“They are real scammers. I haven't had any claims for 10 years. But renewed the incurance at two and a half times more expensive. This is compleati nonsense. They are scammers. I will spread this information all over the internet. I don't recommend it.”
“Absolutely disgusted Unprofessional
I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead.
this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled.
I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal.
So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box.”
“I used Geoffrey car insurance last year, I spoke to customer services again this year & 1 particular member of staff called Vince was extremely helpful.”
Hi Sam,
I'm really sorry to hear you have not experienced our usual level of service on this occasion.
I'd really like to have a look into this for you, if you could email us your policy details to contact@geoffreyinsurance.com I will get this investigated.
Many Thanks,
Mark
“They have tried everything possible to get my no claims from another company, you just need to ring them and you get through to a person, who is most helpful, instead of sending a load of e-mails and still not getting anywhere, I am going to keep using this company, and the others that don't have a phone can take a run and jump.”
