Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vaughan did a good job and explained things well. It is good also to get the Malware protection contract. He brought my old computer up to as close to the latest version that this computer can go to. So happy with that.”

Helpful Report

Posted 1 year ago

Hi Michael! Malware protection is so important in this day and age with scams and viruses on the constant rise, so it’s great to hear that Vaughan was able to get you on so good protection as well as get your old computer back into as working order and it can go!

Posted 1 year ago

“Anthony was patient, respectful and thorough, when resolving the issues I had with my device. Outstanding at his job. Thankyou”

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Posted 1 year ago

Hi Kathy! Patience is super important with technology, sometimes it has a mind of its own! We’re glad to hear Anthony was able to exercise patience while being thorough and respectful! Thank you for the review!

Posted 1 year ago

“They came very quickly, I had to wait only one day. Jesse was excellent. It was obvious my computer had had it; I did not feel Jesse was pressuring me in any way to buy something that was not needed. My computer had been playing up for months. The expense was unanticipated but completely justified, and I had the money for it anyway.”

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Posted 1 year ago

Hi Peter! We’re glad to hear Jesse managed to find the root of the problem and lead you to the right solution! We hope you enjoy the new computer and if you ever need any further help with it, feel free to give us a call!

Posted 1 year ago

“Weonsuk solved the 2 problems I had encountered. I would be happy to use his services again should the need arise.”

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Posted 1 year ago

Hi there! We’re please to hear that Weonsuk was able to resolve the 2 problems you encountered! If any other tech troubles arise we will be happy to send Weonsuk back out!

Posted 1 year ago

“I was very happy with my Geeks visit. I would like to give Chris an A++. I am very happy with what he did for my computer and his advice about getting me a new printer. I am very pleased with my new printer and it was all done and dusted very quickly. Chris is very good at his job, competent, able and obliging and definitely deserves a raise. I hope he does not leave Geeks. Thank you Stephanie”

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Posted 1 year ago

Hi Stephanie! An A++ is an incredible grade! Chris certainly is passing with flying colours! We’re glad to hear that he got you back up and running to print with a new printer. We’re proud to hear that he was able to be such a star for you and we will definitely share this feedback with him! Thank you for the review!

Posted 1 year ago

“Fantastic service. Nothing is a problem & they treat you with kindness and respect.”

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Posted 1 year ago

Hi Bev! Thank you for the review! Kindness and respect is crucial to good customer service in our eyes so we are glad to hear you agree!

Posted 1 year ago

“We were very impressed with AnthonyC's professionalism and knowledge. He was efficient and we were greatly reassured that our IT issues had been resolved.”

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Posted 1 year ago

Hi Wendy! Thank you for such a great review! AnthonyC is very good tech and so we’re glad to hear you agree! It’s important to us to make sure you know and can see what the fix was, so hearing you’ve been reassured is reassuring to us that everything is done right! Thank you again!

Posted 1 year ago

“Good service and plenty of warning on arrival time”

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Posted 1 year ago

Hi Lance! Giving clear instructions on when and how an appointment is happening is important to us so we are so glad to hear you found this happened in your appointment! Thank you for the review!

Posted 1 year ago

“If you are not Techno Savvy like me the Geeks are a God-send. Thanks fellas”

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Posted 1 year ago

Hi Stephen! This is amazing to hear! We always want to give great service, and being considered a God-send honestly exceeds our expectations! Thank you so much for the review!

Posted 1 year ago

“Super efficient, will use again if required. Regan was very friendly and efficient”

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Posted 1 year ago

Hi Stu! Thank you for sharing your experience with Regan! She’s certainly a wonderful technician and we’re proud to hear that she made you confident to use us again! Thank you for the review!

Posted 1 year ago

“Felt very confident with Regan's diagnosis. Found her VERY pleasant to work with”

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Posted 1 year ago

Hi Lyn! We’re thrilled to hear that Regan was such a pleasant technician to have along! We will share this review with her so she gets the recognition she deserves! Thank you!

Posted 1 year ago

“Appreciate Sam's comprehensive knowledge and the simple way he explains technology”

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Posted 1 year ago

Hi Alyson! We believe hiring techs who have great tech knowledge is crucial so we are glad to hear that Sam meets that mark! Thank you for the review!

Posted 1 year ago

“Tom’s help was awesome.He corrected several problems which I had on my iPhone & iPads. Very knowledgeable & very sensitive to customers concerns.When I need the Geeks again, I would be very happy for Tom to assist.Geeks have some very qualified technicians who have helped me through the years with technology which can seem hard to understand.Congradulations to the Geeks on Wheels.”

Helpful Report

Posted 1 year ago

Hi Peter! Thank you for sharing your feedback with Tom’s latest visit! We’re glad to hear he was able to sort out your issues with your apple devices whilst being aware of your concerns! We will let him know you send your thanks! Thank you for the review!

Posted 1 year ago

“Very good service. Most of our IT problems solved efficiently and with ease.”

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Posted 1 year ago

Hi Bernadette! We are happy to have provided a good service for you and get your IT problems solved efficiently and with ease! Thank you for the review.

Posted 1 year ago

“Regan was very helpful, patient, competent and friendly. First class service.”

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Posted 1 year ago

Hi Chris! We are so proud to hear Regan was so good in so many aspects for you! We will share this with her so she can get the recognition she deserves! Thank you for the review!

Posted 1 year ago

“On time, efficient”

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Posted 1 year ago

Hi Lorraine! Thank you for the 5-star review!

Posted 1 year ago

“The initial problem that warranted my call was fixed promptly - however the Technician then changed something on my settings which took him a further 45 minutes to recify.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We really appreciate feedback from our customers about their experience. A 5-star standard is what we expect our customers to receive, we understand that this job may have taken longer than required due to the mistake made by the technician however we have looked into your appointment and it seems that the total time of the invoice did not exceed the minimum so luckily no additional charge was created due to this error. We do however apologise for the inconvenience caused by having the technician onsite for longer than planned. If you would like to discuss this matter further, please don't hesitate to give us a call on 0800 424 335 and ask to talk to one of our managers and we will gladly see what we can do to assist.

Posted 1 year ago

“Prompt & pleasant service, tailored to what I needed.”

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Posted 1 year ago

Hi Alison! Thank you for your feedback on our services! Tailoring our work to each individual is important to us, so that we know our customers get their computer working in the way they need it too! Thank you for the review!

Posted 1 year ago

“First time I have used Geeks on Wheels, they were amazing! While I am I.T. savvy, the service Donovan provided was exceptional. While he was absolutely thorough, he worked very fast, likely saving our business hundreds of dollars due to his efficiency and competence. As we are a small business, a smooth transition to new hardware and system upgrades was essential. I cannot speak highly enough of both Donovan and Geeks on Wheels. Absolutely stoked with this service.”

Helpful Report

Posted 1 year ago

Hi Bronwyn! We are so happy to hear that your first time using us has been such a great experience! We always want to ensure every customer has a great customer service experience and so hearing Donavan was able to offer that for you and your small business is great! We're stoked to hear that you're stoked! Thank you for the review!

Posted 1 year ago

“Jessie was really helpful and professional.”

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Posted 1 year ago

Hi Harry! We share your feedback with Jesse so he gets the recognition he deserves! Thank you for the review.

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews