Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.57

3.6 Rating 322 Reviews

65 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

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“Gen mobile gives me unlimited call to Asia for just $20.00! Love it!”

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Posted 3 months ago

“I paid for unilimited and now they said no after they told me was unlimited they are lying about it’s not unlimited they want the money and after they gave me 2 days full internet and now not service at all and they charged me $39.00 A month”

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Posted 4 months ago

Jannette, Gen Mobile's unlimited data plans start at $50. Plans have 35GB of 5G/4G data per billing cycle and reduced speeds thereafter. Unlimited does not include unreasonable use, give us a call if there was an issue with the usage so we can see if we can help with the service. Gen Mobile Cares Team

Posted 4 months ago

“I love the service”

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Posted 4 months ago

Loretta thanks for the feedback! We are happy to hear you are loving the service. Gen Mobile

Posted 4 months ago

“I got 2 supposed free apc/ phones from gen mobile paid 50 bucks for the first one 40 bucks for the second one had service fine for 4 months then I was told I could get another phone and paid 40 for the second. The people were in front of dollar general and pocketed the money representing gen mobile now 3 weeks after paying 40 bucks the service was curt off and gen mobile had no answers or idea that people are buying phones from these people and they are getting people's social security numbers and income information. This is horrible and when I called gen mobile over and over they just said my service had been cutting off and had no reason. Absolutely horrible company ,customer service idiots ripping people off”

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Posted 4 months ago

Gen Mobile provides free phone service through the Lifeline program and previously provided free service through the Affordable Connectivity Program(ACP). Phones are not provided for free through the Lifeline or ACP program, as a courtesy some customers receive free phones or can pay for a phone. To qualify for free service through Lifeline or ACP personal information is collected to verify eligibility. Lifeline and ACP have rules for maintaining eligibility. If the service was disconnected, there was likely and issue with the benefit status. We can provide you the information on your account if you are able to verify you are the account holder. Give our customer care team a call at 833-528-1380.

Posted 4 months ago

“They is the worst company out they need to be Sue and shut down. I sent them a broken phone and they sent the phone back to me now wants this phone go all the way out I won't have no phone to use cuz I refuse to pay to send it again and they send it back to me again broke that was crazy and unprofessional I do not trust this company thanks for letting me see who you really are I would never do business with y'all again once this phone go all the way out I would throw it in the garbage I will never contact y'all again and I told this information to the supervisor and they just as worse as the workers there. And they gave me the phone broke .”

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Posted 4 months ago

Sorry for the issues with the phone. If your phone was within our replacement time frame and defective, we will replace it as long as it was not damaged. Our customer care team can get you the status and the reason why it would have been returned. For information on calling or chatting with our team please visit https://www.genmobile.com/pages/contact-us

Posted 4 months ago

“Genmobile is a SCAM! First off this phone which is a galaxy A03s is supposed to be free but the representative that walked door to door in low incomes housing places make you pay them $20 for the phone. I wish I'd known this before purchasing it. then they close your account and you're no longer able to make phone calls or text but you can receive text. then there's the period where all of the sudden the phone service is able to work for a short amount of time then it turns off again. at their sole discretion. anyway then there's another issue....when I tried making phone calls to other companies or family it will go straight to genmobile customer service even though I didn't dial the genmobile customer service line it still redirects me to their scamming company. it could be any number in the world and it still will redirect me to the same customer service line. This comapny is based in India....let that sink in.”

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Posted 5 months ago

Gen Mobile offers free service to eligible consumers through the Lifeline program. The Lifeline program pays for a discount on phone service, but does not include free phones. Customers have the option to purchase a phone and in some cases can receive a free phone from Gen Mobile as a courtesy. If your service was interrupted, give our customer care team a call to check the status of your account. We are available everyday from 7:30 am to 5:30 pm pst. Gen Mobile's headquarters is in El Segundo, CA and we do not have a call center in India.

Posted 4 months ago

“Been complaining about the same issue for 90 days still not fixed nor sympathy what so ever. Issue 2. Just paid my phone bill they took my money and still turned my phone off”

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Posted 5 months ago

“My Gen Mobile phone number was 5136685081 but at this present this phone has been not activate by Gen Mobile company or customer service of Gen mobile phone company. I called many times to Gen Mobile phone customer service but due to my deafness problems and English Language problem I didn’t get success to speak with the customer service of Gen Mobile phone company. Mr Keshav Acherya was a main provider who provided me to get this Gen mobile freely as per my updated application and documentations. Now I have problems that I have hearing problems and I don’t have perfect English language also. But I like to get back my free phone services from the Gen Mobile phone company.”

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Posted 5 months ago

We can help with your service. If you are having trouble speaking with us, visit https://www.genmobile.com/pages/contact-us to find an option to chat with our customer care team.

Posted 5 months ago

“They helped us out quick and made us feel sure about all of out questions. If you are looking for great quality customer service and phone come here for your new device!! Thank you Adam for all your help ! Very satisfied, happy customer”

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Posted 5 months ago

Genesis, thanks for the positive review. Happy to hear you had a great experience!

Posted 5 months ago

“They are a very bad company. I called them to cancel my phone line because my phone was stolen. They told me that the line would be canceled within 24 hours. 36 hours later and the phone is not canceled. Someone is using the phone that is in my name with my personal information and the phone line still is not canceled”

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Posted 6 months ago

For security, we need to verify information to cancel an account. If you have submitted the request, contact our customer care team to check the status of your account. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 6 months ago

“One page is not working”

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Posted 7 months ago

Sorry for the inconvenience. You can try refreshing or turning the device on and off and trying again as general troubleshooting. If you continue to have an issue with the page, call or chat with our customer care team to get further assistance. You can find options to call or chat at https://www.genmobile.com/pages/contact-us

Posted 7 months ago

“Fone PayED bYE Gov3rRnmENt YaAAAaAaAY!!!!”

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Posted 7 months ago

“This company states they provide free internet service. I do not have internet on my phone. I paid the activation fee and I qualified. Spoke to a supervisor and she wasn't very helpful. Someone needs to report them fir false advertising l.”

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Posted 7 months ago

We offer plans with free data through the Affordable Connectivity Program and want to make sure you can use your service. If you are having issues with your data, our customer care team can help troubleshoot. You can also email genmobilecare@dish.com with your name as it appears on the account and account number or phone number and we will have an agent research and help.

Posted 7 months ago

“They took my information, told me it was inaccurate, then their sales rep sold it on the street. The bottom line is, they're stealing YOUR benefits. Do your business with them online.”

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Posted 7 months ago

“THEY ARE SCAM I PAID MY BILL OF $20 AND HAVENT RECEIVED MY DATA AND I CONTACTED A CUSTOMER SUPPORT AND THEY ARGUED WITH ME AND SAYING I HAVE USED MY DATA AND I DIDNT AND IVE BEEN WITH SERVICE FOR A WEEK THIS IS RIDICULOUS AND A INCONVENIENCE. IVE BEEN ON HOLD WAITING FOR A CUSTOMER CARE REP FOR 20 MINS NOW TO RESOLVE MY ISSUE”

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Posted 8 months ago

Our $20 plan includes unlimited talk, unlimited text and 4GBs of data. Customers can check usage and remaining balances at https://myaccount.genmobile.com/SignIn.php or by downloading the MyGenMobile app on the Google Play Store or Apple App Store. If you are not able to reach an agent through the options on our contact us page, https://www.genmobile.com/pages/contact-us, please send an email with your phone number or account number at genmobilecare@dish.com

Posted 8 months ago

“Gen mobile is a fraud there workers tell u a bunch of lies to get ur money I was told 3 times I could get a phone replacement for the damage of my phone. I was also told they would send an upgraded phone every 6 mths. That hasn't happened either I'm really disappointed with gen mobile. Never ever again.”

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Posted 8 months ago

We do not replace devices that are lost, stolen, or damaged. Customers are able to purchase upgrades at any time, but we do not send upgrades every 6 months. Give our customer care team a call at 833-528-1380 if you would like to go over replacement options.

Posted 8 months ago

“Have a few glitches but other than that it's great service”

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Posted 9 months ago

“My boyfriend brought a phone and did pay the 40 dollars to have it activated and he only had it for a few months.He does get free minutes from the government.The phone was great for awhile but now he can get phone calls in but can't call out.If he can't call out he will lose the funding.The service number that was provided doesn't answer.”

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Posted 9 months ago

Please have the account holder give us a call or chat with our customer care team. They can help troubleshoot so you can keep your great phone and service. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 9 months ago

“Man my phone hasn't worked properly since I got it using an app just to receive calls and emails and texts”

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Posted 10 months ago

Please contact our customer care team to go over replacement options. You can find options to call or chat with our team at https://www.genmobile.com/pages/contact-us

Posted 9 months ago

“Gen Mobile service is the worst I've ever experienced. Section 33 Terms and conditions for usage as an ACP provider is unlawful, deceitful and bad business. Worse than stealing from the government, Gen Mobile service is not worth the chat time with a Rep. to get phone service turned back on after they randomly turn it off, at their Sole Discretion, is cheating customers, and Jeopardizes the integrity of the ACP program. I recommend a full FCC investigation of this 'business' and if Dishwireless is the parent company, shame on them for letting Gen Make operate under their umbrella. Do not buy or accept a Blu G40, nor sign up with Gen Mobile under any circumstances. Live chat and speaking by phone to resolve service issues since 1.30.24 is an insult to me, the ACP program, and anyone else who has experienced bad service.”

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Posted 10 months ago

Gen Mobile is rated 3.6 based on 322 reviews