Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,550 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,550 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had Josh in today,fixed me up with new iPad,awesome for us older people,it get quite confusing with this technology.Thanks Josh.”

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Posted 2 years ago

Thanks Gary! Josh will have been pleased to have been able to help you get your new iPad set up!

Posted 2 years ago

“Outstanding service. All our concerns and questions addressed thoroughly and professionally in a straightforward and understated way, with no hard sell.”

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Posted 2 years ago

Hi David! We really appreciate feedback from our customers about their experience. Your experience reaffirms our focus on customer satisfaction. We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“Excellent in every regard.Highly recommended.”

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Posted 2 years ago

That's our goal! Thanks, Richard! We look forward to helping you again in the future if you need it!

Posted 2 years ago

“Paikea was patient and conscientious.”

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Posted 2 years ago

That's great to hear Mary-Jane! Thank you for taking the time to leave us a review!

Posted 2 years ago

“quick , efficent , excellent communication”

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Posted 2 years ago

Thanks David! We really appreciate the feedback!

Posted 2 years ago

“On time courteous knowledgeable not pushy great personality”

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Posted 2 years ago

Hi Chris. If you’re pleased, we’re pleased. Thank you.

Posted 2 years ago

“Cool style KIngley explained everything to me while he works on my very old computer which I will replace when I win the lottery soon.”

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Posted 2 years ago

Great to hear Deacon! Good luck with the lottery!

Posted 2 years ago

“Lafi called as arranged. Fixed all my minor problems within the hour allotted. rating 5 out of 5 (stars didn't seem to work).”

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Posted 2 years ago

Hi Graham. We’re really pleased you had such a great experience. It’s awesome to be able to help. Lafi will be delighted with your feedback. Thanks for taking the time to review our services.

Posted 2 years ago

“Excellent. Very clear, helpful explanations and advice.”

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Posted 2 years ago

Hi Jessie. It’s great to hear you rate our service so highly. Thanks for the great review!

Posted 2 years ago

“Kingley- This is a real human being with a passion to relate politely to his customers. He served me well and I understood everything about my computer. He also explained about the Malwarebyte popping upall the time on the bottom right corner of my screen- an upsell message which is too dear for me. But overall Kingley satisfied me about computers and how to work them nless his soul. Chris I was looking forward to a positive encounter with Chris but he kept saying my computer was too old and that I need a replacement which throws a bad light on me. when he asked what was wrong I explained that there are viruses & malware in it & I needed him to clean them. I need a refund because he did not spend a whole hour working on it & he keeps saying I need a new computer. Where will I get the money for that? I'm a Pensioner and have no income. What is worse is he saw a popped-up notice about a Malwarebyte Trial which pops up every two minutes but he just deleted it and did not do anything to stop it popping up. I need for him to come back 1st thing tomorrow morning and get rid of that thing popping endlessly interrupting my work. He infected my computer with it. This was a total waste of time and money for me. These guys should think before they say sensitive things to clients. I'm surprised if he doesn't get into trouble from somewhere else soon. Please get him to come and get rid of the un-welcomed pop up message and fixed my printer as well - I told him to fix it but he blamed it on the dry ink?”

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Posted 2 years ago

Hi Deacon. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We must resolve this and deliver a better experience next time. We will call you shortly to organise a Manager to come and assess your computer and provide full explanations on why Chris may have made the suggestions he made.

Posted 2 years ago

“I'm really impressed. Paikea sorted some tricky things and offered commonsense solutions to them. He was punctual and very efficient. Most importantly he didn't make me feel like an idiot.”

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Posted 2 years ago

Hi. Thank you for the great review! Thrilled customers make our day! We believe that all questions are good when learning how your IT can work for you! Paikea will be delighted with your feedback. We’re here to help in any way we can.

Posted 2 years ago

“Lafi was very knowledgeable and efficient, knew exactly what the problem/s was and fixed it promptly. Respectful and well-spoken young man. Thank you.”

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Posted 2 years ago

Hi Louisa. Thank you for the great review! We work really hard to offer the BEST customer experience so thank you for your feedback. Lafi will be delighted with your feedback. We’re hopeful we can help you again sometime in the future.

Posted 2 years ago

“Brilliant, Kingley was lovely”

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Posted 2 years ago

Thank you for the 5-star review, Lesley!

Posted 2 years ago

“We have used Geeks many times now and are always very pleased with their work. JoshD did a great job for us today and we would thoroughly recommend Geeks, New Plymouth.”

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Posted 2 years ago

Hi Geraldine. Thanks for leaving us such a wonderful review. It’s awesome to be able to help. We look forward to the next time we can help you with your technology.

Posted 2 years ago

“Donavan was great to deal with and gave sound advice.”

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Posted 2 years ago

Thanks for the review Russell!

Posted 2 years ago

“From first contact by phone to end of service I felt listened to. The lady answering the phone was cheerful and accommodating. Technician JohnR was pleasant and experienced. He answered my questions with respect and understood my requirements. I am extremely grateful for the good service and new computer”

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Posted 2 years ago

Thank you for such an awesome review, Sue! Your positive experience reaffirms our focus on customer satisfaction. We’ll pass on your kind words to John and the call centre. They will be thrilled! We’re looking forward to the next time we can help you.

Posted 2 years ago

“Jack was very prompt and a courteous young man. A very good listener and assisted me with ALL I had on my list . Once again Many thank's to my wonderful Geek's. Suzanne Garner.”

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Posted 2 years ago

Thanks for the feedback, Suzanne! Jack will be pleased that you rated his work so highly!

Posted 2 years ago

“Very fortunate that Geeks on wheels were able to come within half an hour of me ringing -”

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Posted 2 years ago

Thanks for the feedback!

Posted 2 years ago

“We would highly recommend ReubeR he fixed all our requests and additionally checked all our passwords and gave a general clean up. He was efficient knowledgeable and helpful.”

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Posted 2 years ago

Thanks for the review Anne! Reuben prides himself on providing an exceptional level of service, just like the rest of our staff! It's great to be able to help! See you next time you need IT support!

Posted 2 years ago

“Really prompt and accurate service once again. Wouldn't go anywhere else these days for IT service. Thanks.”

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Posted 2 years ago

Thanks Dave! We do our best to provide the best service possible! We look forward to seeing you again!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,550 reviews