Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vaughan is friendly and a great communicator and sorted our issue efficiently and well and truly to our satisfaction Highly recommend him and Geeks on Wheels.”

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Posted 1 month ago

Hi Graeme, we appreciate the 5-star rating and great feedback! It's always awesome to hear when one of our technicians has given our customers a great overall experience and we'll be sure to pass on your kind words. Thank you once again for the review and recommendation!

Posted 1 month ago

“Vaughan was very professional and explained everything that I could understand. Thank you so much.”

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Posted 1 month ago

Hi Jillian, thank you so much for the thoughtful 5-star review we will pass on your kind words to Vaughan and are pleased to hear he was able to assist you whilst also explaining everything clearly. Thank you once again and we look forward to assisting in the future.

Posted 1 month ago

“Jacob is fantastic. He is kind and knowledgeable. The only problem I have with Geeks on Wheels is that the online service I have subscribed to 9/10 require me to book Jacob to sort the problem out. I therefore cancel and use my old IT assistant, as he is much cheaper than always having to book someone in to come around from Geeks on Wheels.”

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Posted 1 month ago

Hi Bradley, thank you for the review. We're happy to hear you're happy with Jacob's service. We apologise that you didn't get the full use out of our Geek Plus service and a manager will look into this further and get in touch as soon as possible.

Posted 1 month ago

“Carlos came out to visit myself (and Nev) today. He was very knowledgeable and gave us great service. Very helpful and friendly. Highly recommend. Thanks. Cheers, Joyce & Nev”

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Posted 1 month ago

Hi Joyce and Nev! Thank you for your awesome 5-star review! We're super happy to hear that Carlos made your experience great with his tech skills and friendly attitude. We really appreciate your recommendation!

Posted 1 month ago

“Sam did a great job. He answered all my queries and did so in a timely manner.”

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Posted 1 month ago

Hi Myriam, thank you for your 5-star review. We're happy to hear that our technician Sam was helpful and efficient with your queries!

Posted 1 month ago

“The technician that showed up was knowledgeable and very pleasant. He listened and provided pros and cons of various fixes or approaches. It didn't feel as though he was trying to make money. It felt as if he was working toward the best fix in all manners for me.”

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Posted 1 month ago

Hello! Thank you for your 5-star review! We're happy to hear that your technician accommodated your needs and empowered you to guide the outcome of the visit. This level of service is what we expect from all our technicians, so it's fantastic to hear that yours exemplified this. Thanks again!

Posted 1 month ago

“we found our man very helpful with everything he had to do for us would be happy to call on him again if the need arises.”

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Posted 1 month ago

Hi Bruce, thank you for your 5-star review. We're very happy to hear you found our service so helpful. We're just a call away should you need any tech help in the future! Thanks again.

Posted 1 month ago

“Very competent, informative and friendly service. Would definitely recommend.”

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Posted 1 month ago

Hi Wayne, thank you for your 5-star review and kind words. It's awesome to hear you find our service competent and accommodating. And, thank you for your recommendation!

Posted 1 month ago

“Good heads-up call with estimated time of arrival. Provided ID Quickly found solutions to the issues I was having and teased out a couple of other issues I was having and resolved them within a one hour time frame”

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Posted 1 month ago

Hi Gerard, we're happy to hear that your experience with our service was great from start to finish. We're also glad we could solve your immediate issues and provide solutions for the others. Thank you for your 5-star review!

Posted 1 month ago

“Geeks on Wheels were able to arrange a site vist at acceptable notice. They came when they said and the work was excellent at a fair price. The technician was also able to give us helpful advice on associated matters.”

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Posted 1 month ago

Hello! Thank you for your 5-star review and kind words. It's great to hear your experience with our service was timely, fair and helpful! We're just a call away should you need any tech help in the future! Thanks again.

Posted 1 month ago

“Anthony is extremely competant and a pleasure to have working on my computer. He explains as he goes along in terms I can understand”

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Posted 1 month ago

Hi Brian! Thanks a bunch for your 5-star review! We're so glad to hear that you found our technician Anthony not only super capable but also really accommodating. Thanks again for your kind words!

Posted 1 month ago

“Vivek gave great advise..helpful..great teacher to give me a rundown on my first ever laptop. Very thankful. Would use him again.”

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Posted 1 month ago

Hi Gayleen, thank you for your 5-star review! It's great to hear that our technician Vivek was of real value to you when it came to navigating your first ever laptop. We're very thankful for your kind words and we're just a call away should you need any tech assistance in the future!

Posted 1 month ago

“Tom M is awesome. Great service and very knowledgable on his craft”

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Posted 1 month ago

Hi Tai, thank you for your 5-star review. We're chuffed that you not only appreciate the quality of our service but also recognise the expertise of our technician Tom. Thanks again for your kind words!

Posted 1 month ago

“Rob was great. I was busy and distracted elsewhere and Rob just got on and fixed my computer issues. He also updated and optimised my laptop as well. A very organised and efficient "Geek" Many Thanks Rob!”

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Posted 1 month ago

Hi Leith, thank you for your 5-star review! We're happy to hear our technician Rob not only fixed your tech issues but also updated and optimised your laptop. We'll be sure to pass your compliments on to him. Thanks again!

Posted 1 month ago

“Happy with job, all seems to be working well.”

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Posted 1 month ago

Hi Ann, thank you for your review. We're happy to hear your tech problems we're solved and you're happy with the outcome of our visit!

Posted 1 month ago

“Carlos is an outstanding technician who is very well qualified in his occupation. I learnt much from his technical knowledge.I could easily have gained from 2 hours of his precious time.I certainly will need further technical help in 6 months time I'm sure.So many gifted technicians from the Geeks have moved on to other companies.Here's hoping that Carlos remains with the Geeks so I can call for his assistance in 6 months time.The Geeks should be proud of Carlos's knowledge & people skills”

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Posted 1 month ago

Hi Peter, thank you so much for your kind words about Carlos! We're thrilled to hear that you found his technical knowledge and expertise so valuable. It's wonderful to know that you gained so much from your time with him. We truly appreciate your loyalty and are committed to providing top-notch service. Thanks again for your feedback and support!

Posted 1 month ago

“Carlos was awesome, professional, friendly, funny and he exlained things in a way that I could understand. I am now a firm Geeks on Wheels fan because of Carlos. Thanks so much for a great experience.”

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Posted 1 month ago

Hi Jannett, thank you so much for your 5-star review! We're thrilled to hear that our technician Carlos made such a positive impact with his professionalism, communication and friendly demeanour. Our technicians truly represent Geeks on Wheels, so it's wonderful to know that Carlos exemplifies the qualities we value! Thanks again for you kind words.

Posted 1 month ago

“I am happy the way Tom did work for us and the advis he gave us. I will keep in thouch for a new computer and hard disk for my husbands computer as soon as I get the info. Kind regards, Yvonne”

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Posted 1 month ago

Hi Roland and Yvonne, thank you for your 5-star review and kind words about Tom! We're glad to hear you're satisfied with his work and advice. Feel free to reach out with any questions or if you need further assistance! Thanks again!

Posted 1 month ago

“Excellent, first rate service from Anthony. Very patient and helpful - knew what he was doing, and we would highly recommend him.”

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Posted 1 month ago

Hello! Thank you for your 5-star review. We're happy to hear that our technician Anthony was accommodating and provided a top quality service. We'll be sure to pass along your kind words to him. Thanks again!

Posted 1 month ago

“Dan Clearly explained what he thought was wrong then said about fixing it. He also gave us instructions if anything similar happened again. Very professional very knowledgeable with a delightful sense of humour.”

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Posted 1 month ago

Hi Jane! Thank you for your kind words and 5-star review! We're very happy to hear that your technician not only fixed your present tech issues, but also gave you some tips for managing similar problems in the future. Thanks again!

Posted 1 month ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews