Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.53

3.5 Rating 327 Reviews

64 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This service sucks ONLY good thing is its a FREE service The data the calls the towel is trash And worse of all when you try to leave they service it's hell I spoken to a supervisor he released my number made notes he released the number waited almost 5hours at store where I was transferring my number to just for gen mobile to said at first I have to wait 24 hours then turn and say I had to wait 48hours making me miss work because my phone is the way I clock in and out for work they turned my original phone off because they took my number now I'm out of a phone and missing work because of them EVEN THO THINGS SEEMS GOOD BECAUSE ITS FREE ITS REALLY THE WORST I wouldn't be surprised if they don't post my review because the truth hurts they don't want the truth to be told”

Helpful Report

Posted 1 month ago

If you need help with a port, please email genmobilecare@dish.com. Include your name as it appears on the account and phone number or account number. Generally, you need to provide the new carrier your personal information and account information to transfer a number. If you have had an issue, we can help look into it and help get it transferred.

Posted 1 month ago

“I wish I could give no stars ,No service in 2 months, Horrible customer service, finally got second sim , says take 4-24 hrs til works idk 😐,Qlink come back”

Helpful Report

Posted 1 month ago

Sorry for the experience, we would like to review and help with your service. Please email genmobilecare@dish.com with your name as it appears on the account, account number or phone number and we will help make sure you are able to use your service.

Posted 1 month ago

“Customer service poor.”

Helpful Report

Posted 2 months ago

Sorry if you had a bad experience with our customer care team. If you need help with an issue, please email genmobilecare@dish.com with your name, your phone number or account number and a brief description of the issue so we can have our team review and help with getting a resolution to your issue. Gen Mobile Care Team

Posted 1 month ago

“NO SERVICE FOR TWO MORE DAYS..🤬🤬🤬🤬”

Helpful Report

Posted 2 months ago

“HERE WE GO AGAIN THIS IS A DAILY BASICALLY NO SERVICE SUCKS.GEN MOBILE EMAIL'S ME WITH A RESPONSE AND ZERO RESULTS.POOR CUSTOMER SERVICE.PLEASE THIS IS RIDICULOUS IM DISABLED VETERAN AND NEED MY PHONE FOR BASICALLY EVERYTHING.. STILL TRYING TO GET CALLS😡🤬🤬🤬.. ARONDA HILL”

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Posted 3 months ago

“IVE BEEN WRITING REVIEWS TO NO AVAIL BECAUSE NO ONE AT GEN MOBILE CARES ABOUT ANYTHING BUT COLLECTING MONEY FROM THE CONSUMER AND THE GOVERNMENT.MY PHONE STILL DOESN'T HAVE A WAY FOR ME TO MAKE OR RECEIVE CALLS THIS IS BEEN FOR DAYS.I WILL BE TAKING A HIGHER COURSE OF ACTIO COME MONDAY.. SINCERELY YOUR FRUSTRATED CUSTOMER ARONDA HILL”

Helpful Report

Posted 3 months ago

Aronda, we are not able to resolve the issue through reviews. We understand your frustration and want to help, but we will need you to call us or email genmobilecare@dish.com with your phone number and a contact number so we can have an agent call you.

Posted 3 months ago

“THIS SERVICE SUCKS I HAVEN'T BEEN ABLE TO MAKE A PHONE CALL IN HOURS THE NETWORK IS BUSY.THEN WHEN IT IS WORKING THE CALLS DROP..I SWITCHED FROM ACCESS WIRELESS SOOOO SWITCHING BACK ASAP”

Helpful Report

Posted 3 months ago

Aronda, please give us a call so we can help with service issues. You can call 611 from your Gen Mobile phone to reach our customer care team directly.

Posted 3 months ago

“I AM ALWAYS WITH OUT SERVICE EVEN IN A EMERGENCY NO SERVICE NETWORK BUSY I JUST SWITCHED FROM ACCESS WIRELESS SILLY ME WHAT A FOOL. I HAVE BEEN WITH THIS COMPANY LESS THAN A MONTH AND EVERY TIME ITS SOMETHING DROPPED CALLS SOMETHING HORRIBLE. A ZERO IN MY BOOK. I AM GOING BACK TO MY OLD COMPANY. YOURS TRULY, ARONDA HILL”

Helpful Report

Posted 3 months ago

Aronda, sorry for the experience. We would like to help with the issue. We are not currently experiencing any network issues impacting customers, give us a call or chat with an agent so we can help troubleshoot and get your service working properly. You can find options to call or chat with a live agent at https://www.genmobile.com/pages/contact-us

Posted 3 months ago

“I paid for unilimited and now they said no after they told me was unlimited they are lying about it’s not unlimited they want the money and after they gave me 2 days full internet and now not service at all and they charged me $39.00 A month”

Helpful Report

Posted 6 months ago

Jannette, Gen Mobile's unlimited data plans start at $50. Plans have 35GB of 5G/4G data per billing cycle and reduced speeds thereafter. Unlimited does not include unreasonable use, give us a call if there was an issue with the usage so we can see if we can help with the service. Gen Mobile Cares Team

Posted 6 months ago

“I got 2 supposed free apc/ phones from gen mobile paid 50 bucks for the first one 40 bucks for the second one had service fine for 4 months then I was told I could get another phone and paid 40 for the second. The people were in front of dollar general and pocketed the money representing gen mobile now 3 weeks after paying 40 bucks the service was curt off and gen mobile had no answers or idea that people are buying phones from these people and they are getting people's social security numbers and income information. This is horrible and when I called gen mobile over and over they just said my service had been cutting off and had no reason. Absolutely horrible company ,customer service idiots ripping people off”

Helpful Report

Posted 7 months ago

Gen Mobile provides free phone service through the Lifeline program and previously provided free service through the Affordable Connectivity Program(ACP). Phones are not provided for free through the Lifeline or ACP program, as a courtesy some customers receive free phones or can pay for a phone. To qualify for free service through Lifeline or ACP personal information is collected to verify eligibility. Lifeline and ACP have rules for maintaining eligibility. If the service was disconnected, there was likely and issue with the benefit status. We can provide you the information on your account if you are able to verify you are the account holder. Give our customer care team a call at 833-528-1380.

Posted 7 months ago

“They is the worst company out they need to be Sue and shut down. I sent them a broken phone and they sent the phone back to me now wants this phone go all the way out I won't have no phone to use cuz I refuse to pay to send it again and they send it back to me again broke that was crazy and unprofessional I do not trust this company thanks for letting me see who you really are I would never do business with y'all again once this phone go all the way out I would throw it in the garbage I will never contact y'all again and I told this information to the supervisor and they just as worse as the workers there. And they gave me the phone broke .”

Helpful Report

Posted 7 months ago

Sorry for the issues with the phone. If your phone was within our replacement time frame and defective, we will replace it as long as it was not damaged. Our customer care team can get you the status and the reason why it would have been returned. For information on calling or chatting with our team please visit https://www.genmobile.com/pages/contact-us

Posted 7 months ago

“Genmobile is a SCAM! First off this phone which is a galaxy A03s is supposed to be free but the representative that walked door to door in low incomes housing places make you pay them $20 for the phone. I wish I'd known this before purchasing it. then they close your account and you're no longer able to make phone calls or text but you can receive text. then there's the period where all of the sudden the phone service is able to work for a short amount of time then it turns off again. at their sole discretion. anyway then there's another issue....when I tried making phone calls to other companies or family it will go straight to genmobile customer service even though I didn't dial the genmobile customer service line it still redirects me to their scamming company. it could be any number in the world and it still will redirect me to the same customer service line. This comapny is based in India....let that sink in.”

Helpful Report

Posted 7 months ago

Gen Mobile offers free service to eligible consumers through the Lifeline program. The Lifeline program pays for a discount on phone service, but does not include free phones. Customers have the option to purchase a phone and in some cases can receive a free phone from Gen Mobile as a courtesy. If your service was interrupted, give our customer care team a call to check the status of your account. We are available everyday from 7:30 am to 5:30 pm pst. Gen Mobile's headquarters is in El Segundo, CA and we do not have a call center in India.

Posted 7 months ago

“Been complaining about the same issue for 90 days still not fixed nor sympathy what so ever. Issue 2. Just paid my phone bill they took my money and still turned my phone off”

Helpful Report

Posted 7 months ago

“They are a very bad company. I called them to cancel my phone line because my phone was stolen. They told me that the line would be canceled within 24 hours. 36 hours later and the phone is not canceled. Someone is using the phone that is in my name with my personal information and the phone line still is not canceled”

Helpful Report

Posted 9 months ago

For security, we need to verify information to cancel an account. If you have submitted the request, contact our customer care team to check the status of your account. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 9 months ago

“One page is not working”

Helpful Report

Posted 9 months ago

Sorry for the inconvenience. You can try refreshing or turning the device on and off and trying again as general troubleshooting. If you continue to have an issue with the page, call or chat with our customer care team to get further assistance. You can find options to call or chat at https://www.genmobile.com/pages/contact-us

Posted 9 months ago

“This company states they provide free internet service. I do not have internet on my phone. I paid the activation fee and I qualified. Spoke to a supervisor and she wasn't very helpful. Someone needs to report them fir false advertising l.”

Helpful Report

Posted 10 months ago

We offer plans with free data through the Affordable Connectivity Program and want to make sure you can use your service. If you are having issues with your data, our customer care team can help troubleshoot. You can also email genmobilecare@dish.com with your name as it appears on the account and account number or phone number and we will have an agent research and help.

Posted 10 months ago

“They took my information, told me it was inaccurate, then their sales rep sold it on the street. The bottom line is, they're stealing YOUR benefits. Do your business with them online.”

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Posted 10 months ago

“THEY ARE SCAM I PAID MY BILL OF $20 AND HAVENT RECEIVED MY DATA AND I CONTACTED A CUSTOMER SUPPORT AND THEY ARGUED WITH ME AND SAYING I HAVE USED MY DATA AND I DIDNT AND IVE BEEN WITH SERVICE FOR A WEEK THIS IS RIDICULOUS AND A INCONVENIENCE. IVE BEEN ON HOLD WAITING FOR A CUSTOMER CARE REP FOR 20 MINS NOW TO RESOLVE MY ISSUE”

Helpful Report

Posted 10 months ago

Our $20 plan includes unlimited talk, unlimited text and 4GBs of data. Customers can check usage and remaining balances at https://myaccount.genmobile.com/SignIn.php or by downloading the MyGenMobile app on the Google Play Store or Apple App Store. If you are not able to reach an agent through the options on our contact us page, https://www.genmobile.com/pages/contact-us, please send an email with your phone number or account number at genmobilecare@dish.com

Posted 10 months ago

“Gen mobile is a fraud there workers tell u a bunch of lies to get ur money I was told 3 times I could get a phone replacement for the damage of my phone. I was also told they would send an upgraded phone every 6 mths. That hasn't happened either I'm really disappointed with gen mobile. Never ever again.”

Helpful Report

Posted 11 months ago

We do not replace devices that are lost, stolen, or damaged. Customers are able to purchase upgrades at any time, but we do not send upgrades every 6 months. Give our customer care team a call at 833-528-1380 if you would like to go over replacement options.

Posted 11 months ago

“My boyfriend brought a phone and did pay the 40 dollars to have it activated and he only had it for a few months.He does get free minutes from the government.The phone was great for awhile but now he can get phone calls in but can't call out.If he can't call out he will lose the funding.The service number that was provided doesn't answer.”

Helpful Report

Posted 11 months ago

Please have the account holder give us a call or chat with our customer care team. They can help troubleshoot so you can keep your great phone and service. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 11 months ago

Gen Mobile is rated 3.5 based on 327 reviews