Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,452 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service and good price. Would definitely use again.”

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Posted 1 year ago

Hi Ginny! Thank you for the feedback and review of our service, we would be more than happy to help if any future tech troubles crop up!

Posted 1 year ago

“AnthonyD was a lovely and extremely informative and very helpful.... and the service was prompt, no waiting.... thanks guys !!!! Oh and reception lady..AWESOME!!!”

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Posted 1 year ago

Hi Maureen! We are so proud to hear that AnthonyD did such a great job for you. We always love to know how our technicians are doing so we can upskill and praise them where needed, and it sounds like Anthony's demeanor and knowledge certainly deserve some praise! We're also thrilled to hear our call center was able to make it so simple for you to get a job booked! Thank you for the review!

Posted 1 year ago

“Justin was extremely helpful, very knowledgeable and efficient.”

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Posted 1 year ago

Hi Grant! Thank you for sharing your experience with Justin in your most recent appointment! We will let him know your feedback so he knows he's doing a great job!

Posted 1 year ago

“Great service. My computer problems were solved by a friendly and competent technician.”

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Posted 1 year ago

Hi John! We are thrilled to know that your computer was all sorted by your technician. Thank you for the 5-star review!

Posted 1 year ago

“Aaron was very professional and provided good advice.”

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Posted 1 year ago

Hi Tony! Thank you for sharing your experience with Aaron! We will pass this on to him so he gets recognition for a job well done! Thank you for the review!

Posted 1 year ago

“On time which is huge for me. Aman was very knowledgeable. Knew where the fault was.”

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Posted 1 year ago

Hi there Wendy! We are so thrilled to know that Amandeep was able to give you such a great experience, by arriving on time, his knowledge, and his ability to resolve the fault! Thank you for the review.

Posted 1 year ago

“We needed some help with our wifi setup. Anthony was brilliant and got us sorted within 45min. He was knowledgeable and very efficient. Will definitely use Geeks on Wheels again.”

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Posted 1 year ago

Hi Dennis! It's great to hear that Anthony was able to help get your Wifi all sorted out! It's such an important part of our day-to-day, so we definitely want to make sure everyone has the best set up possible! We are thrilled to know that you enjoyed our service and would use us again! Thank you for the review.

Posted 1 year ago

“We have had 3 computer repair visits from Josh and have always found him to be excellent at his job we have been computer uses for at least 25 years and probably 5 different repair companies and Geeksonwheels has been the best asJosh explains things clearly Thanks, John Moran.”

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Posted 1 year ago

Hi John! We are so proud to hear that Josh has given you continual excellent service through his 3 visits! We always want our techs to be giving the best possible service and so we are proud to know that Josh was able to do that for you and lead you to find us to be the best! Thank you for the great review!

Posted 1 year ago

“Very impressed with Regan and her work ethic and personality!! Happy to recommend Geeks on Wheels.”

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Posted 1 year ago

Hi Paulette! We are thrilled to know that Regan was able to give you such a great experience with her work ethic and personality! Thank you for the review!

Posted 1 year ago

“Thank you for the opportunity to write this review. Our Tech was Charm, who presented as a clean, well-dressed young man, who exuded confidence and a friendly smile and demeanor. He immediately got down to business and I could see he was a very competent operator who quickly assessed our issues and corrected some outstanding matters on our computer. He identified changes that needed to be addressed and was an excellent communicator as went through the various procedures, and explained the relevance of the issues as he went.”

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Posted 1 year ago

Hi Geoff! We are so thrilled to hear our technician was able to give you such a great experience! We always want to have technicians who are a great representation of our company and it sounds like Chance was! We're proud to know that he was able to find the tech troubles quickly and get them corrected in due course, with great communication throughout the experience. Thank you for the great review, and we will be sure to let him know that you send your thanks his way!

Posted 1 year ago

“It was great to have someone help me with my new computer just really to ensure it was safe both security wise and for my own ability to use it to its maximum. Many thanks to Sam for the good service. Alison”

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Posted 1 year ago

Hi Alison! We are thrilled to know that Sam was able to give you such great service in your appointment with him! It's certainly great to be able to have your new computer all setup, so you can have confidence that you can use it fully and know you'll be safe using it! Thank you for the great review!

Posted 1 year ago

“Fantastic service both on the phone and in person, very knowledgeable and friendly staff. Very happy with the outcome of the service koutou, nice one! And thanks Chance!”

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Posted 1 year ago

Hi Cheri! We are thrilled to know you've had such a great experience with both our phone and road staff! We always want to have a great staff force who give our customers the best service possible! We will send your thanks to Chance too. so he knows he's done a job well done. Thank you for the review.

Posted 1 year ago

“Knowledgeable, friendly and efficient service was provided and I will use this Geek again if I need further assistance.”

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Posted 1 year ago

Hi there! Thank you for the feedback on our service! We are thrilled to know that we brought such great qualities to your appointment in our attitude and knowledge! We will be more than happy to help again if any future tech troubles pop up. Thank you for the review!

Posted 1 year ago

“KieranG was very efficient, sorted out the problem with my phone and laptop and advised on what needs attention in near future. Great service thank you!”

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Posted 1 year ago

Hi there! We are proud to know that Kieran was able to give you such a great experience in resolving your troubles with your phone and laptop! Thank you for the 5-star review!

Posted 1 year ago

“What should have been a half-hour job turned into four hours from no fault of our own, but due to staff not being able to do the job. Granted, we were given some credit, but under the CGA and reasonable timeframes should only have been charged for what would be a realistic timeframe for a qualified person to take out one modem and put in a new one of the same brand with no major changes required - which with our last modem change with a different provider was half an hour. We thought we were employing someone who could do this quickly and easily, but that didn't turn out to be the case and we are the ones who have had to pay for it.”

Helpful Report

Posted 1 year ago

Hi Keith. We are sad to hear that you have had this experience. We always aim to give the best experience possible, and so we're disappointed to know we weren't able to do this, this time. We are looking into this job and a manager will be contacting you shortly to assist with coming to a resolution.

Posted 1 year ago

“Delighted with the quick response and then the time the operator took to making sure I understood the process going forward.”

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Posted 1 year ago

Hi Alison! We are thrilled to hear that you had such a great experience with quick response times and clear communication on what was happening! Thank you for the review!

Posted 1 year ago

“Very quick response. Able to address the issue quickly and gave good information and advice. Justin A was friendly, polite and professional.”

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Posted 1 year ago

Hi Heather! We are thrilled to hear Justin was able to resolve your tech troubles quickly and effectively, as well as bringing a great attitude to the work! We will pass on your feedback to him so he gets the recognition he deserves! Thank you!

Posted 1 year ago

“Fixed the problem on an elderly computer. Entertaining, amusing, knowledgeable. Thanks JackM.”

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Posted 1 year ago

Hi Pauline! We are proud to know that Jack did such a great job on getting your old computer fixed up, as well as bringing a fun attitude and experience! Thank you for the review!

Posted 1 year ago

“Tom was fantastic. Got me all set up. Extremely helpful and professional.”

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Posted 1 year ago

Hi Bridget! We are so proud to hear Tom did such a great job in getting you all set up! Thank you for the 5-star review!

Posted 1 year ago

“Friendly, prompt and effective.”

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Posted 1 year ago

Hi there! Thank you for the feedback and 5-star review!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 6,452 reviews