Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,789 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed to find 2 Apps. aren't loaded from my old Laptop.”

Helpful Report

Posted 5 years ago

Hi Helen, sorry to hear that 2 of your apps are not on your new Laptop, could you please call our Geek Hotline and they can assist.

Posted 5 years ago

“Sanju responded quickly to my phone request. He was able to help with my computer not turning on and then he pointed out I needed updating soon to windows 10. He suggested a laptop - my screen had also broken down and arranged it all efficiently, getting rid of surplus broken parts to recycling ! it all cost more than I was comfortable with, but he was very pleasant and efficient.Thankyou Sanju!”

Helpful Report

Posted 5 years ago

Hi, good to hear that Sanju was able to get the issue with your computer not turning on and was able to provide both a pleasant and efficient service. Thank you for the 4 stars!

Posted 5 years ago

“Manny was pleasant to have here and seems to have fixed pretty much all of the items on my list.”

Helpful Report

Posted 5 years ago

Hi Lynda, good to hear that Manny was pleasant and able to fix everything on your list. Thank you for the 4 stars!

Posted 5 years ago

“Always prompt and helpful and respectful to clients.”

Helpful Report

Posted 5 years ago

Hi Maxine, good to hear that our technicians were able to provide another prompt,helpful and respectful service. Thank you for the 4 stars!

Posted 5 years ago

“Very good service and knowledgeable assistance. Unfortunately however while the printer was fixed on Friday, it is not longer working again and cannot be located via the network so I will need to get the technician back again. Very frustrating.”

Helpful Report

Posted 5 years ago

Hi Michelle, good to hear that Julian was able to provide such a good service. In regards to your printer could you please contact our Geek Hotline on 0508 123 111 and they can remotely access your device and go about correcting this issue for you. Thank you for the 4 stars!

Posted 5 years ago

“My thanks to Antony who came on-board via remote access and restored my empty Google Favorites folder, one very good reason for having a backup drive. And he was also able to resolve my Yahoo mail problem as well. And for the record, if you access Genesis/Energy IQ [and I suspect a few other companies] and get told “your browser is out of date”, that’ll be because they probably prefer eg Google Chrome or Microsoft Edge, don’t like Microsoft Internet Explorer. Tia Graeme”

Helpful Report

Posted 5 years ago

Hi Graeme, good to hear that Antony was able to resolve your issues. Thank you for the 4 stars and the feedback!

Posted 5 years ago

“Please ask Ryan for the password he typed into the computer. Now that my finger print has been entered it needs a password to complete the start-up. I assume it is what Ryan entered which I said was "rosedale thirty six with capital R and capital D" which should have been "RoseDale36". However, the Mac doesn't accept this but gives a hint "home". After I entered my fingerprint I was not asked for a Password so I assume it requires the one Ryan entered. A phone message or email response would help please. Steve”

Helpful Report

Posted 5 years ago

Hi Steve, we sent Ryan a message to follow up with you in regards to your password. Thank you for the 4 stars!

Posted 5 years ago

“found him to be good quick and easy to talk to”

Helpful Report

Posted 5 years ago

Thanks Tony!

Posted 5 years ago

“Geeks responded quickly and politely when something had gone a little wrong. It showed that they were committed towards having a successful result and that their customers were satisfied with the service they provided. I would use them again.”

Helpful Report

Posted 5 years ago

Hi Carol, sorry to hear this, I understand we are looking to resolve your issue ASAP

Posted 5 years ago

“Louie did very well with the new iPad. He said he would send me some info about headphones for my tv but I have not heard from him. When can I expect to hear from him about the headphones?”

Helpful Report

Posted 5 years ago

HI Barbara, I will follow up with Louie and get him to be in touch

Posted 5 years ago

Hi Barbara, I have messaged Louie to ask about this for you

Posted 5 years ago

“Harry installed a new scanner/printer, and briefly explained how to use it. He was on time, clear and polite. I have marked the visit as a 4 rather than a 5 because - as an older person - I would have liked a slightly more hands-on (DIY) instruction tutorial.”

Helpful Report

Posted 5 years ago

Hi Bob, thanks for your review! We really love giving our customers the best possible service and would love the opportunity to come back free of charge to give you hands on tutorial. Please feel free to give us a call and book this in. 0800424335 thanks again Bob.

Posted 5 years ago

“Don’t like how a job sheet email is sent with my passwords on it as there are copies elsewhere.”

Helpful Report

Posted 5 years ago

Hi Leith, thanks for that feedback, we have asked the technician who came to check with the customer prior to sending passwords this way.

Posted 5 years ago

“Val our technician was very helpful and we felt comfortable with him in our home he was respectful and polite😀I was a bit disappointed when I had told the operator that we had a poor internet connection and I asked if the technician would have all the necessary equipment to get us up and running and found in fact he didn’t and had to order in and we had to wait till following week so had to cancel plans of having people over to watch opening of World Cup rugby in the weekend but now we r set up and deco seems to be working well so thanku”

Helpful Report

Posted 5 years ago

Thanks Jo, great to hear you are happy now, unfortunately with the World cup being so busy, the stock we sometimes need for optimising the internet can be a challenge

Posted 5 years ago

“Service was excellent. I was not expecting to buy a new computer so the cost was unexpected. Some how this evolved into a request for immediate payment. Eventually I paid by Visa which allowed me to manage the cash flow timing and the problem went away.”

Helpful Report

Posted 5 years ago

Thanks for your review, sorry to hear that you were unaware of payment on delivery

Posted 5 years ago

“Scott was knowledgeable and was able to solve our issue”

Helpful Report

Posted 5 years ago

Thanks for your review Wendy

Posted 5 years ago

“Many thanx Sam for xcellent service.”

Helpful Report

Posted 5 years ago

Thanks for giving Sam such and excellent review Nick!

Posted 5 years ago

“As always, very helpful.”

Helpful Report

Posted 5 years ago

Hi Denis, thank you for the feedback and the 4 stars!

Posted 5 years ago

“Convenient and skilled”

Helpful Report

Posted 5 years ago

Hi, thank you for the feedback and the 4 stars!

Posted 5 years ago

“Christoff was easy to speak to and quick to respond. A very personable guy with great recommendations and respectful manner. Geeks on wheels were easy to book with a wide range of tech knowledge.”

Helpful Report

Posted 5 years ago

Hi Ellen, good to hear that Christoff was able to provide such great recommendations and quick to respond to your questions. Thank you for the 5 stars!

Posted 5 years ago

“Note to Christoff: The re-set on the TV resulted in loss of sound through the Headphones, not checked at time of the re-set. Follow up visit to deliver new Laptop is scheduled for this week (?) so H- Phones can be checked at that time.”

Helpful Report

Posted 5 years ago

Hi Fred, I understand that Christoff has discussed the phones with yourself since posting this review. Thank you for the 4 stars!

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 6,789 reviews