Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,586 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,586 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JP is very professional”

Helpful Report

Posted 3 years ago

Hi, thank you for feedback for JP!

Posted 3 years ago

“Geek on Wheels have provided us with great service for a few years now. We have recently had 2 visits from Kevin, firstly to retrieve some files that were lost and then to transfer all the information from my old Mac onto my new Macbook Pro. He was prompt, polite, patient and extremely helpful. Thanks for the excellent service Kevin.”

Helpful Report

Posted 3 years ago

Hi there Ingrid. Thank you for the wonderful feedback for Kevin, customer satisfaction is a high priority for him and us so it pleases us to hear of your great experience. Will be sure to pass on the kind words to him as well. Really appreciate the feedback and hope all goes well. Let us know if there is anything else we can do to help.

Posted 3 years ago

“Second time I have used this company and they don’t disappoint. Reuben was on time and a pleasure to deal with. Attended to all our issues and very happy.”

Helpful Report

Posted 3 years ago

Hi, thank you very much for leaving a wonderful review for Reuben. We're glad to hear that it was just as good as the first time around! Greatly appreciate the time taken to leave us your feedback.

Posted 3 years ago

“Reuben was just lovely and updated my new computer from the old.”

Helpful Report

Posted 3 years ago

Thank you Jackie :). That is wonderful to hear!

Posted 3 years ago

“Excellent service, pleasant & very helpful & I am very confident that all is now in order with our devices. Thank you.”

Helpful Report

Posted 3 years ago

Hi there Garth - you are most welcome! It is our pleasure and it's awesome to hear that all went well. Peace of mind is a top priority for us. Let us know if there is anything else we can help with.

Posted 3 years ago

“Brilliant, really good expertise, very pleasant people. Peter S and Andrew were amazing. Wouldn’t go anywhere else”

Helpful Report

Posted 3 years ago

Thank you Trevor! Glad to hear that both gents looked after you well. In the future, you are more than welcome to request for either of them when you need any tech assistance!

Posted 3 years ago

“Glen was extremely helpful in getting our computer working to the best of its ability. I was impressed that he and Rohan had discussed whatRohan had worked on earlier in the week at our other site. Geeks are always good and leave me feeling confident that all is well. Thank you.”

Helpful Report

Posted 3 years ago

Hi Tisha, thank you for the awesome review and feedback! Glad to hear the hand over went smooth as and was efficient. We greatly appreciate the time taken to let us know and we look forward to helping you and the other sites out in the future!

Posted 3 years ago

“I booked an appointment to have my laptop's SSD upgraded, and it was done promptly without any issues! Very satisfied with Geeks on Wheels, would definitely go to them again for any computer-related issues.”

Helpful Report

Posted 3 years ago

Hello there, thank you for the excellent feedback! Your laptop must feel like a brand new machine after that upgrade (it is definitely one we highly recommend for any device without it). We look forward to being of assistance next time!

Posted 3 years ago

“I've always used Geeks, and found them efficient and able to communicate well I.e. explain a process, a fault a solution in terms that a not so completely literate user of technology can understand. After he had left today, I found your Geek had left a note of Steps for .e to follow up. Thanks! He arrived on time, was thorough, and friendly.”

Helpful Report

Posted 3 years ago

Hi Richard, thank you very much for the 5 Star review! We are glad to hear that the quality of service has not changed over the years, if anything we are always improving. We look forward to helping you next time when the need arises, of which you are more than welcome to request for the same tech you had.

Posted 3 years ago

“Excellent Service all round.”

Helpful Report

Posted 3 years ago

Thank you very much!

Posted 3 years ago

“When I called your service 4 days ago in the early morning I was anxious with concerns about computer security. Customer service were prompt in confirming an appointment with Glen W. I found him to be highly skilled, affable, and a patiently good listener to my problems and concerns while he solved one issue after another, both recent and old. He was also a good teacher as his explanations helped me have a better understanding of these issues. I was extremely happy he resolved all 10 of my concerns that were important to me ,but also gave me much needed peace of mind. He earns more than 5 stars !”

Helpful Report

Posted 3 years ago

Hi Carolyn, first off, WOW! Thank you for this glowing review of both the Call Center and Glen - that is absolutely awesome. We are thrilled to hear that we were able to put your mind at ease and take away all the troubles and stress that technology can bring. It goes without saying but we will definitely pass this on to him and let him know of a job very well done! Greatly appreciate the time taken to leave us this review, please feel free to ask for him again if and when you need us in the future.

Posted 3 years ago

“I was very happy with the service I received from Michael, he was very friendly, helpful and explained everything clearly”

Helpful Report

Posted 3 years ago

Hi Maree - thank you so much for letting us know about your excellent experience with Michael! That is music to our hears and we greatly appreciate it.

Posted 3 years ago

“Not so good, had to explain what the problem was a couple of times. failed to change switch as he doesn't do wiring, and now the scanner fails to send. So nothing was done that I wanted, good news is. Andy gave me a refund.”

Helpful Report

Posted 3 years ago

Hi David. I'm sorry to hear that your appointment didn't go as expected. Although we do assist with networking issues we, unfortunately, do not do internal wiring. I have waived your call out as it appears that in this case, it appears we came out to achieve a task we do not do. Thank you for taking the time to leave a review and let us come to a suitable resolution!

Posted 3 years ago

“Terrence was very friendly and helpful. He went above and beyond and has excellent customer service.”

Helpful Report

Posted 3 years ago

Hi Jaqui, thank you for taking the time to leave a review for Terrence! It's great to hear he was able to provide the excellent customer service experience we are well known for! We look forward to being able to help you in the future!

Posted 3 years ago

“Fast, efficient ,professional friendly service.”

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Posted 3 years ago

Thanks for the review!

Posted 3 years ago

“Geeks on Wheels were very good to deal with, they figured out the source of the issue with my computer very quickly and fixed a few other problems that I had been ignoring at the same time!”

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Posted 3 years ago

Great to hear! It’s awesome to be able to help. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 3 years ago

“I was very happy to have a return visit from Lee S, which sorted a recurring issue. I have had no luck with the 0800 number, so eventually resorted to the Wellington number, which led to quick resolution.”

Helpful Report

Posted 3 years ago

Thanks for the review Gay! Apologies for the issues with the 0800 number! Glad to hear everything got sorted in the end!

Posted 3 years ago

“Kevin arrived on time and he was extremely helpful. I was very happy with his work and the advice he provided.”

Helpful Report

Posted 3 years ago

Thanks Jenny! Your positive experience reaffirms our focus on customer satisfaction. We will pass your feedback onto Kevin, he will be pleased to hear you had such a good experience!

Posted 3 years ago

“Speedy service but took 2 goes to fix erratic fault”

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Posted 3 years ago

Thanks for the review Hugh, it's a shame the repair took 2 attempts but we're glad we got to the bottom of it eventually!

Posted 3 years ago

“Quick response with a text reminder to give you the chance to change the appointment etc, this is good! Donovan was great too, very polite and explained what and why he did what he did, kept it simple too. Great job team.”

Helpful Report

Posted 3 years ago

Thanks for the review! We work really hard to offer the best customer experience so thank you for your feedback. Donavan will be thrilled to hear your kind words. Thanks!

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,586 reviews