GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

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“Martin was incredibly friendly and helpful👍🏻👍🏻 Would recommend to my friends 100%”

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“Purchased a Sena mesh intercom for my Shoei Neotec 2 helmet, great price and delivery next day was much appreciated on this occasion as this was given as an upgrade.”

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“Ordered just before Christmas prompt delivery even with all the postal delays. Good value for money and good quality. Had to return them as not big enough but very prompt replacement at no extra charge. Will definitely use them in future.”

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“Really poor experience. Leather jacket I ordered was delivered in a totally unsuitable box that was delivered soaking wet by DPD (I recognise this was likely to be the fault of DPD). However I then discovered The jacket was stuffed into the box in a ball due to the small size and shape of the box. The jacket was far too small even though I had followed the sizing guidelines so it needed to be returned so I contacted GetGeared. Given the poor packaging I was shocked to be told I ‘should’ get a refund if I ensure the jacket is returned in as new condition! GetGeared obviously didn’t care how it was sent to me. Due to the condition and inappropriate size of the original box I sourced a better box and returned the jacket. I then waited and was notified my refund was processed exactly 14 days after GetGeared had acknowledged receipt of the return (GetGeared t&c’ state up to 14 days). I’ve now learned ‘Processed’ means they’ve agreed to the refund but I now need to wait for the money to reach my bank account! It should be noted I needed to contact GetGeared to clarify information sent to me about my PARTIAL refund (the payment I made for DPD delivery was not being refunded) and I was given lots of excuses about the original packaging, the time taken to ‘process’ the partial refund and the frustrating communication telling to ensure the jacket was returned in As New condition. This has been a Really poor experience and GetGeared think I’m an idiot if they think I believe the many excuses that they spout so easily. Never again!”

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“Bought a pair of boots off the website and even though I went for free delivery they still arrived in two days 😃”

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“First Class service.Great piece of kit to have in your tool kit..thanks for the Love Hearts x”

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“Excellent service from an independent business. Great communication, speedy delivery, great price. Extremely recommended.”

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“Very happy with my new richa scrambler 2 , fits great good quality.”

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“Everything I ordered. New, without complaints. Fast shipping. Happy me!”

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“The coat 🧥 I received was just as you described, and a fast delivery as well Thank you”

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“They suck! Of course I'm referring to the free pack of Love Hearts that came with my order. The back protector and shoe cream arrived V promptly, well packed and hopefully will do their job if needed.”

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“Super happy with the service I've received from get geared, especially Suzy. I ordered a quadlock set up but not the vibration dampner as it wasn't showing. I received a call a day or so after from Suzy explaining I would need the vibration dampner and why, she explained they had just received delivery of them but they weren't yet on the website just yet, but would get one added to my order. I then received me order 2 days later along with a little thank you note. Well definitely be ordering again with this level of customer service”

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“Everything was as promised. Arrived when said and no problems whatsoever! Cannot fault the service in anyway.”

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“I ordered a new helmet and jacket from get geared and it was the best experience from start to finish. Placing my order the website was easy to use with not too much sale offers flashing at you while you shop. After placing my order the communication and quickness of dispatch was great! I highly recommend this company and I will definitely be shopping here in the future. 🤙”

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“Excellent service bought a helmet and was impressed from start to finish with the service from GetGeared. Will be buying from them again.”

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“Very happy with the delivery, the jacket is great very comfortable fit is perfect”

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“Great company. 👍 Best bike gear and prices I've found. Highly recommend 👌”

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“Absolutely faultless service by all the team at getgeared! My wife has ordered gloves, boots and a textile jacket all RST and I’ve ordered a leather RST and scorpion helmet all arrived quickly and well packaged! Email correspondence is fantastic. An absolute gem of a company”

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“Great service, they even sent the parcel via courier to avoid the postal strike. They also kept me updated. Very professional”

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“I bought gloves and boots for my husband! Gloves fit perfectly! But boots are too tight around legs! Order his size but bit too small! We will try different ones! But very friendly and great service! Happy client! Thank you GetGeared.co.uk team!”

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GetGeared.co.uk is rated 4.9 based on 2,051 reviews