GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

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“Great Service - Great customer service, fast shipping. Always helpful and never have any issues.”

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“Excellent service - Customer service is excellent, respond to your queries promptly and all issues addressed. Pricing somewhat on the higher side as compared to European sites.”

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“Knox cold killer mini tube face mask - Excellent winter neck tube / face mask. Wind proof, fits really well thanks to its tailored shape. Stays in place once on. Well made very happy. Usual great, prompt service from Getgeared.”

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“Excellent website for easy choice of product - As explained in the title.”

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“Very good service - Very good service and follow up!”

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“Top class - Simple ordering, great price, fast delivery: you could only improve it by giving things away!”

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“Excellent Service - Excellent service, great choice and price and delivered really quickly.”

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“Getgeared - Happy with the service, quick delivery time and well packaged items that fit the description given. Good value too.”

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“Recommended retailer - Ordered several items, had good communication from the GetGeared team as some items weren't in stock. What I have received so far is as described and at a fair price, I would have no hesitation dealing with them again - especially with 10% off my next purchase!”

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“Items arrived just fine, but communication could be better - I was made fully aware that due to being low/out of stock the item would take additional time to arrive, and the item did take over a month to arrive, and although it did show up in perfect condition, I felt 'out of the loop' the entire time. For starters, the email receipt I got said if an item isn't dispatched within 10 or so days, I'd be contacted by them to explain why and given an ETA. I wasn't contacted even after 12 days, prompting me to phone through instead for a status update. Was told they were having issues with supplier and that's why item was delayed, but expected very soon. Great. Two or so weeks later, still hasn't arrived. Well, the item HAS arrived now and it's great. I just think they should keep customers up to date when things are delayed beyond original expectations, simply to keep the customer feeling reassured and informed, and to give them additional options. The review was going to be a 3 star review but I gave them an additional star because my other orders were handled very well and a refund/exchange I asked for was also handled without any difficulty.”

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“Brilliant! - Purchased some Held boots on-line after speaking to a really courteous sales assistant on the phone. Boots arrived, securely packaged, within a couple of working days. A decent shopping experience. Will definitely use again.”

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“Slick - Good service, good price, reasonable delivery considering it was black Friday Bit too many sales emails Recommended”

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“Quality and service - Bought a pair of revit boots from these guys,turned up on time and well packaged,unfortunately they were too big,so I rang them,no worries send them back with the paid for postage label and we will send out another pair...can't fault them”

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“Excelent transaction - Very fast transaction with no problems.”

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“Very happy with their services - Their support team was quite good (they quickly answered my questions before and after I placed my orders). The prices were pretty good and the products were as described (and arrived promptly). I also received a discount to use on my next order with them (which I'm about to do). They have an easy (and free, if it's over £25) way to return the items.”

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“Service ok but refund slow - Good to talk on the phone, get better information.”

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“Gerbing heated jacket liner - Finding item and ordering and paying was excellent then things went downhill, when order arrived it turned out to be a vest not a jacket. I tried to ring the Surrey branch but both phone numbers I tried were not in use, I then decided to ring the Leeds branch they answered, Steve was very kind and helpful and said he would send the liner out as soon as they received the vest. The quality of the vest was excellent so i,m sure the jacket will be when it arrives. The 4 star is for the Leeds Branch and Steve”

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“its a great shop - it was my second time to buy from getgeared both times were good experiences, both Items Processed fast and Delivery was on time will shop there again”

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“Great service, great products and great prices. - A first class supplier on all fronts.”

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“Very good - Very good service and product”

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GetGeared.co.uk is rated 4.9 based on 2,051 reviews