Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,537 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,537 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent!”

Helpful Report

Posted 1 year ago

Hi there! Thank you for the 5-stars!

Posted 1 year ago

“Alex provided good service, did what we asked in all respects. Computer now much quicker to use.”

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Posted 1 year ago

Hi Ian! We are thrilled to know that Alex was able to get you all sorted and up and running properly! Getting a computer running quicker again is the best feeling so that you can actually feel efficient in the work/fun you do on the computer! Thank you for the review!

Posted 1 year ago

“I am not sure why you find it acceptable to charge me for a full hour when the man was only here for 37 minutes. So you owe me $20 but when will I receive it? I know you will hope that I come back to your firm but if I die in the meantime, you still owe me $20. That is not acceptable and what are you going to do about it? Do I have to approach Fair Go about it? How many other people are you doing that to? As regards to the mechanic, he needs to smarten up his appearance like do his hair.”

Helpful Report

Posted 1 year ago

Hi Ana, we're sorry to hear that you've had this experience with our most recent appointment. We have reached out to a manager to try and get in contact with you to organize the refund of the $20 and get more information about the appointment.

Posted 1 year ago

“I would highly recommend this business for their professionalism, and care and attention to detail. Luke was very professional and knowledgeable. My first appointment was to find why my computer wouldn't talk to my printer after 6 years! The problem was the hard-drive dying inside my computer. (I would never have guessed that one) Luke advised me to Backup to a separate portable drive, then purchase a new computer. He returned again to set up the new computer and restore all the files etc everything onto it. I am very happy with Geeks On Wheels, and have been for quite a few years. ThankU!”

Helpful Report

Posted 1 year ago

Hi Annie! We are so proud to hear that Luke was able to be such a great asset to you and your tech! We are proud to know that he was able to diagnose the cause of it not working and then helped you with the right steps to get you back up and running by protecting your data by backing up and then helping you find the best computer for you to use! Thank you for your continued use and support of us, and we hope you enjoy your new computer!

Posted 1 year ago

“I have to acknowledge with this sort of work that any job can take longer than planned. So I am not critical of the technician arriving later than expected. But he was brilliant, tuning in our new smart television to receive normal and SKY channels. Even I can find what I want now! Plus altering our cables to remove an external ChromeCast-switch and an old defunct tape-player. Glad I never accepted the offer from our new-tv supplier to "deliver and install" - a cheaper price but nowhere near as comprehensive!”

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Posted 1 year ago

Hi Mike! Thank you for sharing your experience, and the understanding of the time frames that can occur with tech fixing! We're proud to hear our tech was superb for you in getting everything sorted, including removing your old tech you don't use anymore! We are certainly happy that you gave us a call to get it going so we could get you going in a complete sense! Thank you again for such a great review!

Posted 1 year ago

“Exceeded expectations.....did everyrhing I wanted and significantly more. Totally satisfied. Luke saved the day. He was supportive, competent and very efficient. I was just a little bit lost with the process at times but he patiently explained all the followup procedures. A happy customer. Thank you kindly.”

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Posted 1 year ago

Hi Stuart! Exceeding expectations is the best feedback we could get! We always want to be going above and beyond, fixing your tech troubles, and showing you ways you can improve your tech set up! It's also good to hear that he practiced patience when things got a bit confusing! Thank you for such a great review!

Posted 1 year ago

“Punctual, professional, knowledgeable and polite. Perfect!”

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Posted 1 year ago

Hi Rashi! Thank you for these great adjectives about our service! It's always good to know why our customers love us so we can continue to focus on these attributes!

Posted 1 year ago

“Jessie is fantastic.”

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Posted 1 year ago

Hi Harry! Thank you for the feedback about Jesse! We will pass this onto him! Thank you again.

Posted 1 year ago

“GREAT SERVICE MOST IMPRESSED WITH VAUGHAN”

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Posted 1 year ago

Hi John! It's great news to know that you are impressed with Vaughan's service! Thank you for the 5-star review, if you ever need further help with your tech troubles, give us a call!

Posted 1 year ago

“Julianne was a delight to deal with, explained everything very clearly and kept appointments on time. Much appreciated.”

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Posted 1 year ago

Hi Julie! Thank you for sharing your feedback on Julianne! We always aim to give great service with clear explanations and good time keeping, so it's great to see that Julianne keeps this going for us! Thank you for the review!

Posted 1 year ago

“Donavan very good. Solved all our problems”

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Posted 1 year ago

Hi Trisha! Thank you for the review, we will pass this onto Donavan so he knows you appreciated his appointment!

Posted 1 year ago

“Vaughn solved the problems very quickly , was very friendly, relaxed and extremely competent. GreT service.”

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Posted 1 year ago

Hi Brian! Thank you for sharing your experience with Vaughan! It's great to hear he has such good values like being friendly and relaxed! We believe doing that brings incredible service, like what you experienced! Thank you for the review!

Posted 1 year ago

“A complicated job but so far the new computer seems to be on track. Very pleasant IT consultant.”

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Posted 1 year ago

Hi Helen! We are thrilled to hear your new computer seems to working well! Good IT support and consultation are essential for us, so hearing that your technician provided is music to our ears! Thank you for the review!

Posted 1 year ago

“Fabulous service and value added. Couldn't be happier. Many thanks!”

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Posted 1 year ago

Hi Erica! If you're happy, we're happy! Thank you for such amazing feedback about our service, and for the 5-star review!

Posted 1 year ago

“Very helpful young man Sashika, who solved our issues.”

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Posted 1 year ago

Hi Margo! We're thrilled to hear Sashika was able to be very helpful in solving your issues! Thank you for the 5-star review!

Posted 1 year ago

“These guys are my go to for anything tech related. Lucky enough to have had the same technician twice in a row so they know our set up. They get our issues sorted first and always try to help out with anything else they may see that’s needed. Technicians are super smart but know how to communicate their work to someone who isn’t that dialed into that line of work. Tech superhero’s! Thank you for being awesome!”

Helpful Report

Posted 1 year ago

Hi Brad! We are so happy to hear that we have been your go-to for any tech troubles you run into! We certainly want to make sure our techs are top-notch with knowledge, communication, and efficiency, and it sounds like our technician was able to smash all of these for you! Thank you for such a great review, and if you ever need another tech superhero out, we will be happy to send them your way!

Posted 1 year ago

“Reagan was just great. We had a list of issues which she was able to solve. Also gave us an overview of our laptop and gave us advice on going forward. Absolutely first class and would not hesitate to use again.”

Helpful Report

Posted 1 year ago

Hi Janice! Thank you for sharing your experience with Regan! We are glad to hear she was able to solve all of your issues as well as give you an overview of how your laptops going with advice on what to do going forward! If you ever need further help with tech troubles, feel free to give us a call!

Posted 1 year ago

“Fantastic service. Quick reply when I phoned, exasperated after years of trying to get other technicians to help. Clear communication. Understanding of someone who has felt overwhelmed by changing technology and things breaking down for a very long time. Alex was excellent and I would definitely call on her expertise again. Very patient and calm. Fixed my printer in a couple of clicks, that multiple other outlets had simply brushed off and told me I needed to replace. Showed me very patiently how to do the things I was struggling with and although I had a very long list of problems to get help with, Alex was able to solved a few major ones within the first couple of hours. I am so relieved to find a company like this that can send someone to your house and they don’t use jargon that most people my age (55) or older, struggle to understand. Thanks!👍👍”

Helpful Report

Posted 1 year ago

Hi there Jan! Thank you for such a great and thorough review! We always want to be able to be able to help a customer quickly as we know how stressful tech can be when it doesn't work! We are proud to hear that Alex was able to be an excellent tech for you as well, being able to help with your printer quickly and get through the work with patience and a calm attitude. A long list is certainly something we also love to smash through, so it's great to see that Alex was able to help whittle it down! If you ever need further tech support, we are happy to help and if Alex is available we can even send her again! Thank you again for such an in-depth review!

Posted 1 year ago

“A responsive and friendly service. Comprehensive and professional advice.”

Helpful Report

Posted 1 year ago

Hi Karen! We are thrilled to hear this feedback! Great customer service is important to us and all the values you've listed are key to bringing that for us! Thank you for the review!

Posted 1 year ago

“Jesse has been to my home twice now. He is a delightful young man. As an older woman customer, I feel very comfortable having him in my home. His customer service skills are excellent and he is very helpful and patient. If possible I would like to deal with him in the future.”

Helpful Report

Posted 1 year ago

Hi Kat! It's great to hear that Jesse has been able to continue assisting you with your tech troubles! Patience and understanding are key to being a great technician, as we recognize that every person has their own level of tech knowledge and so we have to go at the pace of the customer! We have added a note to send Jesse for you where possible! Thank you for the review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,537 reviews