Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.57

3.6 Rating 322 Reviews

65 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service provider yet, the phone they send is so cheap and outdated it only gets 3g service. And the data is super slow from day 1. Very very disappointed”

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Posted 1 year ago

“Well I wouldn't say it made me happy it a cheap phone and the service doesn't pick up good indoors. But it did come quickly and came with everything I need”

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Posted 1 year ago

“I had my gen mobile home for sometime I called a lot of times to get a new phone because the phone DON'T KEEP A CHARGE I can plug this phone up to 100 percent in 45 minutes it's dead this is a very cheap phone I ask them to send me a new phone they want me to send this phone before they can send a new one so I'm going to be without a phone for 2 weeks so I said forget it I'm reporting them they are awful I am not recommending them to no One not even my worst enemy.”

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Posted 1 year ago

“I was approved on dec 9, 2022 ( today's date is Dec 17, 2022) & still have not been able to speak with one single person from GEN MOBILE to inquire why I have not yet received my phone that they offered when I applied through the AFFORDABLE CONNECTIVITY PROGRAM I keep getting the run around with different numbers to call & then I receive a message stating that my phone had already been shipped by UPS so I just called UPS with the tracking number they sent me & UPS tells me that it was delivered by our local US POSTAL SERVICE on Dec 9, 2022!!?? This whole deal is starting to feel like a definite SCAM I will report this the FTC first thing Monday morning !”

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Posted 2 years ago

“Worst customer service ever called riven 4 times been hung up on by then every time ask me for An access code which I've never heard of before I ask them the last 4 of my social that's when now they can't hear me all the sudden great service guys seriously on your 611 calls you cant hear me and the call is so far garbled that I. Can't you either this all started when I got a stupid tablet from I guess another ACP provider then you cut my service off my phone then you tell me just wait until dec1st ok I wait now my service is off on my tablet Jesus Christ could someone please just help me get this straightened out out”

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Posted 2 years ago

“They didn't text me that my bill needed to be paid, so I missed the renewal date. I paid the bill 25 hours after my service went out, and I was told I couldn't keep the # I had been using for nearly two years. Every other service provider I have used will disconnect the service and give you at least a few days before fully deactivating your #. Other than that they are fine.”

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Posted 2 years ago

“It was very helpful website”

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Posted 2 years ago

“No,good service,Phone hangs up doing calls,can't download games.My advice is to do not get with GEN MOBLIE!!!”

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Posted 2 years ago

“I purchased this phone in front of fresh groceries and I got the phone for my grandson who’s 9 all he kept saying after a only having the phone for a week they charged me $50 with my id supposed have been phone for low income people that’s normally free so that should have been a sign but now the phone cut off called and went on this website with the mobile number that was giving it says no account for that number scammers stole my money now no phone for my grandson and called nobody to take my call”

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Posted 2 years ago

“I've called twice because my phone will not ring an takes forever to connect my call I have serious health conditions an I need my phone to work an they will not do anything they say we will write a ticket report an call you back both times NO !!! Call back”

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Posted 2 years ago

“Gen Mobile customer service number no one answers, I couldn't get in touch with this company to cancel, the person who represented this company was not trained properly. I made a complaint with FCC whistle blower to intervene on my behalf. Stay clear of GEN MOBILE”

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Posted 2 years ago

“My phone was stolen and a Gen Mobile agent told me that they don't send replacement phones so I have to buy a whole new phone.”

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Posted 2 years ago

“Phone was originally shipped with wrong area code which took hours with customer service to fix. Then the initial set up was done incorrectly so the phone cannot use Wi-Fi calling. More hours with customer service. I finally decided to cancel my service entirely. Do yourself a favor, avoid GenMobile.”

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Posted 2 years ago

“On August 2nd, 2022 I encountered a few guys in my local Walmart that offered phone services through Gen Mobile. They offered free phones as well as feature improved phone for an additional fee. I upgraded the phone option and paid the fee to have enhanced quality. After I got home and decided to activate and transfer my current phone number to the new phone service, I contacted the customer service for assistance. The representative attempted to assist me, but when she sent the command to port the number the phone was immediately disconnected and has not begun working again. I have contacted customer service upwards of 30 times since, to no avail. No one has been able to rectify this matter. I have been told several times that the matter has been escalated and sent to the tech department, the supervisor ect. and not once have I received a call back. I would really like have the situation corrected, but I am also willing to just get a refund for the purchase if a solution cannot be met.”

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Posted 2 years ago

“Constantly dropping my phone calls and I never have enough to get on the internet”

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Posted 2 years ago

“The internet keep going out for me.”

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Posted 2 years ago

Hi Travon, thank you for contacting us regarding your issue. We have messaged you directly and if you need any other assistance please don’t be afraid to reach out.

Posted 2 years ago

“Y'alllll are just hilarious. And sound like you're ridiculous and super entitled little brats ... you want 5 ☆ service & assistance with your -5☆ bank account LoL 😆 😂 ...it's a freakin FREE phone and service.... whatcha expect here, let's be honest”

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Posted 2 years ago

“I signed up for ACP and received a phone with someone else's SIM card I live in NY and they gave me a sim card for Kentucky I have contacted them 4 times since Aug 31 and I still don't have a correct sim card. Not a happy camper here!!”

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Posted 2 years ago

“Great Customer Service, I called and they were able to fix my issue within minutes. I was not able to make phone calls or text. It was resolved in minutes. Kudos to the agent that helped me with this. I sincerely do not remember his name.”

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Posted 2 years ago

Thank you for your feedback about our service. We are glad to hear that our customer care team exceeded your expectations. We thank you for choosing Gen Mobile.

Posted 2 years ago

“In my end very bad service!! Bought a phone a little more than a month ago, only work for 2 days. 3x before they said they can send me a phone. 4x they said they will send me a phone, once I received the phone I will send the other back. Called today very wrong information!! I waited 13 days now they are saying I have to send the phone first!! The worst phone company ever and customer service!!”

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Posted 2 years ago

Gen Mobile is rated 3.6 based on 322 reviews