Name: Genpower
Rating: 1.70

“This company is awful. They have £160 of my money. They fob you off until you give up. Always tomorrow. Well get that sorted. Lies lies lies give me my money”

Helpful Report

Posted 2 years ago

“Terrible experience. Bought a Hyundai HYM510SP lawnmower on the 16th September. Set it up the next week and it worked but was spluttering. I know nothing about lawnmowers and thought maybe because it was new. Went to cut the lawn 3 weeks later and it wouldn’t fire up, nothing. Rang support they said it was ignition coil asked if I was happy to fit it and they would send part. Not really happy about it as I am a 50 yr old woman with zero tools and zero mechanic experience. Part came I didn’t have the tools. Ended up paying £30 for someone to come fit it for me. Didn’t fix it. They now say I’m out of my 30 day warranty and want me to drain the machine and send it back. I’m not comfortable in doing this so am stuck with a broken lawnmower and £450 down the drain. Don’t buy from these people and don’t try and help them out by accepting parts and trying to fix their faulty machines yourself or they will throw it back in your face. Date of experience: 31 October 2022”

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Posted 2 years ago

“Genpower’s reseller took my money on the promise of immediate delivery in mid August. Failed to deliver and promised mid September. Failed to deliver and promised November. I contacted Roland Llewelyn the CEO and as a punishment had my order out back to mid Jan 2023. I’ll get my money back but will never by anything Hyundai or from Genpower again. I hate being lied to - even if it’s bad news, just man up and tell the truth.”

Helpful Report

Posted 2 years ago

“Genpower’s reseller took my money on the promise of immediate delivery in mid August. Failed to deliver and promised mid September. Failed to deliver and promised November. I contacted Roland Llewelyn the CEO and as a punishment had my order out back to mid Jan 2023. I’ll get my money back but will never by anything Hyundai or from Genpower again. I hate being lied to - even if it’s bad news, just man up and tell the truth.”

Helpful Report

Posted 2 years ago

“From start to the conclusion of the purchase was a nightmare. if you have a problem with machine just keep on and on and on to them”

Helpful Report

Posted 2 years ago

“Bought a generator which was faulty. I rejected it within the statutory period. It was an absolute nightmare getting them to collect it and provide me with a refund. Customer service is non-existent and left me totally underwhelmed and disappointed!”

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Posted 2 years ago

“Purchased a pressure washer lance attachment but the connection to the lance does not fit any make of washer. Contacted them many many times to ask what part I needed to buy but they were useless. Took ages to reply the just said visit a garden centre!!”

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Posted 2 years ago

“Useless. Hyundai mowers should not be available for sale.”

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Posted 2 years ago

“Needed a spare part for a lawnmower originally ordered from the company. Took over a month to finally get the part after 3 incorrect items were sent. It would have been longer had I not constantly emailed and called. When you spoke with customer services, they suggested that all was in hand, but, then days would pass with no resolution. Finally have the correct part, and will never deal with them again. Just so disappointing as the team that answers the phone are really good and helpful. I can only presume its the staff in the background, sending the orders that are letting things down.”

Helpful Report

Posted 2 years ago

“I ordered a replacement set of brushes for my HYYW70 patio brush cleaner on 22nd April, I have been chasing these parts since February, however when I contacted the parts department last Wednesday I was assured they had the parts and they would be delivered by Friday. They arrived Saturday, not an issue with the delivery being a day late. The Issue is that the box only contained 7 x brushes, and a full set of brushes is 9 x brushes, so I am still 2 x brushes short. Still unable to use my unit! What's going on? don't you know your own products? Surely you should know how many spare brushes make a set.”

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Posted 2 years ago

“DONT BUY ANYTHING FRIM THIS COMPANY! I have never dealt with such an unhelpful company. Purchased a Hyundai lawnmower which would not start, we were asked to box it up and send it back to them to check, we were informed that there is nothing wrong with it and asked to pay £122 carriage and their labour tine. We refused to pay, eventually they returned the mower back to us free of charge, but it still wouldn’t start. My husband stripped the mower back and called the technical team, Sean was helpful but Paul not so as he didn’t even send us an email explaining what to test! After listening to Shaun’s advice saying the float in the carburettor May be sticking my husband managed to solve the problem. This problem should have been rectified when it was returned but instead they never even checked the machine. It’s a good job my husband is quiet handy, I would never have been able to fix the problem on my own and Gen power certainly wasn’t interested. Very poor show on a lawn mower costing us nearly £500. Please beware if you buy from them your on your own!”

Helpful Report

Posted 2 years ago

“Bought a 595 pound lawnmower expecting it to be a good buy how wrong i was self propelled motor packed up after six month s was told due to covid they could not honour ther 3 year warranty sent me a new part to fix myself the mower is the worst i have ever bought onstant problem after priblem electric start works when it want the engine is always hard to restart after using now the pull start doesnt recoil never never will i buy one of theae shite mowers again beware”

Helpful Report

Posted 2 years ago

“We had a lawnmower off genpower it's a hyundai paid over £500 and we have had problem with it starting for some tome we contacted genpower and was Informed we needed to drain the oil and petrol dismantle and put in a box as we did now we have been informed by genpower they can't find a fault with the lawnmower and we have been asked to pay £122 as our 3 year warranty doesn't cover this all I can say is if you have any problems with your equipment your guaranteed won't mean a thing”

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Posted 2 years ago

“WARNING THIS COMPANY TRADING AS HYUNDAIPOWEREQUIPMENT/GENPOWER LTD WILL TAKE YOUR PAYMENT BUT DONT SEND OUT YOUR PRODUCTS AND WHEN YOU CALL TO ASK WHY ITS NOT BEING SENT THEY JUST TELL YOU WHAT YOU WANT TO HEAR TO GET YOU OFF THE CALL, (TIP, when calling select option 1 sales and ask to be transferred to customer care, otherwise its just a answering machine service). SHAME AS THIS REALLY LOOKS BAD FOR HYUNDAI THEMSELVES. PURCHASE FROM THIS COMPANY AT YOUR OWN RISK. I have now had to file a claim in small claims court to recover.”

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Posted 3 years ago

“No refund no generator they have £1299.99 of my money don't answer my emails disgusting corupt company”

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Posted 3 years ago

“Very poor aftersales. They're very polite, but good luck in getting things sorted after the initial 30 days (The absolute bare minimum required by law). I've pretty much written off my 9 month old £1100 purchase as I've had to buy a replacement due to them not having parts and not knowing if or when they will arrive. Don't be an idiot like me!”

Helpful Report

Posted 3 years ago

“Bought a compressor from these guys in May 2021. Unpacked and started using In June. November it started tripping out at the safety switch. I contacted the supplier who didn’t want to know. After I received a massive electric shock from the unit I unplugged and contacted them again. They told me they would fix it, I asked for a refund and they refused. They took it to their workshop and informed me the electrical motor was bad!!!!!! Then said it’s ready to ship back to me. DO NOT BUY FROM THESE PEOPLE…..”

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Posted 3 years ago

“Where to start with these clowns! I thought if I bought from a Hyundai dealer I'd get great service, wow, how wrong I was!! I bought a suitcase generator from them, It turned up damaged, the engine cover screw was totally chewed. I requested a new screw, they had none, a main dealer without a stock of basic parts, unbelievable. They told me to wait. After a week of no update I requested a return as I suspected the item couldn't possibly be new with a chewed up engine cover screw. Suddenly they have stock of the screw and send it out. I get the packet and open it, WRONG SCREW! it's so easy to send the one engine cover screw but they sent me 3 random tiny screws. I again request my return which they arrange. Collection booked for 5th of jan 2022, with TNT, I wait in ALL DAY having taken a day off work, no one comes. I contact genpower and they tell me the courier came, absolute LIES from an incompetent company!! They then tell me they arranged a pick up for today, the 6th, they tell me this whilst I'm at work at 530pm so no chance to be there to hand over the item. In my life i honestly never dealt with such incompetence and poor service. If i could give zero stars I would. Do yourself a favour, buy from someone else!!”

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Posted 3 years ago

“Like your other reviewers I suggest you don't go anywhere near Genpower Hyundai. Our diesel pump blew up within seven days of first use. It took months for Hyundai to collect it. Three more months to repair it. Returned to us full of black oil, with metal scarf in the oil and filter and sump clearly visible. Clearly not useable. Now Hyundai are quoting a further month to repair it! They are simply refusing to replace it with a new pump. Their website says a new pump can be despatched in a couple of days so they can do it if they want to.”

Genpower 1 star review on 17th December 2021

Helpful Report

Posted 3 years ago

“I would seriously think about using this company before purchasing anything from them. I bought a jet washing machine circa £1000.00. I year ago. The on off switch failed which had rendered the machine inoperable . So under warranty I tried to get a preplacement part, this started end of July, guess what still no part supplied. This is not the first time I have been unfortunate enough to try deal with this major brand, or is it the aftersales part of the organisation. Previously I have requested parts to service my machine, the process was painful and lengthy and not all parts were available. I also tried to order replacement components like lances and hose including connections. Parts were missing from the order and it took weeks and weeks to get the issue resolved. It took me over a week in calls to get to speak to someone about my warranty issue. Eventually, I spoke with a guy called Sean. He asked me to send a picture of the part, serial number and proof of purchase which I did. After weeks of chasing, I was told the part was being despatched although trying to find a simple on off switch had proved rather difficult. Thank god I dont ever need anything doing mechanically. So despite sending 3 picture of the part, wrong switch was sent. I flagged this up and Im still waiting weeks after. You cannot get answers on why the wrong part was sent. You struggle to get any one to answer a phone. I demanded to be sent the MD email and address and contact number, all to be ignored or request deflected. This company seems in so much disarray. They struggle to communicate, when they do they provide inaccurate information and contradictory. Trying to get anyone to take ownership is poor to say the least. ALL THIS FROM A MAJOR BRAND. MY advice is consider what you may need from these guys before purchasing and the affect it may have on you and your business. I would serious recommend anyone to think very carefully before purchasing anything from Genpower full stop After warranty anything I need will be sourced elsewhere!!!!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Genpower Reviews