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Genpower Reviews

1.7 Rating 72 Reviews
18 %
of reviewers recommend Genpower
1.7
Based on 72 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email
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Nothing too big a problem. Supplied spare parts quickly. Eventually returned for repair. Only 7 days from pick up to delivered back.
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Posted 1 year ago
Purchased a Hyundai 420cc 14hp engine from this company . Initially the exhaust fell off after 1 hours use. A bracket was missing to hold the exhaust on, which is pictured on the advert for the product . Customer service refused to supply the bracket and indicated their disclaimer exonerated them from doing so ( sold not as seen? ) . After 6 hours use the engine block cracked and oil poured out. Customer service refused to take responsibility and I am now having to take the matter to trading standards. Avoid this nightmare company that wont take responsibility for there poorly made faulty products, that dont even come with the right parts for them to work.
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Posted 1 year ago
after sales service is made as difficult as possible for the customer DO NOT PURCHASE _ YOU HAVE BEEN WARNED
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Posted 2 years ago
This company is awful. They have £160 of my money. They fob you off until you give up. Always tomorrow. Well get that sorted. Lies lies lies give me my money
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Posted 2 years ago
Terrible experience. Bought a Hyundai HYM510SP lawnmower on the 16th September. Set it up the next week and it worked but was spluttering. I know nothing about lawnmowers and thought maybe because it was new. Went to cut the lawn 3 weeks later and it wouldn’t fire up, nothing. Rang support they said it was ignition coil asked if I was happy to fit it and they would send part. Not really happy about it as I am a 50 yr old woman with zero tools and zero mechanic experience. Part came I didn’t have the tools. Ended up paying £30 for someone to come fit it for me. Didn’t fix it. They now say I’m out of my 30 day warranty and want me to drain the machine and send it back. I’m not comfortable in doing this so am stuck with a broken lawnmower and £450 down the drain. Don’t buy from these people and don’t try and help them out by accepting parts and trying to fix their faulty machines yourself or they will throw it back in your face. Date of experience: 31 October 2022
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Posted 2 years ago
Genpower’s reseller took my money on the promise of immediate delivery in mid August. Failed to deliver and promised mid September. Failed to deliver and promised November. I contacted Roland Llewelyn the CEO and as a punishment had my order out back to mid Jan 2023. I’ll get my money back but will never by anything Hyundai or from Genpower again. I hate being lied to - even if it’s bad news, just man up and tell the truth.
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Posted 2 years ago
Genpower’s reseller took my money on the promise of immediate delivery in mid August. Failed to deliver and promised mid September. Failed to deliver and promised November. I contacted Roland Llewelyn the CEO and as a punishment had my order out back to mid Jan 2023. I’ll get my money back but will never by anything Hyundai or from Genpower again. I hate being lied to - even if it’s bad news, just man up and tell the truth.
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Posted 2 years ago
From start to the conclusion of the purchase was a nightmare. if you have a problem with machine just keep on and on and on to them
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Posted 2 years ago
Bought a generator which was faulty. I rejected it within the statutory period. It was an absolute nightmare getting them to collect it and provide me with a refund. Customer service is non-existent and left me totally underwhelmed and disappointed!
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Posted 2 years ago
Purchased a pressure washer lance attachment but the connection to the lance does not fit any make of washer. Contacted them many many times to ask what part I needed to buy but they were useless. Took ages to reply the just said visit a garden centre!!
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Posted 2 years ago
Useless. Hyundai mowers should not be available for sale.
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Posted 2 years ago
Needed a spare part for a lawnmower originally ordered from the company. Took over a month to finally get the part after 3 incorrect items were sent. It would have been longer had I not constantly emailed and called. When you spoke with customer services, they suggested that all was in hand, but, then days would pass with no resolution. Finally have the correct part, and will never deal with them again. Just so disappointing as the team that answers the phone are really good and helpful. I can only presume its the staff in the background, sending the orders that are letting things down.
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Posted 2 years ago
I ordered a replacement set of brushes for my HYYW70 patio brush cleaner on 22nd April, I have been chasing these parts since February, however when I contacted the parts department last Wednesday I was assured they had the parts and they would be delivered by Friday. They arrived Saturday, not an issue with the delivery being a day late. The Issue is that the box only contained 7 x brushes, and a full set of brushes is 9 x brushes, so I am still 2 x brushes short. Still unable to use my unit! What's going on? don't you know your own products? Surely you should know how many spare brushes make a set.
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Posted 2 years ago
DONT BUY ANYTHING FRIM THIS COMPANY! I have never dealt with such an unhelpful company. Purchased a Hyundai lawnmower which would not start, we were asked to box it up and send it back to them to check, we were informed that there is nothing wrong with it and asked to pay £122 carriage and their labour tine. We refused to pay, eventually they returned the mower back to us free of charge, but it still wouldn’t start. My husband stripped the mower back and called the technical team, Sean was helpful but Paul not so as he didn’t even send us an email explaining what to test! After listening to Shaun’s advice saying the float in the carburettor May be sticking my husband managed to solve the problem. This problem should have been rectified when it was returned but instead they never even checked the machine. It’s a good job my husband is quiet handy, I would never have been able to fix the problem on my own and Gen power certainly wasn’t interested. Very poor show on a lawn mower costing us nearly £500. Please beware if you buy from them your on your own!
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Posted 2 years ago
Bought a 595 pound lawnmower expecting it to be a good buy how wrong i was self propelled motor packed up after six month s was told due to covid they could not honour ther 3 year warranty sent me a new part to fix myself the mower is the worst i have ever bought onstant problem after priblem electric start works when it want the engine is always hard to restart after using now the pull start doesnt recoil never never will i buy one of theae shite mowers again beware
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Posted 2 years ago
We had a lawnmower off genpower it's a hyundai paid over £500 and we have had problem with it starting for some tome we contacted genpower and was Informed we needed to drain the oil and petrol dismantle and put in a box as we did now we have been informed by genpower they can't find a fault with the lawnmower and we have been asked to pay £122 as our 3 year warranty doesn't cover this all I can say is if you have any problems with your equipment your guaranteed won't mean a thing
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Posted 2 years ago
The mower arrived in less than 24 hours . 4 days early. Put it together and did my first cut. Excellent.
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Posted 2 years ago
WARNING THIS COMPANY TRADING AS HYUNDAIPOWEREQUIPMENT/GENPOWER LTD WILL TAKE YOUR PAYMENT BUT DONT SEND OUT YOUR PRODUCTS AND WHEN YOU CALL TO ASK WHY ITS NOT BEING SENT THEY JUST TELL YOU WHAT YOU WANT TO HEAR TO GET YOU OFF THE CALL, (TIP, when calling select option 1 sales and ask to be transferred to customer care, otherwise its just a answering machine service). SHAME AS THIS REALLY LOOKS BAD FOR HYUNDAI THEMSELVES. PURCHASE FROM THIS COMPANY AT YOUR OWN RISK. I have now had to file a claim in small claims court to recover.
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Posted 2 years ago
No refund no generator they have £1299.99 of my money don't answer my emails disgusting corupt company
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Posted 2 years ago
Very poor aftersales. They're very polite, but good luck in getting things sorted after the initial 30 days (The absolute bare minimum required by law). I've pretty much written off my 9 month old £1100 purchase as I've had to buy a replacement due to them not having parts and not knowing if or when they will arrive. Don't be an idiot like me!
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Posted 2 years ago
Genpower is rated 1.7 based on 72 reviews