GEMPORIA Reviews

Name: GEMPORIA
Rating: 1.66

1.7 Rating 263 Reviews

14 %

of reviewers recommend GEMPORIA

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1.7

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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GEMPORIA 1 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 years ago I bought my daughter a gold and diamond ring for her 40th birthday.I paid about 240 pounds for it being assured that they were diamonds.However ,she went to sell it today and when the diamonds were tested she was told they were moissanite. Very disappointed,I have known you from day one and 90 per cent of my jewellery comes from you because I trusted you.”

Helpful Report

Posted 1 year ago

“Ordered make up on a bogor promotion and only received one.after contacting customer services I was told I should've ordered 2 at the time. I pointed out that it didn't say that on screen ,but they would not send me the missing one.it was obvious on a bogof deal that i wanted the free one.who wouldn't? Email was also not pleasantly written. Won't be shopping again here.”

Helpful Report

Posted 1 year ago

“Ring has been back to them 6 times now, first for a loose stone. Then repeatedly for this again and for a stone falling out. Eventually they replaced a stone with a larger one that is bigger than the others so it looks out of place, said they would correct it. Then 90 days later after having my Ring for 3 months send a letter and the Ring saying they can't fix it.”

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Posted 1 year ago

“Charlie guys and girls barron. Who does he think he is jimmy bl00dy Saville. Then lindsay, bless her, she's always so proud of the buyers. Get a life, they've bought rubbish not fought in a war.”

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Posted 1 year ago

“Look at all the beautiful emeralds and rubies, all glass filled. Cheap midas rubbish. Tat, tat, tat.”

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Posted 1 year ago

“Too much cheap White Zircon in most of the jewellery sold on Gemporia,I used to enjoy watching and buying but this is spoiling it for me .”

Helpful Report

Posted 1 year ago

“I bought a fire opal pendant and received a full brown stone, not a clear bright orange one I ordered.”

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Posted 1 year ago

“Amber is supposed to be one of a kind, yet 2 pieces had EXACTLY the same black insect in them. Same shape, same size. Same position. This would be impossible. They must have made multiple plastic insects and somehow put them inside the amber. They are con artists.”

Helpful Report

Posted 1 year ago

“Bought what was described as an internally flawless diamond ring and took it to my local trusted jeweller for his opinion. He said that he could see inclusions. I left feedback to this effect and gemporia responded by saying that Safeguard should be used as an impartial valuer. I would really like to know who is the "expert" who comes up with the grade they put on their certificate of authenticity?”

Helpful Report

Posted 1 year ago

“Gems jewellery is worthless, sold a diamond ring, blue diamond, canary diamonds. Only got 56.00 for it, diamonds are rubbish quality.”

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Posted 1 year ago

“Was quite disappointed with the calendar cost 50 pounds the silver chain didn't look like the one on TV and no authenticity. Normally I've been really happy with my orders up until now.”

Helpful Report

Posted 1 year ago

“Posted an honest review about my poor experience with sales tactics and lack of response from customer service.Received a very rude and inaccurate reply to my email but were very keen to post a "we are super helpful" response to my review for all to see. They do not respond well to any criticism and will in my opinion,looking at the tat they are selling will not see their 20 th birthday.”

Helpful Report

Posted 1 year ago

“Funny how most of the early daily reviews on trust pilot are always 5 stars. The 1 stars are at the bottom of the pile. Crook Bennett and his cronies making his vulnerable Indian workforce to post them .”

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Posted 1 year ago

“Presenters animated shouting at the camera, patronising, hattie and posh knickers cavill woman are the worst. Who are they trying to kid, as though they are putting customers first letting them have tat supposedly worth 1000s for 20 quid. The tat is so shiny under the studio lights, who walks round in the street with a torch shining on them.”

Helpful Report

Posted 1 year ago

“Watching this evening at 8.20. Wish the presenter would put some clothes on, really don't need to see everything thank you. Really off putting I watch for the jewellery not boobs and I'm no prude!”

Helpful Report

Posted 1 year ago

“I sent an item off to them for a repair. Despite me informing them of my new address on 3 occasions, the still dispatched to old address and have now lost my item This piece of jewellery was extremely sentimental and precious to me.”

Helpful Report

Posted 1 year ago

“Yes I agree with all the reviewe I have read. I'm pleased to hear the viewers are thinking the same as I have been. David Troth gets on my wick, as soon as he comes on I switch off. The reason he is selling so much jade on Gemporia & Jewellery Maker is because he and Steve Bennett went to the woods with a jade buyer in China and bought a s... load of jade and now they are trying to get rid of it as they bought too much. Jade jade bloody jade.”

Helpful Report

Posted 1 year ago

“I and have been ripped off to the tune of £115. I recently bought a large bottle of pro-life CBD. It was delivered to an old address despite me calling to change my address with the call centre prior to this and was assured it was done. When it didn't arrive - i spoke to the call centre to express my concern and effectively received a shoulder shrug and a response of it's not our fault - there is nothing we can do. No CBD oil and no refund. I emailed the operations manager and the vendor of the oil and haven't received a response. I am going to make one last attempt to make contact with management and then will fill out forms for the small claims court. Payment for goods or services is a consumer rite. I have been a long standing customer and have regularly bought from gemporia, but will no longer be doing that. The shabby treatment I have received is unacceptable.”

Helpful Report

Posted 1 year ago

“I bought a string of pearls in a clearance event.You would think this would be the lowest price they would sell for.One week later they were sold for £100 less. They continually put things in a sale 2 days later and then not pay out on their price promise guarantee. Very shabby treatment of longstanding customer.Would certainly not recommend gemporia for their sales tactics”

Helpful Report

Posted 1 year ago

“Jess and her imaginary conversation with the gallery. She needs to see a shrink. Dave and his scarce jade which is now in the sale. CBD oil. They must all be over dosing on it.”

Helpful Report

Posted 1 year ago

GEMPORIA is rated 1.7 based on 263 reviews