Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,455 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“David has a friendly manner, is willing to explain and show us how we can do things better and used his time efficiently.”

Helpful Report

Posted 1 year ago

Hi Vince! Thank you for sharing your experience with David! We will be sure to pass this on to him so he gets recognition for a job well done! It's also great to hear that he was able to run you through how you can use your computer better so that you get the most out of it! Thank you for the review.

Posted 1 year ago

“Alex was very helpful and easy to discuss the issues with - was lovely to have a woman attend today. Was very patient and advice extremely helpful.”

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Posted 1 year ago

Hi Shona! We are so stoked to hear you enjoyed Alex's appointment today! She is a great addition to our team, and we are glad to hear she brings some great advice to the table! Thank you for the review!

Posted 1 year ago

“Great service! Weonsuk was really helpful , he made sure that I maximised the use of his time and he helped me set up a few other appliances with the Wifi. He also gave me great explanations of how the applications worked etc.”

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Posted 1 year ago

Hi Annette! We love to hear when our technicians do well! Weonsuk is a great tech and we're glad you got the maximum value out of having him around. Optimizing your devices and connecting them to the internet so you can get the most out of your tech at home! If you ever need further help with your tech, we are happy to help!

Posted 1 year ago

“Did not retrieve all my photos or application Photos.”

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Posted 1 year ago

Hi Allen. We are so sorry to hear we haven't been able to help you get all your photos back yet. The job is still open and we have offered to take the device away for further data recovery options, so if you would like that option we can still offer it! We will get the technician to contact you to see whether we can help further.

Posted 1 year ago

“Very happy with service. Fast and easy to deal with.”

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Posted 1 year ago

Hey Rhys! Customer satisfaction is a big driver for us, so ensuring our service is easy to deal with is key to making that work! We also strive to offer fast solutions to minimize down time from your tech as much as possible. Thank you for the review!

Posted 1 year ago

“Great service, Gosh D was wonderful at explaining all the changes with our new laptops”

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Posted 1 year ago

Hi Cheryl! It’s awesome to be able to help, especially when it's helping someone understand their new tech! We are so proud to hear Josh was able to offer you such good explanations and advice with your new laptops. Thank you for the review.

Posted 1 year ago

“On-time, professional, and got stuff done quickly. The house IT is running much smoother now, and we're much more secure. Thank you!”

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Posted 1 year ago

Hi there! We LOVE hearing back from our customers. It's so satisfying to see that your house IT is running smoother and you're more secure on your tech. We work hard to ensure we offer a great service, and it sounds like we succeeded here! Thank you for the review.

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Hi Lyman! We are happy to hear you found our service very helpful! Thank you for the review.

Posted 1 year ago

“Had a hiccup with installing the power supply on my computer, Geeks on Wheels came out and had the job done within the hour. Highly professional, knowledgeable and friendly, really great service! Thanks again.”

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Posted 1 year ago

Hi there, it's always frustrating when you try to install something and a wee hiccup occurs. But we are glad that we could come to the rescue and resolve the hiccup! We appreciate the high praise and we look forward to helping you with any further tech troubles you may encounter.

Posted 1 year ago

“Ross was excellent a good communicator”

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Posted 1 year ago

Hi there Todd, thank you for your feedback about Ross! We will pass this on to him, so he knows you enjoyed the appointment.

Posted 1 year ago

“Our initial experience with Geeks on Wheels was excellent which is why we got them in again for other work. Great communication, friendly, professional, Vaughn went the extra mile and we would definately recommend both him and Geeks on Wheels.”

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Posted 1 year ago

Hi Beth, we are glad you loved your first visit with us, especially with Vaughan. We're delighted to hear he went the extra mile to ensure your tech is up and running for you and conducted himself in a high manner. Thank you so much for such a great review and for the high recommendations.

Posted 1 year ago

“Very pleased with help with solving some issues with my computer. Now so much easier to use.”

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Posted 1 year ago

Hey Betty, we really appreciate feedback from our customers about their experience. It's great to hear that we were able to help with your tech troubles, and if you ever need further support, you know who to call!

Posted 1 year ago

“Prompt and accurate service. Very pleased.”

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Posted 1 year ago

Hi there! We're glad to hear you found our services prompt and accurate, we always strive to be on time and get the work done well to offer a great service! Thank you for the review.

Posted 1 year ago

“Jared was very good service was amazing was very patient with me not being very confident with technology”

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Posted 1 year ago

Hi Grace! Thank you for sharing your experience with Jared! We will be sure to give this back to him as feedback as he deserves recognition for a job well done! Jared definitely is one to be patient with his clients to ensure that his customers understand. Thank you again for the review!

Posted 1 year ago

“Excellent. Covered a lot of ground, and my problems were answered in a manner that was understandable to me considering my computer skills are only average. Thank you, Justin, well done.”

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Posted 1 year ago

Hi Malcolm! We're thrilled you got a lot of problems resolved with our appointment! Justin has a wide range of skills and is great at conveying them in an easy-to-understand manner! We're so happy he was able to get a lot covered, and if you ever have further tech troubles, feel free to give us a call!

Posted 1 year ago

“Outstanding!! Lafi went above and beyond to get our PC up and running again. I couldn't be happier with his dedication to service and knowledge. This was our first time using Geeks on Wheels and I would highly recommend using them. As my son said 'Lafi was the real deal'.”

Helpful Report

Posted 1 year ago

Hi Matt! We are really proud to have received this review! It's always important to us to ensure that every customer gets the best tech they can, and it sounds like Lafi did an outstanding job, even so far as impressing your son! We are glad you had a great first experience and are happy to help with any further tech troubles you may run into!

Posted 1 year ago

“Excellent service from Alex”

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Posted 1 year ago

Hi Elaine! Thank you for sharing your experience with Alex! She is a great tech and we are lucky to have her on the team!

Posted 1 year ago

“Great to deal with”

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Posted 1 year ago

Hey Denise! We're so glad you find us great to deal with! :) We certainly loved helping you out with your tech troubles and are happy to help again if/when needed

Posted 1 year ago

“Desk Top system had "Lost" its Z Drive. Problem was outlined. Chris the Technician identified the problem. Identified the cause. Resolved the matter and re-established the Drive. Tested system.”

Helpful Report

Posted 1 year ago

Hi Ian! It's great to hear that Chris was able to help you with your lost Z Drive! We will be sure to pass this onto him so he gets the recognition he deserves! If you ever need further help with your tech troubles, give us a call!

Posted 1 year ago

“Chris was as helpful as I had hoped.”

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Posted 1 year ago

Hi John! Thank you for sharing your experiences with Chris, we are proud to have him on the team!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,455 reviews