help! Thanks again.

Posted 2 weeks ago

“Always a pleasure to deal with. They are very polite and certainly are experts at fixing problems.”

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Posted 3 weeks ago

Hi Shirley! Thanks so much for your kind words and 5-star review! We’re glad to hear you’ve had a great experience with our team. If you ever need a hand with tech again, we’re always happy to help!

Posted 2 weeks ago

“Had a person come out to look at my tablet, paid $200.00 and was sent a receipt via e mail. This company are so hi tec they can't resend a receipt that for some reason wouldn't print with the inclosed notes. Instead the front of house wanted to charge me another $100 to get someone in tec to help me. All i wanted was the reciept resent by e mail aparently they can't do that, how about sending one in the post, well that was just too much of a simple request, way to go Geeks On Wheels, the woman was useless for helping a customer, wasn't going to put me through to a manager or owner, but great at trying to make more money from a client , can't lick a stamp and send do anything manualy, no customer service at all.”

Helpful Report

Posted 3 weeks ago

Hi Petrina, Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the inconvenience you faced with the receipt and our team's response. I have attempted to call you regarding this issue; however was unable to reach you. I see that during the call you had yesterday, we resent the invoice to you as requested. We have also posted your invoice and notes via the post as requested, as it sounds like our call centre wasn't able to assist over the phone call. I’d appreciate the opportunity to discuss this further and see how we can assist you. Please don't hesitate to reach out to us and ask to speak to Andy. Best regards, Andy from Geeks On Wheels

Posted 3 weeks ago

“Great service, Jarrod was very helpfull and was able to answer all my enqueries”

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Posted 3 weeks ago

Hi Lois! Thank you for your 5-star review! We're glad to hear our technician Jared could help and answer all your questions. Thanks again.

Posted 3 weeks ago

“Service was very competent (as far as I could judge) and friendly.”

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Posted 3 weeks ago

Hi Milton! Thanks for your review! We're glad to hear you found the service both skilled and friendly. Thanks again.

Posted 3 weeks ago

“THANK YOU so much Jarod, older folks find it challenging so grateful for his advice. Thanks. Jan L”

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Posted 3 weeks ago

You're very welcome, Jan! We're so glad our technician Jared could provide helpful advice. Tech can be tricky, but we're always here to make it easier for you. Don't hesitate to reach out anytime! Thanks again!

Posted 3 weeks ago

“Excellent, efficient service. Would recommend.”

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Posted 3 weeks ago

Hi Liz, thank you for your 5-star review! We're so pleased to hear you found our service excellent and efficient. Thank you kindly for your recommendation.

Posted 3 weeks ago

“Donovan was with us for only about an hour but checked our two computers carefully and offered a number of extremely useful tips to both my partner and me.”

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Posted 3 weeks ago

Hi Don! Thanks for your 5-star review! We're glad our technician Donovan could provide such helpful tips in a short time. If you ever need more tech advice, we’re always happy to help! Thanks again.

Posted 3 weeks ago

“Excellent friendly, knowledgeable, efficient service with concise, easy to understand dialogue. Everything that we wanted done was completed with great clarity and enthusiasm. Excellent service”

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Posted 3 weeks ago

Hi Allan! Thank you for the fantastic feedback and 5-star review! We're so glad we could make everything clear and easy for you. If you ever need more tech help, we're always happy to assist! Thanks again.

Posted 3 weeks ago

“The service provided was excellent. The technician was knowledgeable, professional and helpful.”

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Posted 3 weeks ago

Hello! Thanks for your kind words and 5-star review! We're so glad to hear you had a great experience. Thanks again!

Posted 3 weeks ago

“I would have to say all the staff I dealt with on the phone were so lovely to deal with - polite, patient and very helpful (4 calls altogether - Cristoff, Ginny and 1 other young lady). Jacob, the tech who I had two appointments at home, was also lovely to deal with, he was efficient, answered my questions in a patient way. A very nice young man. He was able to sort both of my issues and that makes an older lady very happy! Thank you so much 'Geeks' ! 🙂”

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Posted 3 weeks ago

Hi Karen! Thank you so much for your kind words and 5-star review! We’re so glad to hear that Christoph, Ginny, and the team made your experience a great one, and that Jacob was able to sort everything out for you. We’ll be sure to pass along your feedback—they’ll be happy to know they made your day a little easier. If you ever need us again, we’re just a call away!

Posted 3 weeks ago

“Carlos was a superb representative for GoW. He is the best Mac tech you have ever sent me. Ten out of ten.”

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Posted 3 weeks ago

Hello! Wow, what an amazing compliment! Thank you for your kind words and 5-star review—we’ll be sure to pass it on to our technician Carlos. We’re so glad he could provide top-notch support, and if you ever need help again, we’ll be here! Thanks again.

Posted 3 weeks ago

“The service was excellent by Chance, his knowledge was also excellent.”

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Posted 3 weeks ago

Hi Daryan! Thank you for your feedback and 5-star review! We're so glad to hear that Chance provided excellent service and shared his expertise. Thanks again.

Posted 3 weeks ago

“The person who attended lacked the necessary expertise - he had to phone for advice numerous times, took a great deal of time, and, while he sorted out some issues he created new issues. This was a very expensive waste of time. We will not trust Geeks on Wheels again and would not use them again”

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Posted 3 weeks ago

Hi Christine, Thank you for taking the time to share your experience with us, and I'm truly sorry to hear that our technician did not meet your expectations. We aim to provide high-quality service and apologise that in this case, we missed the mark! We understand that it can be frustrating when issues are unresolved, especially when new problems arise. We take your feedback seriously and if you're open to it, we’d like a chance to make things right. We will reach out to you today to discuss having a senior technician come to review the work completed and address any remaining issues. Your trust is important to us, and we hope to restore your confidence in our services. Best regards! Andy from Geeks On Wheels

Posted 3 weeks ago

“Very happy with the friendly service! Great knowledge and patience, thank you for yoir help, highly recommended”

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Posted 3 weeks ago

Hi William! Thank you for your kind words! We're so glad you had a great experience with our friendly and knowledgeable team. Really appreciate the recommendation! Thanks again.

Posted 3 weeks ago

“Angus was very knowledgeable and provided great service”

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Posted 3 weeks ago

Hi Rod and Sandy! Thanks for your feedback and 5-star review! We're glad to hear that our technician Angus provided great service and shared his expertise. Thanks again.

Posted 3 weeks ago

“Chance was a delight to have in our home and very helpful with the main issue on my ASUS Lap Top. Chance also assisted in downloading What's App and explaining how to use it.”

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Posted 3 weeks ago

Hello! Thank you for your kind words and 5-star review! We're so glad to hear that Chance was a delight to have in your home and could help with both your laptop and WhatsApp setup. We’ll be sure to pass along your lovely feedback!

Posted 3 weeks ago

“Excellent service sorted the problem efficiently leaving me stress free. Money well spent, so worth it.”

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Posted 3 weeks ago

Hi Janice! Thank you for your wonderful feedback and 5-star review! We're so glad we could sort everything out efficiently and take the stress off your plate. Appreciate your support! Thanks again.

Posted 3 weeks ago

Geeks on Wheels is rated 4.8 based on 6,775 reviews