Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,553 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,553 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first class service”

Helpful Report

Posted 3 years ago

Thanks Colin!

Posted 3 years ago

“Very happy and satisfied with what I have been able to learn from Mike today.”

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Posted 3 years ago

Thanks Gayl! Mike will be pleased!

Posted 3 years ago

“Great service!”

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Posted 3 years ago

Thanks Wilma!

Posted 3 years ago

“368309 Callum B sorted out the problems I had with Wifi throughout my home as well as sorting out the Nests set up to help with this problem, as well as setting up my Sonos. Thank you for sending Callum to my home as he explained whatever he set up and or changed. He is an asset to your firm.”

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Posted 3 years ago

It’s great to hear you rate our service so highly. Callum will be delighted with your feedback! We agree that he's an asset to Geeks On Wheels! We look forward to the next time we can help you with your technology.

Posted 3 years ago

“I had always used Geeks on Wheels, but my last visit by a technician several years ago was an experience that put me off using them again. But when I moved from Wellington to Papamoa and my old computer died, my brother organised a new computer for me as well as a visit from Geeks on Wheels. The lovely Mike P arrived, and my faith in Geeks on Wheels has been fully restored!! What an absolutely lovely guy who never once belittled me because I am not computer literate. Far from it. Highly highly recommend Mike P from Geeks on Wheels. Thanks so much Mike P.”

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Posted 3 years ago

Hi Margaret! Thanks for giving us another shot after your previous poor experience. We work really hard to offer the BEST customer experience so thank you! Mike will be thrilled to hear your kind words and that he was able to provide you with such a good experience!

Posted 3 years ago

“Very prompt response to my request. Mike was very helpful and pleasant.”

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Posted 3 years ago

Hi Joyanne. Thank you. Satisfied customers mean so much to us. Mike will be pleased you were satisfied with his appointment!

Posted 3 years ago

“Excellent service and pleasant company. Exactly what was required”

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Posted 3 years ago

Thanks Ronda! We are really grateful for your feedback.

Posted 3 years ago

“Very friendly, knowledgeable and personable. A fantastic job done in half the time I thought it would take. Solved all my problems. Thank you.”

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Posted 3 years ago

Thanks Grant! Great to hear the appointment went well! Your positive experience reaffirms our focus on customer satisfaction. Thanks for taking the time to review our services.

Posted 3 years ago

“Really disappointed in the service provided. A geek has come and looked at my laptop as it keeps restarting with a blue screen error. I was later advised the issue is fixed and I paid him on the same day. The issue was never resolved and after multiple attempts to contact, I was able to get through to Callum after almost 2 weeks. He advised later via email that the problem can be with the RAM and sent me the steps to run a test to confirm if the problem with the RAM or not. I have run the test myself and emailed him to advise the results came as negative so the problem might not be with the RAM and requested to let me know the next steps as soon as possible as it’s already been more than a week. I did not have any response from Callum. I called the 0800 number and later Callum asked to take the laptop offsite to get fixed. After 2 weeks my laptop was taken away, he returned it after I followed and I had to pay again for the services. The laptop is still not fixed after I paid almost $500 to Geeks on Wheels. Tried contacting Cullum to say the laptop is still not working but had no response. Really disappointed with the service and I prefer to try some other company to fix my laptop rather than relying on these geeks again.”

Helpful Report

Posted 3 years ago

Hi Rashmi. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. It appears that we have tried to contact you to arrange a follow-up appointment to fix this. If you would like to further discuss your experience, please call us as soon as you can on 0800 424 335 and ask to speak to Kevin.

Posted 3 years ago

“Very helpful technician who explained everything that I needed and advised me to send a copy of the notes to ANZ”

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Posted 3 years ago

Thanks for the review Sue! Great to hear we got everything sorted!

Posted 3 years ago

“Really helpful and knowledgeable. Patient as I was trying to load outlook email on a tablet and just slowly walked me through the process. I have used these guys on numerous occasions both on-line chat and also call outs and at all times they have been courteous and really helpful.”

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Posted 3 years ago

Hi Stephanie. It’s great to hear you rate our service so highly. We're glad we could help you through our Geek online chat service as well as the On-site visit. Thanks heaps for taking the time to leave this awesome review.

Posted 3 years ago

“My first experience today of Geeks on Wheels was that they are professional, informative and helpful.”

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Posted 3 years ago

Thank you for using our services! We’re thrilled to get such positive feedback. We look forward to the next time we can help you with your technology.

Posted 3 years ago

“Harry was great! On time, professional and friendly. Thank u”

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Posted 3 years ago

We’ve passed this feedback onto Harry as it’s important he gets recognition for a job well done. Thank you for the feedback!

Posted 3 years ago

“Thank you for the service work carried out on my computer. it was carried out quickly and on time. Thank you.”

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Posted 3 years ago

We work really hard to offer the BEST customer experience so thank you for your feedback!

Posted 3 years ago

“Hi, We had Weonsuk for an hour & he was absolutely excellent. Fixed our problems no hassle. Explained everything very clearly & it was a pleasure to deal with him. Will certainly get him back if need be. Strongly recommended. Malcolm & Anne”

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Posted 3 years ago

Hi Malcolm and Anne. We’re really pleased you had such a great experience. It’s awesome to be able to help. Our technicians really value positive feedback and Weonsuk is no exception, we'll let him know. Next time you or anyone you know needs tech help we would be pleased to help. Thank you!

Posted 3 years ago

“Excellent service and great advice”

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Posted 3 years ago

Thanks, Richard. We try our best!

Posted 3 years ago

“The help I got from Fred was amazing! I have never had tech help this good! He not only located and fixed the main issue but also quickly dealt with a raft of other things that needed attending to that I asked about. Am very grateful. He was punctual, professional, focused and responsive. Very impressive.”

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Posted 3 years ago

Hi Jacquie. It’s incredibly satisfying to get such great feedback! We work really hard to offer the BEST customer experience so thank you for your feedback. Awesome that we were able to help with all your issues. Fred will be delighted with your feedback. Thanks again!

Posted 3 years ago

“Excellent service all problems were addressed and fixed. I am very grateful”

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Posted 3 years ago

Hi Robin. We really appreciate feedback from our customers about their experience. Thank you!

Posted 3 years ago

“Thank you Weonsuk, Not just a computer Geek, a lovely friendly guy. Merry Christmas to you all. Cheers Barbara”

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Posted 3 years ago

Thank you for the great feedback Barbara. Weonsuk will be pleased to hear your kind words. Hope you enjoyed your Christmas!

Posted 3 years ago

“Excellent service from SamR in Chch. He helped us with 2 computers... We offered him a glass of water during his time here as it was a very hot day. He took his mask off to drink (he had 2) and one of them was left here by mistake. He can pick it up from the letterbox at 1 Postbridge Lane- I will leave it there if he has time to pick it up.”

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Posted 3 years ago

Hi Denise. Thank you for your feedback. Great to hear that Sam was able to help with both computers. We have let him know about his face mask. Thanks again!

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,553 reviews