Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,550 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,550 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not have known where to start if I had to go shopping to buy a new computer. It was wonderful to have Geeks on Wheels do the purchase for me and set up the computer in my home. I am very happy with the purchase and it's great to know I just need to phone and I will get the help I need. Very good service, no wasted time, good communication. Thank you.”

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Posted 2 years ago

“Martyn was brilliant. A real asset to your company.”

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Posted 2 years ago

“A really good guy. He did all we asked and did other stuff we didnt know we needed. Including updating virus protection. When I need assistance in the future, I'll certainly ask for Vaughan.”

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Posted 2 years ago

“Easy, friendly and they keep it simple”

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Posted 2 years ago

“James was excellent to deal with and he sorted out my IT issues as quickly as he could and nothing was a problem. I was so impressed (and thankful that my technology was functioning) that I signed up immediately to the remote assistance programme offered by the company. Thanks heaps again James for sorting my tech out and setting up my printer. Otherwise it would have stayed in the box!”

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Posted 2 years ago

“Once again, fabulous service and extra helpful advice. Highly recommend these guys!! Thanks Josh!”

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Posted 2 years ago

“Heath was punctual, courteous and well informed in dealing with my enquiry.”

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Posted 2 years ago

“Josh arrived early, carried out new malware installation and a general check on the PC. He was very efficient and personable.”

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Posted 2 years ago

“Excellent service and fast attention”

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Posted 2 years ago

“Great service by a very obliging and friendly young man.”

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Posted 2 years ago

“The technician Paikea was on time, polite and knew what he was about. All questions answered and issues resolved. Expensive but if one doesn't have IT savvy friends/rellies an hour visit is worth the $$$$.”

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Posted 2 years ago

“Very pleased with thorough and efficient service received”

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Posted 2 years ago

“I was charged the hourly rate when all the technician did was to tell me that he had to take it back to his office for further diagnosis which takes a week for them to give me an answer or for me to take it back to the store where I purchased the PC parts. I had to pay around 140 NZD for this which I find unreasonable. No offense to the technician or the company but I feel I was robbed.”

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Posted 2 years ago

Hi there. We really appreciate feedback from our customers about their experience. Our first priority is our customers' satisfaction, and we are keen to better understand the areas we may not have delighted you here. Unfortunately, we do have a minimum charge of 1 hour which applies to all our bookings. However, if you would like to discuss if this was a fair charge then please feel free to contact us on 0800 424 335 and ask to talk to Andy and I would be happy to see if we can come to a fair solution.

Posted 2 years ago

“I do not feel I should have to pay this invoice. I purchased a completely new system from Geeks which they installed. There has been an intermittent problem with WORD Not Responding when I go to print. It works fine for a couple of weeks then suddenly starts malfunctioning. When I go to click print I get the Not Responding message and it takes minutes for it to load the document if that is what it is doing. I then click print when the box turns blue and again, it takes minutes to transfer that information to the printer. It only happens on my desktop. WORD has also had other minor issues that are not normal. Your staff have had 3 - 4 goes at fixing this problem. It may function perfectly for 2 - 4 weeks after their visit then it suddenly re-occurs. I am not in a habit of wasting my time or your time, but the inference being made is, our staff cannot find a problem with the computer we installed and therefore I either must be imagining the problem or it does not exist. I like to think that I have been a good customer of Geeks over many years and generally I sing your praises and have recommended you to a number of people. I also appreciate you are doing your best to detect and solve my problem with WORD. However, look at it from my perspective, 'the customer'. I purchased a brand new desktop system (and laptop) from you and paid for its installation to completely upgrade the system, which was not coursing me problems I might add. This malfunction is within the warranty period and you have a very unhappy customer. I do not feel I should be invoiced just because you could not detect the problem. My suggestion at this point is I monitor the situation over the next 6 weeks, and if it happens again, that you replace the whole system with a new one and new downloads of all the required software. I value my relationship with Geeks and hope you can see it from my point of view. Regards John Oliver”

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Posted 2 years ago

Hi John. We really appreciate feedback from our customers about their experience. I have had a look into your situation and have waived your current invoice as your issue is to be resolved under warranty. If the issue reoccurs please contact me (Andy) directly and I will assist with getting the issue resolved.

Posted 2 years ago

“Friendly, knowledgeable and efficient tech. Solved problem efficiently!”

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Posted 2 years ago

“Once again, thank you Geeks for providing a technician (Justin) who arrived exactly on time and who serviced my computer by cleaning it of unwanted tracking cookies and junk files plus updating firmware, and most importantly to me, locating and downloading a missing cursor which had disappeared without permission.”

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Posted 2 years ago

“ross explained all things very well thanks .”

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Posted 2 years ago

“from initial phone call to work completed all very efficiently carried out”

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Posted 2 years ago

“Sam was good but the results are poor. Some issue was fixed but same problem when printing your invoice.”

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Posted 2 years ago

Hi there Roger, so sorry to hear you had this experience. We value good service, so we want to make it right! A manager will attempt to contact you and help resolve this.

Posted 2 years ago

“Lafi is great - sorts out issues quickly, and he is knowledgeable and personable.”

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Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,550 reviews