Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,792 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,792 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Printer not working now and no one getting back to me.Costing me money”

Helpful Report

Posted 5 years ago

Hi Phil, sorry to hear you are still experiencing issues following the appointment. We understand that our Geek Hotline have been in contact and resolved your issue.

Posted 5 years ago

“When I called to book the appointment I advised we would need testing equipment. The chap who arrived didn’t have any, used my laptop to test connections, then advised it was likely the wiring was no good and I should forget the household connection and go for a plug in mesh blanket device - that I would need 3. $299 for first one, $199 for second, and $99 for third. I ended up spending 4 hours checking each port in the house myself and getting it worked out. It now runs smoothly. I am annoyed that this joker thought he could just walk in and sell me a system I don’t need, didn’t come prepared and didn’t actually solve anything. I won’t be using this service again.”

Helpful Report

Posted 5 years ago

Hi Jessica, Thanks for letting us know about this. We are sorry for your experience and thank you so much for bringing this to our attention. Our number one priority is our customers satisfaction and we certainly appear to have dropped the ball here. We are very keen to discuss this with you further to better understand your experience. Please call 0800 424 335 and ask to speak to Logan (Customer Experience)

Posted 5 years ago

“after installing new modan rang help line 2 times on Friday and again 3 times on Saturday no reply not happy”

Helpful Report

Posted 5 years ago

Hi, I am very sorry to hear this, we were closed quite a bit over the Christmas period and have since identified an issue with not being able to leave a message. Thanks for bringing this to our attention. Please call us again, we are back from our break and would love the opportunity to resolve this for you.

Posted 5 years ago

“Communication not good”

Helpful Report

Posted 5 years ago

Hi Adrian, can you please call us on 0800 424 335 to discuss this further.

Posted 5 years ago

“I have not been satisfied with Harry. When he first came he pressured me to purchase the computer despite me saying that I wished to discuss the purchase with my husband first. Harry's communication has been very poor. He has not given me very clear timeframes about the waiting times for the computer and also he did not tell me clearly when he rang last week that he would only be coming to pick up my computer to take back to the office to transfer my data over to the new computer. I have not been given very clear indications of the costs involved with the purchase of the new computer. Harry has also been very vague about the trade in of the old computer. He indicated that it would be about $200 to $250 but as he was walking out the door yesterday he said that it could only be $50 if there was a problem with the old computer. Due to this vagueness I will not be accepting less than $250 for a trade in! He also tried to pressure me into purchasing a monitor with once again a vague indication of the costs involved. I felt that he was more interested in me spending more money than giving me full and thorough information about what was involved. Overall I will not be recommending Geeks on Wheels due to all the miscommunication and lack of communication. I would expect a full disclosure of costs involved prior to signing any forms.”

Helpful Report

Posted 5 years ago

“The Problem has come back again.”

Helpful Report

Posted 5 years ago

Hi Janine, sorry to hear that your issue has returned. Could you please call us on 0800 424 335.

Posted 5 years ago

“Technician took a very cursory look and pressured me into buying a new computer. Luckily I was able to change my mind but left out of pocket by $380. I'll spread the word.”

Helpful Report

Posted 5 years ago

“Very disappointed in the whole experience, especially in the technician's verbal communication. I still haven't had a reply to an email and verbal requests for the return of a small overnight bag and lead that were lent at the technician's request for transporting the old laptop to the workshop. Appointments were changed.”

Helpful Report

Posted 5 years ago

Hi, apologies for the lack of communication. We will get the technician to call you and arrange the return of your laptop bag & lead.

Posted 5 years ago

“John came as the problem I had was not resolved completely on his previous visit (connecting various hardware to an external speaker by bluetooth). He was able on a return visit to identify the problem which he said was a hardware issue and therefore I would have to pay. I did pay but remain unhappy with your service especially as, being a non technical person, the problem was not obvious to me and I had done all the things he told me to do. Also he was already in the street and it took about 10 minutes to identify and fix the problem. As a result I will not be using your services again after being a customer for many years, nor will I recommend you to others as I have done in the past. I would have thought that customer satisfaction would be more important to you than a few dollars.”

Helpful Report

Posted 5 years ago

“GoW had my laptop for over a month but couldn’t get the part - technician kept saying it was ‘due next week’ every time I called. in the end when i got angry he finally admitted he didn’t have a delivery date for the part and couldn’t say when it would be fixed. in the end i got no repair and effectively had to pay for them to take my laptop apart and put it back together (and back it up). Grrr! Not happy”

Helpful Report

Posted 5 years ago

“On Friday October 18 a visiting Geek promised me an offer for the repair of a cracked screen on a MacBook Air. My insurance company is waiting for this information. I have reminded you twice but not yet (201910231130) got your quote.”

Helpful Report

Posted 5 years ago

Hi Perr, we have sent a message to your technician to get your quote sent ASAP. Sorry for the inconvenience.

Posted 5 years ago

“LINKED ANDROID WONT WOOR”

Helpful Report

Posted 5 years ago

Hi Richard, can you please call our Call Centre on 0800 424 335 to discuss this issue.

Posted 5 years ago

“I am sensationally upset. I made quite clear on the initial engagement that we had a locked Apple Id, after talking to Apple support about this, I rang Geeks for a second time to again confirm that we were dealing with a locked Apple Id. Before Mannie's visit my daughter had a working iPhone, Mannie did an iTunes factory reset of the iPhone which is now no longer working, BECAUSE, GUESS WHAT, it has a locked Apple Id. After having to pay GoW $253 to render a working iPhone useless, I now have to buy my daughter a new iPhone because Apple won't unlock the Apple Id for all the reasons explained to GoW TWICE! before and to Mannie during the visit. If you think I am upset, you should give my wife a call.”

Helpful Report

Posted 5 years ago

Hi Marcel, really sorry to hear this and very keen to resolve this for you in whatever way we can. I understand our General Manager is in touch with you so hopefully a resolution can be found soon.

Posted 5 years ago

“My computer was never looked at and my requirements have not been meet in any way. So far I have not been offered anything that looks like customer service.”

Helpful Report

Posted 5 years ago

Hi Martha, sorry to hear that we were not able to meet your requirements. I understand that someone has been in contact with yourself and discussed this.

Posted 5 years ago

“Problem not fixed. Tech didn't know anything about my issue even though I had explained it in depth to the person I booked the appointment with. Now it's worse! Would like Kodie Murray to contact me after 3.30pm to discuss and hopefully sort this!”

Helpful Report

Posted 5 years ago

Hi Lynda, sorry to hear that you are still experiencing these issues. We will get Kodie to contact you and discuss this more in depth.

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 6,792 reviews