Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,546 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tim was great. He explained what was going on, and what I need to do, plus a bit of background information which was helpful, he answered my questions and was punctual.”

Helpful Report

Posted 2 years ago

Hi Irene, we are really grateful for your feedback. We love to hear when our techs do well, and I will be sure to let Tim know! If you ever need further help with your tech troubles, feel free to give us a call!

Posted 2 years ago

“Chris was brilliant! He worked speedily to fix our problem and was easy to communicate with. Thank you for having a technician available on a Saturday.”

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Posted 2 years ago

Hi Dianne! We love to hear back from our customers! Chris is a great technician and he will love to hear this feedback!

Posted 2 years ago

“The work the technician does is always of a high standard with professional service. The interaction with keeping the customer informed of the technician's due arrival for appointment could do with being more helpful from Geeks on Wheels, instead of the customer having to contact Geeks on Wheels to find out.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for sharing your experience with us! We work hard to achieve that high standard you mentioned! If you ever need further help with your tech please give us a call.

Posted 2 years ago

“After a stressful time of a probable scam I am pleased to say that the Geeks on Wheels sorted it and I'm happy to recommend their service.”

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Posted 2 years ago

Hi Peter. Thank you for sharing your experience. We hate scammers as much as you do, and so it's great to hear we were able to help turn quite a stressful experience into hopefully some peace of mind!

Posted 2 years ago

“I was very happy with Weonsuk yesterday. He was extremely thorough and polite. He certainly is a master of his craft. He even restored my old printer here.”

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Posted 2 years ago

Hi Katharine. It’s incredibly satisfying to get such great feedback. Customer satisfaction is a big driver for Weonsuk, so he will be thrilled to hear that you loved his service! Thank you for the review!

Posted 2 years ago

“A great service who delivered me a friendly and competent techie exactly on time. I found Harry O to be willing to engage with my questions and issues immediately and he completed the job to my absolute satisfaction. I will not hesitate to engage Geeks on Wheels if and when necessary in the future, as my desktop PC is a valuable and necessary tool for both my professional and personal needs.”

Helpful Report

Posted 2 years ago

Hi Dianna! We are thrilled you loved your experience. We work really hard to offer the BEST customer experience and Harry is a star in that regard! We’re so pleased you rated his work so highly. We’ll let him know. Thank you for the review.

Posted 2 years ago

“Very thorough and friendly service”

Helpful Report

Posted 2 years ago

Hi Dianne! Thank you for sharing your experience! Being friendly is certainly an important aspect of our service, as well as being thorough. If you ever need help with any future tech troubles, feel free to give us a call!

Posted 2 years ago

“We were really very pleased with Kyle's relaxed friendly manner and knowledge we thought it was excellent value as we got some long troubling issues fixed with simple efficiency. Thank-you.”

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Posted 2 years ago

Hi Alice! We’re really pleased you had such a great experience with Kyle! He is a great technician and always looks for the best solution possible for his customers. And it's always satisfying getting those issues that seem to just be constantly troubling you sorted! Thank you for the review!

Posted 2 years ago

“We are very pleased with Martin's work....he went the extra distance to sort a problem we thought was a lost cause... Thanks Martin!”

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Posted 2 years ago

Hi Yvonne! We’re thrilled to get such positive feedback. Customer satisfaction is a big driver for us, and Martyn works hard to ensure that he achieves this, which includes going the extra distance! Thank you for sharing your experiences!

Posted 2 years ago

“Service incomplete. As a publishing company, we required a sound system of coordination between our devices. MPI Ltd is the name of our but used my name Bill Mc Arthur.”

Helpful Report

Posted 2 years ago

Hi Bill, we are sorry to hear you've had this experience. We always aim to offer a complete service and it sounds like something went wrong here. A manager will look into this further and get in contact with you. Thank you for the feedback

Posted 2 years ago

“Fantastic service from Harry. Much appreciated.”

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Posted 2 years ago

Hi Mike! It’s great to hear you rate our service so highly, especially from Harry! We will be sure to pass this feedback on to him as getting recognition for a job well done is important to us. Thank you for the review.

Posted 2 years ago

“Excellent service, quick and effective”

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Posted 2 years ago

Hi Stephen! Thank you for the feedback! We always aim to have a quick and effective service that everyone can rely on. If you ever need further help with your tech, we are happy to help!

Posted 2 years ago

“We found Ross very approachable and understanding to our requirements”

Helpful Report

Posted 2 years ago

Hi Adrienne! We love to hear feedback about our techs, and Ross will be delighted to hear this too! He's certainly very reliable and makes sure he's approachable to all his customers! Thank you for the review!

Posted 2 years ago

“I am impressed with the reliable service offered by Geeks on Wheels. The computer technicians are first class.”

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Posted 2 years ago

Hi Ruth! Feedback is so important for us to know how our customers feel! We always aim to be good reliable tech support for anybody who needs it. Thank you for the review!

Posted 2 years ago

“Awesome service provided by Vaughan. You rock! Gave us a personalised service and lots of good advice.”

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Posted 2 years ago

Hi! Thank you for your review! You rock too! Vaughan will be thrilled to hear this feedback.

Posted 2 years ago

“JustinA was professional, calm, patient, helpful and thorough. He walking us through the process so we knew what to do. Highly recommended.”

Helpful Report

Posted 2 years ago

Hi Meredith! Thank you for sharing your experience with Justin! He will love to hear all the qualities you shared with us! He is definitely a great tech who cares a lot! If you ever need further tech support, we are happy to help!

Posted 2 years ago

“I was very happy with the service. My questions were answered and the outcomes were achieved.”

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Posted 2 years ago

Hi Allyson! Thank you for sharing your experience! We always love hearing when our customers are happy! Ensuring that our customers are fully satisfied is an important aspect of our service! Thank you again for the review.

Posted 2 years ago

“Lafi was very polite and professional. In dealing with 2 people who are electronically challenged it was great that he explained things well and in no way did we feel " stupid". That has not been our prior experience with other people who can get impatient for those of us who struggle with the digital electronic world . Lafi had excellent customer service skills ( his response to my observation about previously" feeling stupid" when faced with people being impatient about my electronic illiteracy was along the lines of" he would be out of a job if everyone was skilled and familiar. A very apt reflection. He has written out notes on how to do things and allowed me to practice A delightful young man who is a credit to himself and your company”

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Posted 2 years ago

Hi Heather! What an in-depth review! Thank you so much! Lafi definitely ensures that his customers are fully aware of what is happening, but also that he does it in a way you can easily understand! We definitely understand technology can be stressful at the best of times, so if we can relieve that stress, it's a big plus for everyone involved! Thank you again for the great feedback, we will be sure Lafi gets acknowledged for this!

Posted 2 years ago

“Punctual, professional , empathetic, friendly,polite”

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Posted 2 years ago

Thank you so much! These are some great keywords we aim to achieve in our work.

Posted 2 years ago

“Hands down the best technical service I’ve ever had. The 0800 number was easy to deal with. The technician called first to confirm he was on his way and in less than an hour from my first call I had a technician at my house. I found Jared to be efficient and friendly. I can highly recommend.”

Helpful Report

Posted 2 years ago

Hi Fiona! We love hearing when we get it right, and it sounds like this is a great example of it! We try to make the process as easy as possible, and it definitely seems like you got those results, with the 0800 number and with Jared's work! We will be sure to share this feedback with the team, so everyone knows they are doing well!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,546 reviews