Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,586 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,586 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, both Hotline and Carl in person - excellent communication and smart solutions.”

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Posted 3 years ago

Thanks for taking the time to leave us a review Janice. We really appreciate it when our customers let us know we have provided the 5-star service we are so well known for! We look forward to being able to assist in future.

Posted 3 years ago

“Turned up right on time, followed all mask/cleaning/distance covid protocols etc, answered all my dumb questions and explained everything in a way that I actually understood! Also very friendly and a pleasure to deal with.”

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Posted 3 years ago

Thanks Tracy! We are taking the Covid guidelines very seriously as we know how important it is to keep our customers, our staff and the public as a whole safe! Great to hear that we were still able to give a 5-star quality service! Thanks for taking the time to leave a review! We look forward to seeing you again in the future.

Posted 3 years ago

“Wonderful service”

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Posted 3 years ago

Thanks!

Posted 3 years ago

“Donovan was courteous, stuck to covid rules, provided good advice and completed the job at hand except for an issue with double spacing that happens randomly as you can see. I have been referred to Apple to sort this issue out.”

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Posted 3 years ago

Thanks Pip. We are taking the Covid rules very seriously as we know how important it is to keep our clients, our staff and the public as a whole safe. It's great to hear despite the Covid restrictions, Donavan was able to provide you with 5-star quality service! Good luck with your continued support through Apple.

Posted 3 years ago

“A lot got done in one hour's service. Rohan is a very pleasant and helpful technician. The appointment had to be changed several times because of Covid-19. The coordinator was very easy to deal with.”

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Posted 3 years ago

Thanks for the 5-star review! Rohan will be pleased that you enjoyed the appointment with him. These lockdowns have been an interesting challenge to navigate for sure!

Posted 3 years ago

“Really good people to do business with they keep in contact via emails and text so you know what is going on.”

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Posted 3 years ago

Thanks Stephen, we do our best to keep our customers informed for their appointment

Posted 3 years ago

“I am absolutely thrilled with the service. Thank you Donavan”

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Posted 3 years ago

Thanks for the 5-star review Gwen. See you again!

Posted 3 years ago

“Paul did a fantastic job in sorting out my problem in a very friendly and understanding manner and also explained what he was doing as he went along. Thanks and kind regards. Anthony B Nuttall.”

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Posted 3 years ago

Thank you for the feedback Anthony! Paul will be very pleased to hear you rated his service so highly! We look forward to being able to help you in the future if need be!

Posted 3 years ago

“Computer still running out of space. TV is still losing connection quite often. RCA to HDMI cable didn't work. I had to get an analogue to digital converter for the VCR. I've been waiting long enough to get Rohan to come back to me. He didn't fix my problems the first time and has promised twice to get back to me and hasn't. Can you please assign someone else to solve my problems”

Helpful Report

Posted 3 years ago

Hi Jack! Thanks for taking the time to leave this review. It's really important to us that our clients have a 5-star experience however in this case it sounds like many of the things we came out to look at are occurring again. I have requested your technician to give you a call, and if you would like he can come out for free to see why these issues have come back. You should be hearing from your Technician today. If you would like to further discuss your experience then please call 0800424335 and ask to talk to AndyP (Customer Resolutions) and I will see what we can do to correct this poor experience

Posted 3 years ago

“Apart from the fact that my phone is hard to hear, a had a good understanding as to what Harry was communicating to me. He performed his magic with some fumbling assistance from me and my P.C was back to good working order, Many thanks Harry and thanks to G.O.Ws for a great service. Len Noyce”

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Posted 3 years ago

Thanks Len! We're doing our best to help during Level 4 and there are a few challenges! It's great to hear you and Harry were able to overcome these challenges and get a good result. We look forward to helping you again in the future!

Posted 3 years ago

“Very impressed with the patience and expertise granted a 90 year old. Many thanks Paul”

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Posted 3 years ago

Thanks for the review Pat! Our technicians are well known for their patience in explaining complex computer problems in normal English. We look forward to being able to assist you again!

Posted 3 years ago

“Thanks you are a saviour again Rang Spark and requested call out from Chorus Thanks”

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Posted 3 years ago

Thanks for the great feedback Jan! We really love being able to help. Let us know how the call out from Chorus goes and if you need any more help after their visit feel free to give us a call!

Posted 3 years ago

“Pick up and repair went well, delivery back was fine but computer would not operate. after some searching and changing cables the screen started operation but no connection to the internet so couldn't get emails or access bank accounts. Another person took a look and found the problem with wifi connection and used the Microsoft repair procedure turn off and restart. The worst part is the inability to phone any one in Geeks on wheels for immediate help and poor advice that was incorrect. I would use again but they need to get the helpline and customer support sorted Dennis”

Helpful Report

Posted 3 years ago

Hi Dennis. Thank you for taking the time to leave a review and give us an opportunity to improve our service. I'm glad to hear that the Offsite repair went well however it is disappointing to hear the reconnection in your home was a challenge. Unfortunately due to level 4 restrictions, we are somewhat limited on the service we can supply so normally the issues you faced would have been corrected directly by the technician returning your device. I do see on our system that your Technician Terrence was able to call you back as soon as he was available yesterday to hopefully provide assistance getting your back up and running. As I'm sure you can understand our technicians are very busy with clients so we don't allow them to be directly contacted by their customers as this would provide a poor experience to whomever they are helping if their appointments were getting cut off with questions from previous jobs. We do however have our wonderful Geek Helpline subscription service for more immediate support via the phone and remote support. I do see that in this case you were not offered this service and instead had to wait for Terrence's reply. Apologies for the delay in his reply. If you are wanting more immediate technical support I suggest you sign up for our GeekPlus Membership which comes with access to our Geek Helpline support team! Again, apologies for the less-than-perfect support for your appointment this time around! We hope next time you use us outside of Level 4 Lockdown we are able to give you the 5-star service we are well known for!

Posted 3 years ago

“excellent thankyou”

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Posted 3 years ago

Thanks Winky!

Posted 3 years ago

“Struggling with laptop during lockdown, Geeks on Wheels provided really good service, explained my laptop's problem clearly and honestly. Thank you so much for your help”

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Posted 3 years ago

Thanks for the review! We really love it when our customers enjoy the outstanding service we do our best to provide!

Posted 3 years ago

“exxcellent service pleasant staff to deal with many thanks dave”

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Posted 3 years ago

Hi David! Thanks for the review! We really appreciate it!

Posted 3 years ago

“I am very happy with the service Geeks on Wheels provides. Special thanks to Glenn Ward for keeping in touch re my order.”

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Posted 3 years ago

Hi Renee! Thanks for leaving us such a great review. Glen will be happy to know you appreciated his updates! We hope that your order will eventually arrive from the supplier so we may be eventually able to finish helping you out!

Posted 3 years ago

“Absolutely amazingly clever guy. Many many thanks GlenW. It has been a good day after all!!!! Warmest, Peter Law”

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Posted 3 years ago

Hi there Peter, thank you very much for the awesome review! Glad we could make your day better indeed! We will be sure to pass it on to Glen as we are sure he will be thrilled to hear.

Posted 3 years ago

“After acquiring a new computer system, I was bordering on complete computer illiteracy. Had I know how easy, cheap and good this service is I would have booked them in years ago. I will now subscribe to Geeks On Wheels at a very cheap rate and get all the office support I need. Thanks Geeks on Wheels and thank you Kevin”

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Posted 3 years ago

Hi Mike, first of all, thank you for the amazing 5 Star review. We are thrilled to hear that you found the service affordable and have taken up a Geek+ membership (especially during Level 4)! We will be sure to pass on your gratitude to Kevin and you are very welcome. Look forward to being of assistance the next time you need us.

Posted 3 years ago

“Absolutely fantastic service. You have a great business model and excellent staff. I've never had a disappointing experience with Geeks on Wheels.”

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Posted 3 years ago

Hi Sue, thank you very much for the awesome feedback! We are thrilled to hear you have had such an awesome experience over the years. Glad we could help out during Level 4. Let us know if there is anything else we can assist with.

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 6,586 reviews