Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.57

3.6 Rating 322 Reviews

65 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My nuu a23 stopped working my Beastie dropped my phone in the pool not working flashing don't buy this Phone”

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Posted 10 months ago

Javon, Sorry to hear that. We don't provide a free replace for customer damage, but you can reach out to our customer care team for help with replacement options. Gen Mobile Cares

Posted 10 months ago

“I received a few text messages that said congress wasn't going to approve funds for gen mobile and to call my congressman and tell him that I need a phone so please help with funds. I didn't do it. Was it a scam?”

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Posted 10 months ago

Paula, on January 11, 2024, the FCC announced that the Affordable Connectivity Program may end as soon as April 2024 due to lack of Congressional funding. Without funding Gen Mobile will not be able to continue to provide service through the ACP. If you are currently a Gen Mobile ACP customer, you can get more information at https://www.genmobile.com/pages/saveacp

Posted 10 months ago

“Complete FRAUD!!! Your services will work for a couple months after that your internet will completely stop working. If you call in for help they will tell you to reset your data. DONT DO IT!!! Because after that your account will be flagged monthly for over usage and they will not refund you ANYTHING even once they promise you they will AND give you a confirmation number. Not worth the headache I promise”

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Posted 10 months ago

Myesha, we regularly monitor for usage to ensure customers are using data or other services in accordance with our user agreement. If you need help with a refund, please email genmobilecare@dish.com or call our customer care team 833-528-1380.

Posted 10 months ago

“As a new customer I love yall.”

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Posted 10 months ago

“The phone itself is great! My problem is a remote access hacker. (Cyberstalker) He doesn't use passwords. He appears as me (stolen identity) when on the phone except a different location. He changed my apps and took control of my system UI. When I try to get customer service, I get the stalker. They send out emails and text in my name. He/she was talking with gen mobil about paying for extension on my account. I can't afford that. How can I get rid of them? As soon as I have factory reset, they are right back since they have my account information such as IME and phone number. I ture off permission but they turn them right back on. Help! Check phone logs.”

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Posted 10 months ago

Please contact our customer care team for help. We may be able to get you a replacement to help secure your device.

Posted 10 months ago

“I was scammed in Phoenix AZ by a Gen Mobile representative that's going door to door at our complex. I was interested in the tablet only, but he said I qualify for the tablet & phone bundle.. but I didn't have any interest in the phone because I have a phone.. so the guy says there is a $40 fee for the tablet and that's when I said, I'm not interested any more because of the fee.. And I asked him from the beginning will it affect my current ACP and he said "NO" which was a lie! I had a feeling that I couldn't have ACP on my current phone and then the tablet he was offering.. He was a Liar and a scammer because after I told him I didn't want the tablet I found out through my current ACP provider that my current service was transferred to GEN MOBILE and He also issued me a phone number to a PHONE that I NEVER received because I told him I didn't want the tablet or the phone because of the $40 fee. I'm NOT KNOWING, after he left.. HE MADE AN ACCOUNT with my INFORMATION and I lost my current ACP because of his LIES & SCAM. This is the WORST COMPANY that has DISHONEST REPS selling phones & tablets that are supposed to be free to low income people and then taking our personal information and making accounts and not giving us a phone or a tablet. And when I LOGGED in on the PORTAL for GEN MOBILE his scamming a** had made a FAKE EMAIL to my account. JUST THE WORST”

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Posted 10 months ago

“The worst ever. I waited on sims card to keep my number. First I was told old carrier gave wrong info. Then I was told the card they sent was the wrong one so I will have to wait 10 more days. They kept getting my numbers wrong. Hung up on me three times. I'm going back to my original carrier. Oh and the phone switched to emergency calls only so now I can't use it. Problem not fixed. So disappointing.”

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Posted 10 months ago

“Gen Mobile is a total scam!!! A Gen Mobile "pop Up" store was set up outside a convenience store I frequented. claiming free phone and cell service for people that qualified for the ACP program which they said they could check one's quantification in a few minutes. My current phone had a near-dead un-replaceable battery and a badly cracked screen and so I was interested. A few moments later they told me that I was qualified. I asked if would be able to tether my laptop to the phone, as that was the only form of internet connection I had. The agent said that was not a problem. However I needed to purchase the premium phone & tablet combo for $80 plus pay an additional $10 a month for tethering. It sounded like better deal than my current plan so I Went for the $80 phone & android tablet. I was told I just needed to contact Gen mobile on-line to add the tethering service. When I contacted Gen Mobile, the agent had no record of me, my ACP qualification, the purchase of the merchandise, or cell service in my name. The tethering option cost. $10 for 1gb/mo, $30/mo. for 7GB, and $50/mo 10gb. When when I explained that this was not at all what sales agent at the pop-up gen store told me- and I would like to return the merchandise, the Gen Mobile agent informed me that Gen Mobile had no record of the sale or the sales agent. They DID have the phone number of my new phone, but it was not registered to me so I could not return it or get a refund. When I tried to track down the agent from the receipt, the listed party had no address, email or phone #. Gen Mobil would not provide any info about the agent.”

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Posted 11 months ago

John, we want to help review and resolve this issue. Can you please email genmobilecare@dish.com so we can get more details. Thank you.

Posted 10 months ago

“Bought $100 phone from a pair of Gen Mobile grifters in Phoenix. I am disabled with no income. They used another person's account and simm and put it in my phone. BTW their phone rep gave me all that person's personal info, including name birthday, address and last 4 of their social over the phone. Then instructed me to input that into their website to reactivate my simm. Right after telling me the account holder applied for another phone with a different provider. REALLY?!! I called back because reading the contract, (which I recommend) it clearly states that I can be barred from lifeline for providing fraudulent personal info to get lifeline phone service. I said I want a refund and they said they can't help me, because the account is in someone else's name! That I have to find the person who sold me the phone. I have no idea where they are, I haven't seen them set up at my grocery store before or since. I would give them 0 stars, they don't deserve a 1 star. Do yourself a favor, do not deal with these people. My radar should've have gone off, but I was too focused on needing that phone for doctors appointments. I wish I would have seen the HUNDREDS of COMPLAINTS ONLINE.”

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Posted 11 months ago

Sorry for the experience, we would like to review to ensure our enrollment representatives and customer support teams are following correct processes. Please email us at genmobilecare@dish.com so we can get more information and research the application and customer support interaction(s).

Posted 10 months ago

“Genmobile is nothing but dirty scammers. They lie to you all the time. They claim they sent you messages and have not. Also do not get an unlimited data plan with them because it's not unlimited. Such scum bags. And lastly, try to get a refund from them. They lie about that as well.”

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Posted 1 year ago

“This black woman that cells cellphones through gen mobile In Cincinnati sold me a cellphone about a week ago. A few days later my phone completely shut down it won't even hold a charge or turn on and when I called the customer service number she gave me they said my phone number doesn't exist in the system. Lol I'm suing this company . Stop letting these miserable people get away with hacking your phones and stealing your identity . SUE THESE MISERABLE BASTARDS”

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Posted 1 year ago

“This company a total joke, they scammed my mother today saying signing up would not affect her already ACP phone and charged her $50.00. He also did not give his name or a number to my mother. We already have disputed the charge with her bankbecsuse the customer service guy could not give her a refund. He said "refer to the agent who didn't give you his number". I called acp and she indeed lost her current good service with straight talk after the street agent misinformed her and lied to her. I reported them to ACP for abusive and misleading sales tactics, next BBB and lawyer. Their misleading tactics will be brought down. This company is trash along with the shady, lying street agents. I hoped you guys go out of business asap for doing this to people. It's cruel and disgusting. ABSOLUTELY DO NOT DO ANY BUSINESS WITH THEM! YOU WILL REGRET IT!”

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Posted 1 year ago

“If you use your for business, this will screw you. Their terms and conditions have a “reasonable/excessive usage” clause, they will flag your account even though they claim “Unlimited data” they will turn your data completely off(no warning included) and if you are traveling after business hours of their company.. good luck trying to use GPS to get home because you are now stranded. I have had to call 19 times for them to turn back on and explain my situation. Granted they turn it back on but.. I’ve just now found out about this clause on the 19th call. I will now be switching services for the simple fact…… unlimited means unlimited. Just a cheap company with no transparency. No one reads terms and conditions to a tea when choosing a phone service.. even when you choosing a phone service, they explain the terms and conditions themselves. I would have never decided to go with this cheap company if I have known ahead of time and it would have also saved me a headache.”

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Posted 1 year ago

“I purchased an Alcatel Wi-Fi hot spot that was provided with a GenMobile SIM card. I’m unable to set it up and GenMobile has been unresponsive for days. They responded initially and then went silent. For three days I’ve sent them emails asking “Is anyone there”? I don’t think they know how to set it up. They shouldn’t sell a product they don’t know how to support.”

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Posted 1 year ago

“I called for a carrier swap from AT&T, but instead of doing a CARRIER SWAP, the unprofessional agent did a SIM CHANGE, which resulted in losing the service. When I called them they said: " Just wait for your new sim card to arrive in 10 business days". I asked them for a solution till the sim gets delivered, and they said:" This is the only solution we have". Staying without service for 10 days is normal for them. Very Desapointed.”

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Posted 1 year ago

SIM card changes can take up to 10 business days, but will be able to deliver faster in most cases. If there was a swap and you need to wait for a new SIM, give our care team a call to check on a tracking number. It is usually available within 2 days. You may also have options to get a SIM from a store in your area.

Posted 1 year ago

“I received a phone from a street agent and after paying for activation the phone was disconnected in less than a month. When I called customer service they stated that they can not provide a refund and are unable to activate my phone because my details were never inserted into the system so I would have to buy another phone. Mind you this was supposed to be a free government phone. SMH they are real life thieves.”

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Posted 1 year ago

“Order # 29838 On 0716/23 i had paid gen mobile $167.35 for a phone and Sim card and haven't heard for them yet about my phone.”

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Posted 1 year ago

“Horrible, can't access account. Apps always down. Sucks royally”

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Posted 1 year ago

“They shut my phone off with out me knowing i got my phone In Pennsylvania I live in Iowa they don’t help you get set up with a new plan they just disrespectful when I called for help they don’t accept acp program they are lying”

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Posted 1 year ago

“Got a fast great working smartphone ..so far well pleased with Service”

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Posted 1 year ago

Gen Mobile is rated 3.6 based on 322 reviews