Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,450 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,450 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ben visited initially to resolve a Wi FI issue . He was such a pleasant person , professional and knowledgeable . We talked about an upgrade and he subsequently returned to install the deco mesh Wi Fi system . His customer service on both occasions was outstanding , we would welcome Ben back without hesitation.”

Helpful Report

Posted 2 months ago

Hi Sharman and Kerry, thank you for your 5-star review! We're happy to hear that you found our technician Ben pleasant, professional and knowledgeable. It's equally great to hear that Ben resolved you Wi-Fi issue and optimised it through mesh Wi-Fi. Enjoy your new speedy internet! Thanks again for your kind words!

Posted 2 months ago

“I think RobC has been exceptionally well with me with restarting the work with my laptop. Many thanks to him and the company and wish you all the best. Marie.”

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Posted 2 months ago

Hi Marie, thank you for your 5-star review! We're glad to hear your tech issues were sorted, by our awesome technician Rob! Thank you for choosing us and for sharing your kind feedback!

Posted 2 months ago

“Most satisfied with service - business like but friendly.”

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Posted 2 months ago

Hi Dianne, thank you for your 5-star review. We're glad to hear you found our service professional, yet friendly. Thanks again!

Posted 2 months ago

“A most helpful visit. Changed the way we think about our system. Discovered our anti virus protection had just run out so siged up for the Malwhere program and your Geek Plus individual scheme. We will work through you for future maintenance and updates. Thanks David Harrop Strandon”

Helpful Report

Posted 2 months ago

Hi David, thank you for your 5-star review. We're so pleased to hear our visit was helpful and you've updated your anti-virus to our recommended software, Malwarebytes! Also awesome to hear you're a Geek Plus member now! We look forward to helping you with your tech in the future. Thank you again for your kind words.

Posted 2 months ago

“Thanks to Sam my computer is working as it should and I have the Malwarebytes anti-virus sorted. I do still get the notice popping up that my device not recognised. All in all Sam did a good job. Sam was very helpful but I am confused because he said I wasn't covered by Malwarebytes BUT after he had left I did find a debit on my Bank Account for 2Co.Com*Malwarebytes.C.Amsterdam NL on 5 August for $59.99. Geeks on Wheels charged $85.00. Please investigate for me. Maureen Murray”

Helpful Report

Posted 2 months ago

Hi Maureen, Thanks for leaving us a review. It sounds like you may have purchased Malwarebytes directly from Malwarebytes themselves but this wasn't activated on your device. We will get Sam to give you a call to discuss returning the license we supplied and finding out which account your previous purchase is attached to. We don't get to see licenses supplied directly from Malwarebytes so this wouldn't have been noticeable during your appointment unless it had been activated and providing protection. You should expect a call from Sam today or tomorrow to figure out a solution that best suits you! Thanks again for leaving a review, GeeksOnWheels

Posted 2 months ago

“Chris was very good at what he does and completed job swiftly!”

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Posted 2 months ago

Hi Sarah, thank you for your 5-star review. We're pleased to hear our technician Chris was efficient in completing your job. Thanks again!

Posted 2 months ago

“Weonsok was punctual and very professional. He committed to ensuring I understood everything with regards to setting up a new computer and I have enjoyed confidently using my new computer in the last week. Thank you Weonsok.”

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Posted 2 months ago

Hi Glenda, we really appreciate you taking the time to leave us such a nice review and will be sure to pass on your feedback to Weonsuk. It's great to hear you're enjoying your new computer, equipped with the knowledge to confidently use it! We hope to help in the future should you require it at all.

Posted 2 months ago

“ChrisK was on time, efficient and friendly. He did a great job and made recommendations to enhance my laptop's functionality.”

Helpful Report

Posted 2 months ago

Hi there, we really appreciate the kind feedback and 5-star review. We'll make sure to pass on your lovely comments to Chris and we're thrilled to hear he did a great job whilst offering helpful recommendations.

Posted 2 months ago

“Sashika provided the service I was looking for in a timely manner. He advised me to upgrade my computer protection, even though I had some protection installed. I have been provided with Malwarebytes and Geeksafe. I understood that Geeksafe was a part of the Malwarebytes package, and not an extra charge. I have now looked at the service offered, and do not think that it is useful to me. I will apply for a refund. Sashika was polite and knowledgable, and found a solution to my problem inspite of reading difficulties when operating directly to my computer. I have the files I need at the moment, and would be happy to arrange for further assistance should the need arise.”

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Posted 2 months ago

Hi Graham, thank you for the 5-star rating and lovely review of Sashika and his service. Sorry to hear there was some miscommunication around the inclusion of GeekSafe, but give us a call and we'll be happy to get that sorted. Thanks again and we look forward to assisting in the future should you require it!

Posted 2 months ago

“Tom did a fantastic job for us!”

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Posted 2 months ago

Hi Trish, we're happy to hear that our technician Tom was able to resolve your tech issues with positive results. Thank you so much for your 5-star review!

Posted 2 months ago

“The young man who came to sort out my problems was very good at explaining what he was doing and very kind to an old duffer like me.”

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Posted 2 months ago

Hi Averil, thank you for your 5-star review. Not everyone is a whiz when it comes to technology, so it's important to us that our technicians can explain things in a language that everyone can understand. So, we're very pleased to hear that your technician not only did this, but also accommodated you well. Thanks again Averil!

Posted 2 months ago

“Nothing gives me more confidence that to have a Geek walk up to the computer, Look behind the modem than go to the fibre box on the wall pull out a cable , replace it in slightly different position Chek the modem which had lit up green and said your internet is fixed . It was . I got Jack to check my computer . this he did making suggestions to improve it, both now and in the future. Many thanks Jack”

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Posted 2 months ago

Hi John! Thank you for your awesome 5-star review! We're happy to hear that you have confidence in our service and appreciate our awesome technicians, like Jack. It's great to know that Jack speedily got your internet back on track and took the extra time to check your computer and share his expertise. Thanks again for your kind words!

Posted 2 months ago

“They were quick to answer their phone and was able to make an appointment at time that worked for me within a couple of days. The technition was able to sort out my issues without wasting any time and I also was able to get a better deal for my PC protection by changing to Malwarebytes.”

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Posted 2 months ago

Hi Paul, it's great to hear your experience with our service was positive, from start to finish. It's equally awesome to hear your technician was timely and accommodating! Thank you for your 5-star review and kind words!

Posted 2 months ago

“Very happy with the service Aaron gave us”

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Posted 2 months ago

Hi Elwin, thank you for your feedback. We're pleased to hear you're happy with the service Aaron provided.

Posted 2 months ago

“Tom was very helpful in completing the setup of my new computer, by connecting it to the new monitor, attaching it to the recently repaired printer, making sure it all worked, and replacing Trend Micro with Malwarebytes. I appreciated his work.”

Helpful Report

Posted 2 months ago

Hi again, Maxine! It’s fantastic to hear you got that new monitor, and we're glad Tom could get everything set up for you! We appreciate your 5-star review and kind words. Thank you!

Posted 2 months ago

“Thank you. Ben was very patient and helpful, spending time in setting up my new computer, and giving advice on buying a new monitor. I appreciated his assistance.”

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Posted 2 months ago

Hi Maxine, thank you for your 5-star review! It's awesome to hear that our technician Ben set up your new computer and also extended some helpful advice. Thanks again for your kind words!

Posted 2 months ago

“I took up Geeks offer of upgrading my computer and was looked after by Fashika. I could not fault his work in making the transfer. He was excellent in his communication and patient with his explanations as he went about his work. Iam so far very happy with the result.”

Helpful Report

Posted 2 months ago

Hi Iain, thank you for your 5-star review! We're pleased to hear that our technician Sashika not only helped you set up your new computer, but also made sure you felt confident navigating it! Your feedback means a lot to us. Thanks again for your kind words.

Posted 2 months ago

“Sashika was punctual & efficient. He explained the issues well.”

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Posted 2 months ago

Hello, thank you for your 5-star review! Great to hear that our technician Sashika was timely, efficient and had clear communication. We'll be sure to pass along your kind words to him. Thanks again!

Posted 2 months ago

“the ribbon at the top is much to small. i will go blind trying to read it”

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Posted 2 months ago

Thanks for the 4-star review Paul, if you need any support reach out to 0800 424 335!

Posted 2 months ago

“Weren't able to fix our problem. Upside - tech polite and apologetic.”

Helpful Report

Posted 2 months ago

Hi there, we are so sorry to hear we couldn't fix the problem. A manager will reach out to resolve this for you!

Posted 2 months ago

Geeks on Wheels is rated 4.8 based on 6,450 reviews