Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,791 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,791 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a person come out to look at my tablet, paid $200.00 and was sent a receipt via e mail. This company are so hi tec they can't resend a receipt that for some reason wouldn't print with the inclosed notes. Instead the front of house wanted to charge me another $100 to get someone in tec to help me. All i wanted was the reciept resent by e mail aparently they can't do that, how about sending one in the post, well that was just too much of a simple request, way to go Geeks On Wheels, the woman was useless for helping a customer, wasn't going to put me through to a manager or owner, but great at trying to make more money from a client , can't lick a stamp and send do anything manualy, no customer service at all.”

Helpful Report

Posted 4 weeks ago

Hi Petrina, Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the inconvenience you faced with the receipt and our team's response. I have attempted to call you regarding this issue; however was unable to reach you. I see that during the call you had yesterday, we resent the invoice to you as requested. We have also posted your invoice and notes via the post as requested, as it sounds like our call centre wasn't able to assist over the phone call. I’d appreciate the opportunity to discuss this further and see how we can assist you. Please don't hesitate to reach out to us and ask to speak to Andy. Best regards, Andy from Geeks On Wheels

Posted 4 weeks ago

“The person who attended lacked the necessary expertise - he had to phone for advice numerous times, took a great deal of time, and, while he sorted out some issues he created new issues. This was a very expensive waste of time. We will not trust Geeks on Wheels again and would not use them again”

Helpful Report

Posted 1 month ago

Hi Christine, Thank you for taking the time to share your experience with us, and I'm truly sorry to hear that our technician did not meet your expectations. We aim to provide high-quality service and apologise that in this case, we missed the mark! We understand that it can be frustrating when issues are unresolved, especially when new problems arise. We take your feedback seriously and if you're open to it, we’d like a chance to make things right. We will reach out to you today to discuss having a senior technician come to review the work completed and address any remaining issues. Your trust is important to us, and we hope to restore your confidence in our services. Best regards! Andy from Geeks On Wheels

Posted 1 month ago

“I have already pointed out that the brand new Computer your engineer installed last week is not functioning satisfactorily. I have large concerning messages from McAfee all down the rhs of the screen telling me to delete viruses. Your engineer assured me that some threat protection is included in your package with the new computer. For information, I had these same messages on my old computer so I pain $104 within the last month to Norten but the messages still continued. The problem is probably because they had me listed as being with BTInternet and not gmail who I have been with for the last year. Please sort out this problem as you are well regarded around here and I would like to give you a better score!”

Helpful Report

Posted 3 months ago

“Job incomplete. Work paid in advance and not completed.”

Helpful Report

Posted 4 months ago

Sorry, Warwick! Your appointment was closed in error but I do believe your technician has reached out to you and organised a visit to complete the work after the Christmas period. If you have further concerns with your appointment, please reach out to us on 0800424335 and we would be happy to address these.

Posted 4 months ago

“This was not a satisfactory service. We booked a professional service for a very simple thing, Parental control. The tech was looking online almost step by step to set the required service. He had a very limited knwledge and the fact that he has to refer to his tab to find the solution online. Seems like he has never done Parental Controls set up before.”

Helpful Report

Posted 5 months ago

Hi Kanwal, we are sorry to hear you have had this experience. One of our managers will look into why you have had this experience and reach out to you as soon as possible to come to a resolution.

Posted 5 months ago

“So expensive, with no help added. His solution was new WIFI system. Quoted mt $699, i found online, same thing for $400. Then after 15mins of telling me he cannot do anything, charged me almost $200. Joke, never reccommend, never use again.”

Helpful Report

Posted 7 months ago

Dear Mark, Thank you so much for taking the time to provide us with your feedback about your experience with Geeks on Wheels. We truly appreciate customers like you who share their thoughts and concerns, as it helps us improve our services. First and foremost, please accept our sincere apologies for the inconvenience caused during your interaction with our technician. We understand your frustration regarding the pricing and that you found the same WIFI system online at a lower price. We do offer some price matching to help narrow the gap between our prices and prices from online suppliers. It appears that you were charged for our minimum 1hour charge with the expectation of returning to set up the network solution for you which would have been included in that initial payment We would like to investigate your experience further as our customer experience is our top priority and your experience greatly differs from our normal customer's experience. If you could give us a call at 0800424335 and ask to speak to Andy, we will do our best to come to a fair resolution for your experience.

Posted 7 months ago

“Weren't able to fix our problem. Upside - tech polite and apologetic.”

Helpful Report

Posted 7 months ago

Hi there, we are so sorry to hear we couldn't fix the problem. A manager will reach out to resolve this for you!

Posted 7 months ago

“I have been trying to contact Geeks on Wheels since 12.45 pm on Saturday. It is now 10.51am Monday. I chair the Canterbury Arts and Heritage Trust and have missed an important submission deadline. I have now left three urgent messages for someone to contact me. Why was I not a priority for GOW to call me back first thing Monday since I left a message within GOW working hours on Saturday? I am a fully paid-up subscriber.”

Helpful Report

Posted 1 year ago

Hi there. We are certainly sorry you weren't happy with the wait time and the frustration it caused but unfortunately, we were facing a peak in demand at the time and were doing our best given those circumstances. We understand that one of our managers has since spoken with you about your experience.

Posted 1 year ago

“What should have been a half-hour job turned into four hours from no fault of our own, but due to staff not being able to do the job. Granted, we were given some credit, but under the CGA and reasonable timeframes should only have been charged for what would be a realistic timeframe for a qualified person to take out one modem and put in a new one of the same brand with no major changes required - which with our last modem change with a different provider was half an hour. We thought we were employing someone who could do this quickly and easily, but that didn't turn out to be the case and we are the ones who have had to pay for it.”

Helpful Report

Posted 1 year ago

Hi Keith. We are sad to hear that you have had this experience. We always aim to give the best experience possible, and so we're disappointed to know we weren't able to do this, this time. We are looking into this job and a manager will be contacting you shortly to assist with coming to a resolution.

Posted 1 year ago

“while the gentleman who turned up was sincere and new what he was doing the same could not be said of the previous staff member who has ended up costing me alot more through not doing as he was asked and yet told me he had ,the responce from geeks on wheels to my issues was very poorly handled , i feel that having been a client for a number of years i have been bably let down ,”

Helpful Report

Posted 1 year ago

Hi there Steve, we are sorry to hear that you've had this experience. We're glad to know that our latest technician was able to help and give you a great experience, but we are disappointed to know our previous two technicians weren't up to the same standard we expected. We will let a manager know and get them to look into it and get in contact with you ASAP.

Posted 1 year ago

“I used Geeks for many years in the past. This time I used the online referral system which got answered by a person who wanted to talk to me about a money plan (Geek +). I explained I need speed of service and money did not matter in that instance. After 4 days of back/fwds, I left to have my laptop fixed by another company- same day service and was cheaper. Im disappointed by the Geek service and will go elsewhere now. Denise”

Helpful Report

Posted 1 year ago

Hi Denise, we are really sorry to hear you've had this experience. We usually find our booking system is quick and easy to get appointments booked in however it sounds like something has gone wrong here and is not what we usually expect! Our managers are looking into why this has happened and hope to get you some feedback ASAP. Thank you for the feedback, and we once again apologize for this outcome.

Posted 1 year ago

“I had samila come to help me set up emails etc on laptop. He charged me $250 and nothing works. He also took a number of calls during his visit which is only annoying because the job turned out so bad. It is weird I spent $250 with you guys and it seems to be working worse than before. No files were added to email as he wanted to charge more. Very bad outcome but a funny story to tell”

Helpful Report

Posted 1 year ago

Hi there Danny. We are so sorry to hear that this has happened. We're shocked to find that nothing is working after your latest visit as that is definitely not the service we aim to provide! We are going to look into this for you and a manager will contact you to discuss it further and see if we can come to a resolution to get you working properly!

Posted 1 year ago

“Hi , I requested to have extenders added to improve my Spark Wifi service / GOW reckoned easy fix and that I installed DECO units however these failed to work, however I kept losing my internet connection. I requested that Geeks return and reinstall so the system worked correctly however two visits later nothing improved. In fact I had worse Wifi coverage than previously. At the same time I lost connection to Netflix, Spotify and my security cameras. Geeks suggested that I replace the Deco units with another batch but I was so frustrated by this time that I decided to request my money back which was agreed.”

Helpful Report

Posted 1 year ago

Hi Jamie. We're sorry to hear you had this experience. Usually, we have a great track record with Deco's working well for us, but it sounds like you must have had a faulty batch. We're sorry for the stress this experience may have caused as we understand that internet and WiFi coverage is critical in this day and age. Whilst we have already agreed to refund all the decos and jobs if we can help in any further way to improve your experience please give us a call on 0800 424 335 and ask to speak to a manager, as we would love to turn this into a positive experience for you.

Posted 1 year ago

“very upset at the lack of advice given as hard to understand the person they used to be a lot better but lately no i had to ask another person to help me i paid for a service i didnt get very upset by that”

Helpful Report

Posted 2 years ago

Hi Heather. Thank you for your feedback, we are disappointed you have had this experience recently. We usually hear that our technicians are high quality and explain things well, so this definitely seems like a situation where we have dropped the ball. We will get a manager to contact you and try to resolve this with you.

Posted 2 years ago

“I wanted the BIOS of the CPU to be enabled or configured to run Windows 11. Without any checks my geek said I needed a new computer. As he was here I asked him to increase the C drive capacity and reduce the empty D drive. He said I needed a new hard drive and that would be $500+. Somebody at GoW knows how and what to do to fix both of these issues. If a geek does not know what to do he should be able to call somebody else and find out. Also he went to the wrong address even though my details had been confirmed the day before.”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback, David. We really appreciate you taking the time to let us know about your experience. Unfortunatly not all computers are able to run Windows 11 due to hardware limitations. We want to make sure your experiences with Geeks on Wheels continue to be positive, and your feedback is invaluable. Please contact us on 0800 424 335 and ask for Paul to discuss this further.

Posted 2 years ago

“Service incomplete. As a publishing company, we required a sound system of coordination between our devices. MPI Ltd is the name of our but used my name Bill Mc Arthur.”

Helpful Report

Posted 2 years ago

Hi Bill, we are sorry to hear you've had this experience. We always aim to offer a complete service and it sounds like something went wrong here. A manager will look into this further and get in contact with you. Thank you for the feedback

Posted 2 years ago

“Really bad experience today with Geeks on Wheels (Wellington). Having sought advice regarding the performance on a MacBook Air, I was told after about 30 seconds I needed to buy a new laptop. Geeks on Wheels proceeded to ask for the full call out fee, offering no discount. I thought it was reasonable to offer a discount in this situation and that this info could be been ascertained prior to appointment. Poor form!”

Helpful Report

Posted 2 years ago

Hi Rory, we're really sorry to hear that you've had this experience, and we're disappointed that you didn't feel like you received the high-quality service we expect to offer. Although we do have a minimum 1 hour charge which was explained at the time of booking, we have had a look into this further. Unfortunately when we arrived we discovered that your Macbook Air was a 2015 model and therefore is deemed vintage by Apple. As such Apple no longer provide support for it hence our technicians recommendation to upgrade the device. Your technician also did attempt to offer additional assistance with a number of other things while he was there so you could get the full hours worth of time. However, after one of our Supervisors contacted you to discuss the situation further, as an act of good faith, we did offer to refund half an hour. We hope this explains what has occurred, and why, and resolves your frustrations a little.

Posted 2 years ago

“very expensive”

Helpful Report

Posted 2 years ago

Oh dear. That is so disappointing to hear! We are much more used to our customers feeling our service was good value for money. There is something we obviously need to put right here so we'd love to speak to you to better understand your experience. If you could contact us on 0800 424 335 and ask to speak to Reuben or Andy so we can discuss this further that would be great.

Posted 2 years ago

“Left in the same spot I was in before I sent in an inquiry, but now down $152.”

Helpful Report

Posted 2 years ago

Hi Richard. Thank you for the feedback, it's displeasing to us to hear you didn’t have a positive experience. Our first priority is our customers' satisfaction, and we are keen to understand better the areas we may not have delighted you here. Unfortunately, we have a minimum charge of 1 hour which applies to all our bookings. However, if you would like to discuss if this was a fair charge, please contact us on 0800 424 335 and ask to talk to Kevin and I would be happy to see if we can come to a fair solution.

Posted 2 years ago

“None of the issues on the invoice notes are sorted. Please send a tech again asap”

Helpful Report

Posted 2 years ago

Hi Ash. It’s disappointing to hear of your frustrations. It looks like you have an appointment booked for a tech to come back out and have a look at the issue again. If the delay on their availability is too long then please call through to our call centre on 0800 424335 and ask if our helpline team could give you a call to have a look into the issue for you.

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 6,791 reviews