Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,543 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,543 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Punctual efficient courteous but expensive”

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Posted 1 year ago

Hi John! Thank you for sharing your experience with us, we are glad to hear you found our service a good experience. We usually hear that people see value in our price from our fantastic service, so we apologize for your experience with the expensive pricing. Thank you for the review.

Posted 1 year ago

“I called in Geeks when my printer broke down. Your rep was unable to repair so I decided to order a new one through Geeks. Was told it would be delivered, installed and the old one taken away. It took some time to instal the new printer - a suitable cable was not included. Luckily we found one amongst all the cables in our 'collection'. I was unaware that this was a WIFI printer and hope it works if my internet goes down. When it was finished I was told that the printer could not be taken away - I would have to dispose of it myself. I was very upset about this as this was one of the reasons I ordered through Geeks. I'd also point out that your rep should check what connections and cables are needed before ordering a new device. The same thing happened previously when I ordered a new printer through you. Your staff are helpful but things such as I mentioned above are irritating. And because of the complications with cables etc it means that things take longer - hence a higher charge. At this stage the printer is working fine, but quite honestly I would have preferred one that was not WIFI as we have a slow internet connection here and, unfortunately, fairly frequent outages. The less than perfect recommendation level reflects these problems, but I would use them again as Geeks offer a service that no-one else does and is useful to someone like me who is not very tech-savvy. The staff I have met (on two occasions) have been pleasant and helpful. But I hope my comments will be taken on board.”

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Posted 1 year ago

“Quick efficient and capable”

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Posted 1 year ago

Hi there, thank you for sharing your experience with us!

Posted 1 year ago

“Awesome service very quick and accommodating”

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Posted 1 year ago

Thank you, Sarah, for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that you were satisfied with our awesome service and speedy response — it's great that we were able to accommodate you quickly!

Posted 1 year ago

“Jayden was quick, efficient, friendly and suugested other small things he could sort for me.”

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Posted 1 year ago

Thank you so much for your five-star ratings, Peter! We appreciate your positive feedback, particularly since Jayden was able to provide such excellent service. We're glad to hear that he was quick, efficient, friendly, and made helpful suggestions during your appointment. Thank you again!

Posted 1 year ago

“Lafi is great! Very professional and knows his stuff. Highly recommend him”

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Posted 1 year ago

Thank you so much for the 5 star rating, Ramona! We are delighted to know that you had a great experience with Lafi. We are grateful to you for taking the time to provide us with such wonderful feedback! Those kind words mean a lot to us!

Posted 1 year ago

“5 out out 5. Jayden was very helpful and friendly manner. WAs very happy with how he helped me with my computer. Nothing was to much for him a ranking of 5. Feeling a lot happier and secure what he did for me”

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Posted 1 year ago

Thank you so much, Allison, for your 5 star rating! We are thrilled to hear that Jayden was so helpful and friendly, and that you are feeling happy and secure with the work he did for you. We really appreciate your kind words and glowing review. Thank you!

Posted 1 year ago

“Excellent service solved the problem Would use Geeks again”

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Posted 1 year ago

Thank you so much for your positive review, Owen! It is gratifying to hear that our service was able to solve your problem and that you would use us again. We appreciate your 4 star rating of Geeks on Wheels - it means a lot to us.

Posted 1 year ago

“Tim was great and answered all our questions and made adjustments accordingly.”

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Posted 1 year ago

Thank you, Kevin, for your 5 star rating! We are delighted to hear you were satisfied with the service provided. Tim was great, wasn't he? We are so glad he was able to answer all your questions and make adjustments accordingly. We appreciate your loyalty to Geeks on Wheels and look forward to seeing you soon!

Posted 1 year ago

“regan came yesterday . she did a lot and she explained all she did which was very good thks”

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Posted 1 year ago

Thank you, Bruce, for giving us a 5-star rating! We appreciate your feedback. We're thrilled to hear that Regan came yesterday and did a lot of work yesterday and took the time to explain everything. We're glad you were pleased and thank you again for leaving us this review.

Posted 1 year ago

“Prompt and extremely efficient. Would recommend.”

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Posted 1 year ago

Thank you so much for your 5-star rating! We're so glad to hear that our services were prompt and efficient! We really appreciate your kind words and are so thankful for your recommendation.

Posted 1 year ago

“Prompt and extremely efficient. Would recommend.”

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Posted 1 year ago

Thank you so much for your 5 star rating! We're glad to hear that our service was prompt and extremely efficient and that you would recommend us. We appreciate your kind words.

Posted 1 year ago

“Personable young man checked our Modem / TV / Sky Pod problem & very quickly solved same. Then of course carried on to check our 4 other devices as we had minimum time to use. Well done appreciated”

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Posted 1 year ago

Thank you so much for giving us 5 stars and for sharing such a positive experience! We really appreciate your kind words and are thrilled to hear that we were able to solve your problem quickly. We're so glad we were able to check your 4 other devices so you would have the most time possible to use them. Thank you for your support!

Posted 1 year ago

“Good service thank you, concise & clear. Just disappointed my emails which have accidentally been put under "trash' couldn't be put into "inbox"”

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Posted 1 year ago

Thank you for the 4-star rating, Mary! We're glad to hear that our services were both good and clear. Thank you again for your support! We will be reaching out regarding the issues with the emails going to trash as that should not be happening!

Posted 1 year ago

“Kieran was prompt, friendly, efficient - and sorted out our problems 100%.”

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Posted 1 year ago

Thank you Tim for the 5 star rating! We're pleased to hear that Kieran was prompt, friendly, and efficient with our service and we're glad to have sorted out all your problems!

Posted 1 year ago

“very professional and sorted my computer in an hour.”

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Posted 1 year ago

Thank you so much for your 5-star rating! We are thrilled that you had a positive experience, and that our service was very professional and sorted your computer in an hour. We appreciate your feedback and are grateful that you chose to leave a review.

Posted 1 year ago

“JustinA was very friendly and provided excellent service. He also explained what the problem was and his solution very well”

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Posted 1 year ago

Thank you for your 5 star rating. We are thrilled to hear that JustinA provided excellent service, and we're glad that he was able to explain the problem and his solution in a way that was easy to understand. We greatly appreciate your feedback!

Posted 1 year ago

Thank you

Posted 1 year ago

“Jared was very helpful. He provided some great advice along with the service he carried out on my laptop. It is running so much better now.”

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Posted 1 year ago

Thank you for your 5 star rating, Kirsty! It's great to hear that Jared was helpful in providing both advice and service. We're so glad to hear your laptop is running much better now. Thank you for taking the time to write about your experience.

Posted 1 year ago

“Very happy with service from Chis”

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Posted 1 year ago

Thanks for the review Brian! We really appreciate it!

Posted 1 year ago

“I was happy with the service I got from Sashika.”

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Posted 1 year ago

Thanks Janet for your 4-star rating! I'm glad Sashika was able to provide you with the service you needed. It's great to hear that you were happy with your experience. Thank you!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,543 reviews