Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,543 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,543 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome service, with a kind and patient service provider. Thanks for getting my e-mail system sorted!”

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Posted 1 year ago

Hi Liz! We're happy to hear that you find our service awesome! Patience is important with technology, so our technicians need to be able to exercise good patience, and we're happy to hear that yours was able too! Enjoy having your emails back up and running! Thank you for the review.

Posted 1 year ago

“This is the 3rd or 4th time I have used Geeks and each time I have been impressed. Justin was no different, brilliant, put things into language an old guy can understand. Might be time to renew my old computer. 🤔”

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Posted 1 year ago

Hi Hamish! We're thrilled to hear of your continued use of our service! We always want to offer a great service no matter which technician you get, and it's great that Justin has continued this theme for you! If you do end up replacing your old computer, feel free to give us a call for options, or to help get your data transferred over!

Posted 1 year ago

“Good communication on when arriving. KieranG very friendly and professional. Health and Safety check completed and 1TB HD prvided and set up. Cleaned up PC and answered all questions while sorting out a sync issue. E Kieran even undertook to do some research into an issue related to the Deco TP Link system I got from GoW two years ago. If he sorts that out 5 stars going his way.”

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Posted 1 year ago

Hi Steve! We are so happy to hear that Kieran did a great job getting you set up with a new backup drive and checked over your devices through a health and safety check! Being thorough is important to us and so it's great to hear that Kieran went out to do further research! Thank you for the review!

Posted 1 year ago

“I have used Geeks on Wheels before & without any hesitation I called on them again. I have found them very prompt & their expertise excellent & very knowledgable.”

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Posted 1 year ago

Hi Bruce! We are thrilled to hear of your continued use with us. We always want to choose the best technicians for the job so that our customers get the best possible experience with expert knowledge and skills! Your review reaffirms our strategy and we're happy to hear it's working! Thank you for the review

Posted 1 year ago

“Great service from Keiran. Satisfied with result.”

Helpful Report

Posted 1 year ago

Hi Keith! It's great to hear Kieran gave you a satisfying result! We will share this with him so he gets the recognition he deserves!

Posted 1 year ago

“Geeks on Wheels technition Alex J very good in dealing with the Enquiries.”

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Posted 1 year ago

Hi Cyril! We're proud to hear that Alex was a great asset to you and your inquiries! We will let her know that you appreciated her visit! Thank you for the review.

Posted 1 year ago

“Geek Technician Ross brought me up to speed with my Mac computer. Over two hours he patiently explained some of the latest features to my Mac and reunited me with some that I’d forgotten. I have called on the Geeks for 10 yrs+ and will continue to do so.”

Helpful Report

Posted 1 year ago

Hi there! We love hearing from our customers about their recent experiences! We're happy to hear that Ross was able to give you good explanations over the 2 hours whilst being patient throughout it all! Thank you for your continued support of Geeks on Wheels and we hope to continue giving you tech support!

Posted 1 year ago

“Anothony completed a virus check on my laptop, saying that it was healthy. He highlighted that the broadband speed was slow and that I should have broadband fibre put in to speed up broadband speed. Unfortunately, he was unable to resolve that I am unable to receive emails and weather updates on my Samsung tablet due to lack of location infomation.”

Helpful Report

Posted 1 year ago

Hi Garth! Thank you for sharing your experiences during our recent visit! We always aim to try and fix every issue, and we're sorry to hear we weren't able to get everything sorted! If you want us to try to get the emails and weather updates going please give us a call on 0800424335. But we are happy to hear that Anthony was able to get the virus check done and gave you recommendations on your broadband! Thank you again for the review!

Posted 1 year ago

“Took charge after initial discussions and gave me top quality service that leaves me confident”

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Posted 1 year ago

Hi Te Paea! We are so happy to hear that you found our service top quality! We always want to be leaving our customers feeling confident and comfortable with their tech! Thank you for the review!

Posted 1 year ago

“Excellent service all round, both on phone and subsequent home visit.”

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Posted 1 year ago

Hi Adrian! Being good over the phone and in person is super important to us, and so we are thrilled to hear you find it excellent! Thank you for the review!

Posted 1 year ago

“Very good. Punctual. Phone call to say arrival time and then a follow up text”

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Posted 1 year ago

Hi there! We're thrilled to hear you enjoyed our visit! We've recently restructured how we do our bookings to make bookings more punctual and accurate, so hearing you notice this tells us we did the right thing! Thank you for the review.

Posted 1 year ago

“Turned up on time and completed the job as required. Would have given 5 stars but there was confusion about the quoted price. Suggested the technician feedback this to the booking clerk in their call centre.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for sharing your experience with us! We're happy to hear that we got the job sorted and turned up at the time requested! We're sorry we weren't able to hit that 5-star rating through the confusion about price and we will be sure to talk to the call centre to make sure next time it's a 5-star!

Posted 1 year ago

“Josh is THE BEST. He always comes to our rescue with a happy bounce in his step and a total can do attitude. -my IT hero.”

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Posted 1 year ago

Hi Viv! We totally agree! Josh is an absolutely fantastic technician and a great geek to have on the team. We are so happy to hear that you appreciate his can-do attitude and the positivity he brings along with him. We will tell him that you appreciate him and find him your IT Hero! Thank you for the review!

Posted 1 year ago

“Please change the name to Pauline pringle-Thomas I pay.”

Helpful Report

Posted 1 year ago

Hi Pauline! That has now been updated on your user profile! Thank you for the 5-stars!

Posted 1 year ago

“Excellent Service”

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Posted 1 year ago

Hi Marilyn! Thank you for the 5-star review!

Posted 1 year ago

“Thanks James. Took a while to find a compatible appointment but worth the wait and now I have a new laptop all working well - and thanks for coming to fix the lost files. Appreciated.”

Helpful Report

Posted 1 year ago

Hi Suzanne! We are so happy to hear that you are up and running with a new laptop, and managed to get you your lost files back too! We always want to make sure our customers get the best service and it certainly sounds like James offered that. We will be sure to send your thanks his way! Thank you for the review.

Posted 1 year ago

“Jesse was great and most sincere in his attitude and work, was very pleased with the job he did. thanks John.”

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Posted 1 year ago

Hi John! We are so pleased to hear that you enjoyed Jesse's work and attitude. We're so proud to have him on the team and it certainly sounds like he is a great fit! Thank you for the review.

Posted 1 year ago

“prompt, efficient service and good explanation as to why and what he was doing to fix the problems”

Helpful Report

Posted 1 year ago

Hi Fenn! We are so happy to hear such kind feedback about our service! We work hard to ensure we give prompt, efficient service so that our customers get the best service we can offer! Thank you for the review.

Posted 1 year ago

“Had computer issue on day 1, called Geeks, no response (understood that closer to the end of the day), called them again in day 2, wait for few hours then had a guy (Lafi) called back. Was very frustrated that without my laptop for overnight, was thinking is it worth to pay annual fee as my husband and I are hardly to call Geeks (but each time our computer issue was a seriously problem). It has changed my mind about stop the membership when Lafi called, he is very very patient, extremally rich knowledge on computer, provided professional service, he fixed all my laptop problems within a very short time, on top of it, he even helped me to clean up my laptop, removed any unnecessary things, I very appreciate with his help. We have decided to continuous the membership with Geeks on Wheels because of Lafi, Geeks should be proud of what Lafi has provided to customers, well done Geeks on Wheels and Lafi. Cheers”

Helpful Report

Posted 1 year ago

Thank you so much for your five star rating of Geeks on Wheels, Joanne! We are so pleased to know that you had a positive experience with us, especially given the difficulty of having to wait a few hours until you had someone to help resolve your computer issue. We are proud to have a technician like Lafi, with his impressive knowledge and professional service, to help our customers. We are grateful that you have decided to continue your membership with us and are honored to have earned your trust. Thanks again for your kind words!

Posted 1 year ago

“After initial complications with sync issues, Geeks did come and remedy the problem they did not charge for this which was very much appreciated.”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback. We really appreciate you taking the time to let us know about your experience. We want to make sure your experiences with Geeks on Wheels continue to be positive, and your feedback is invaluable. Please contact us on 0800 424 335 and ask for Paul to discuss this further

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,543 reviews