Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,459 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,459 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kyle was excellent”

Helpful Report

Posted 1 year ago

Thank you, Keith! Kyle will be thrilled to hear this!

Posted 1 year ago

“Good work. I don't know what plugs to take out”

Helpful Report

Posted 1 year ago

Hi Annamaria. We are really grateful for your feedback. We’re here to help in any way we can, and if you need further help figuring out your plugs give us a call!

Posted 1 year ago

“Harry was excellent! Friendly, professional, great communicator - helped solve the problem and also helped clean up a few small queries for us. Highly recommended.”

Helpful Report

Posted 1 year ago

Hi Beth. It’s great to hear you rate our service so highly. We are thrilled you loved your experience. We’ve passed this feedback on to Harry as it’s important he gets recognition for a job well done.

Posted 1 year ago

“I'm sincerely grateful that Ross could come back at such short notice when we noticed we had forgotten to ensure that our smart TV/streaming was updated to the new wifi. We were, as usual, a bit lost. Great to get it sorted so quickly, Ross is a pleasure to deal with”

Helpful Report

Posted 1 year ago

Hi Anuschka. We’re really pleased you had such a great experience. Thrilled customers make our day! Ross prides himself on giving our customers a great experience. We’re looking forward to the next time we can help you!

Posted 1 year ago

“Excellent computer Engineers.Did a marvellous check on my iPads &iphone. I feel more confident now with my technological devises.They solved any queries I had.They certainly joined the great ranks of other qualified Engineers from the Geeks who I have used in the past. Thanks for great assistance,guys.”

Helpful Report

Posted 1 year ago

Hi Peter. It’s incredibly satisfying to get such great feedback. We pride ourselves on providing a great service, that empowers customers to feel confident in their technology! Thank you for such a great review!

Posted 1 year ago

“Hi, on 2nd September this year 2022 at the cost of $140 I renewed my Malwarebytes which was updated but now has been disconnected from my device, please advise how I can have it reinstated. Mike Wilson (mikewilson83@xtra.co.nz) 0274320333 Problem is now fixed. 30/11/22 . Thank you.”

Helpful Report

Posted 2 years ago

Hi Mike, sorry to hear that your Malwarebytes has been disconnected from your device. Someone will be in contact with you as soon as possible to get this reconnected and get your device security back up and running as soon as possible!

Posted 1 year ago

“.Whether dealing with Geeks by phone or having their technician come to the home to work on the problem, they are clear, polite and diligent in carrying out tasks.”

Helpful Report

Posted 2 years ago

Thank you so much for this review! Your positive experience reaffirms our focus on customer satisfaction. It's especially pleasing to hear we are clear, polite, and diligent! Thank you again!

Posted 1 year ago

“Good friendly service inspite of the problems”

Helpful Report

Posted 2 years ago

Hi Judith. Satisfied customers mean so much to us. We pride ourselves on providing a great friendly service. Thank you for the feedback!

Posted 1 year ago

“Harry was wonderful. Covered everything on my list and didn't roll his eyes once with my (for him) dumb questions. Am stoked.”

Helpful Report

Posted 2 years ago

Hi Diana! We really appreciate feedback from our customers about their experience. Harry will be delighted with your feedback, as he always aims to give customers a positive experience! We're stoked to hear this!!

Posted 1 year ago

“Excellent service - prompt, professional and helpful. Thank you. I have no hesitation in recommending Geeks on Wheels.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for the incredible feedback. We love to ensure our customers get the best service possible! We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“We lost our internet connection and arranged for Geeks on Wheels to come and fix the problem. Rein arrived, took one look at everything, restored the connection and made sure that Netflix and Youtube were working again, all in a very professional and friendly manner. Excellent service.”

Helpful Report

Posted 2 years ago

Hi Alan! Thanks for leaving us such a wonderful review. Awesome that we were able to help with your internet, and were able to ensure that all your apps were working again! Rein prides himself on giving our customers a great experience, and executing it in a professional and friendly manner. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“very expensive”

Helpful Report

Posted 2 years ago

Oh dear. That is so disappointing to hear! We are much more used to our customers feeling our service was good value for money. There is something we obviously need to put right here so we'd love to speak to you to better understand your experience. If you could contact us on 0800 424 335 and ask to speak to Reuben or Andy so we can discuss this further that would be great.

Posted 2 years ago

“Martin was thorough and got our internet back up and running. Great knowledge and easy-to-understand explanations.”

Helpful Report

Posted 2 years ago

Hi Lynne! Thank you for the feedback! Martyn will be stoked to hear your kind words! He values any feedback he gets. Next time you or anyone you know needs tech help we would be pleased to help.

Posted 2 years ago

“Excellent customer relations”

Helpful Report

Posted 2 years ago

Hi Michael! We focus hard on giving excellent customer relations, so I'm thrilled to hear that our hard work is paying off! Thank you for this amazing feedback!

Posted 2 years ago

“Great service, punctual, respectful, did not waste time in doing what needed doing. Explained matters in easy to understand terms.”

Helpful Report

Posted 2 years ago

Thank you so much, Debbie! It’s incredibly satisfying to get such great feedback. Being easy to understand is certainly an important aspect of our service. We’re looking forward to the next time we can help you.

Posted 2 years ago

“Wonderful service, lovely, patient, knowledgeable geek. Solved all my problems and answered my queries with an easily understood explanation, expertise and efficiency. Fantastic, thank you.”

Helpful Report

Posted 2 years ago

Hi John! Thanks for leaving us such a wonderful review. We pride ourselves on providing excellent expert service and your positive experience reaffirms our focus on customer satisfaction. Thank you again.

Posted 2 years ago

“Prompt appointment. Technician was able to check and set up all connections as I required. Very satisfied with result.”

Helpful Report

Posted 2 years ago

Hi Bill. Satisfied customers mean so much to us. We work really hard to offer the BEST customer experience so thank you for your feedback.

Posted 2 years ago

“Fantastic, in the past we have had Nick handle our computer problems, but today we had Sam and he was really good, knowledgable, and able to sort everything we needed done. Huge thank you.”

Helpful Report

Posted 2 years ago

Hi Tina! We love to see continuously satisfied customers! Both Nick and Sam are great technicians and are very committed to help their customers get upskilled in the tech world! We’re looking forward to the next time we can help you.

Posted 2 years ago

“We found Ross very helpful and informative and kind to a couple of "oldies". We would recommend "Geeks on Wheels" to others. Thank you so much”

Helpful Report

Posted 2 years ago

Hi Bronwyn! We're really pleased you had such a great experience! Ross will be thrilled to hear your kind words! Thank you for the feedback!

Posted 2 years ago

“Had the most wonderful experience. We had martyn who worked over and above for us. Thank you so much. You are amazing”

Helpful Report

Posted 2 years ago

Hi Justin! Glad to hear Martyn was able to go above and beyond for you! We will ensure we pass this on to him; you're amazing too!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,459 reviews