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Get Set Pet Reviews

4.9 Rating 3,770 Reviews
98 %
of reviewers recommend Get Set Pet
4.9
Based on 3,770 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Get Set Pet Reviews

About Get Set Pet:

We’re on a mission to help your pet live its best life. By bringing together expert knowledge, nutritious food and high-quality products with an exceptional shopping experience, Get Set Pet is the ultimate online destination for pet supplies.

Visit Website

Phone:

01344483389

Email:

Martin.ruddy@getsetpet.com

Location:

Molly Millars Lane, Wokingham
RG41 2QY

Write Your review

Get Set Pet 5 star review on 8th March 2024
Anonymous
Get Set Pet 4 star review on 20th February 2024
Hilary Cartel
Get Set Pet 3 star review on 1st February 2024
Roselyn Corbin
Get Set Pet 5 star review on 3rd October 2023
Anonymous
Get Set Pet 5 star review on 20th September 2023
Pauline Sandiford
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
Get Set Pet 5 star review on 18th September 2023
Francesco Camardo
116
Anonymous
Anonymous  // 01/01/2019
Product offered at a very competitive price. Arrived as stated. And came with a gift and 20% extra, a happy customer and happy dog.
Helpful Report
Posted 2 years ago
Thank you so much for the amazing review! It's great to hear we've got two very happy customers who are pleased with our great value and swift service. We look forward to serving you both again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Reliable, good quality, prompt delivery. no plastic wrapping
Helpful Report
Posted 2 years ago
Thank you so much for the great review, John! We're glad to hear you've had a fantastic Get Set Pet experience. We're especially proud of our packaging as we have taken every step to ensure no space is wasted using our paper-based void fill. We look forward to serving you again! All the best, Anna and the Get Set Pet team
Posted 2 years ago
First class service at a very good price and no more heaving 12kg bags into the car. Quick response when asking re different flavours for an ongoing repeat order. Had written note with each delivery shows that they are customer focused. Very pleased.
Helpful Report
Posted 2 years ago
Wow! Thank you so much for the fantastic feedback, Elaine! We're so happy to hear you've had a great experience with us and our amazing customer support team. We're proud to put our customers first and we're glad it shows! We look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
Good choice and extremely prompt. Recommended.
Helpful Report
Posted 2 years ago
Thank you so much for the feedback and recommendation, Ian! We really appreciate your support and it's great to hear you're happy with our speedy service. We look forward to serving you again soon. Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Great selection, great prices for dog food and delivered quickly.
Helpful Report
Posted 2 years ago
Thank you so much for the great review, Mark! We're glad to hear you've had a good experience with our wide range of great value products. We look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
First time purchase with Get Set Pet and very impressed, will certainly buy from this company again
Helpful Report
Posted 2 years ago
Thank you so much for choosing Get Set Pet, Terri! We're thrilled to have you with us and we're so happy to hear you've had a great first experience. We look forward to serving you again soon! Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Very good service and fast delivery. Will definitely order again
Helpful Report
Posted 2 years ago
Thank you so much for the great review! We're happy to hear you're pleased with our speedy service and we look forward to serving you again soon. Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
great service, order arrived on time, good value for money, would certainly recommend
Helpful Report
Posted 2 years ago
Thank you so much for the fantastic feedback and recommendation! It's great to hear you've had a 5-star experience with us and we look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
Pleased with packing and food. Lovely to have a note and gift with each delivery...a nice personal touch. Delivery was not so good. I will know next time but didn't realise the date of delivery was the date of dispatch. We therefore ran out of food and I had to go and buy a small bag locally. Also we arranged for the delivery to be left in our porch if we were out.....they didn't leave it there but took it to Morrisons in the town. We had to drive up and collect it the next day and had to show driving licence and debit card as well as the email sent to us. My husband only had the printed off email with him first trip up so I went later and collected the food!!
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to leave your feedback, Marion. It's great that you're enjoying our personal touches and quality food. We're so sorry to hear you had this experience with our delivery service and we will review this process with our couriers. We hope we can look forward to serving you again soon with our usual high standards. Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Ordered 2 bags of dog food and got next day free delivery. Very competitive prices especially with the savings for having a subscription. Also a lovely hand written thankyou note and a free roll of poo bags is very much appreciated. Thankyou
Helpful Report
Posted 2 years ago
Thank you so so much for your amazing review, Angela! We're so happy to hear you're pleased with our great value and that you're enjoying your Get Set Save subscription. We're proud to offer personal touches like our thank-you cards and free gifts, and we're glad you appreciate them too! We look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
The whole experience was faultless with excellent service throughout.
Helpful Report
Posted 2 years ago
Thank you so much for the excellent review, Geoffrey! We're so happy to hear you're satisfied with our service and we look forward to serving you again soon. Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
I’m very happy with the friendly service
Helpful Report
Posted 2 years ago
Thank you so much for the great feedback, Natasha! I will make sure to pass your kind words on to our team and we're happy to hear you've had a positive experience with our friendly team. We look forward to serving you again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Prefect quick delivery good price!!
Helpful Report
Posted 2 years ago
Thank you so much for the 5-star feedback, Karen! We're happy to hear you're pleased with our great value and speedy service. We look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
Good correspondence and quick delivery. Thank you
Helpful Report
Posted 2 years ago
Thank you so much for the great review! We look forward to serving you speedily again soon. Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
A great price for premium dog food which was sent promptly (delivered within a day or two at no cost)with a covering letter which was a nice touch. Will definitely order again.
Helpful Report
Posted 2 years ago
Thank you so much for the fantastic feedback, Nicola! We're proud to offer great value and a swift service and we're happy to hear you've had an amazing experience with us and will be returning. We look forward to hearing from you again soon! Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Delivery took longer than expected, had to contact customer service to find out what went wrong,no tracking number given or notification of that the food had even left the warehouse
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave a review, Julia. We're sorry to hear about this. Following your initial email, we escalated this with the courier and found that there was a small delay at your local depot. I can see on our system that a shipping confirmation email was sent to you the morning after your order, and this should have had your tracking number included though this could have found its way into your spam folder. I will pass your feedback on to the warehouse team to see what we can change in regards to our shipping and tracking process. I hope we can look forward to serving you again soon and improving your experience with us. All the best, Anna and the Get Set Pet team
Posted 2 years ago
Always go out of their way to fulfil my order requests and to deliver as soon as possible
Helpful Report
Posted 2 years ago
Thank you so much for the great feedback, Elkie! We're always happy to accommodate our customer's requests and we pride ourselves on our friendly and fast customer service team. We look forward to hearing from you again soon! Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Quick delivery, was free too. Prices are v competitive. Set up regular subscription for food to get discount which I can change any time. Even got a nice little note in the box thanking me for my order and a free gift (roll of poo bags so - always useful!!) Have used before and would recommend.
Helpful Report
Posted 2 years ago
Wow! Thank you so much for the amazing review, Suzanne! We're so happy to hear you've had such a great Get Set Pet experience, especially using our best value Get Set Save subscription service. It's great to hear you've found your subscription accessible and easy to change, as well as that you're enjoying our personal touches of thank you notes and handy poo bags. We look forward to serving you again soon! All the best, Anna and the Get Set Pet team
Posted 2 years ago
Great choice. Delivery comes promptly. Orders filled correctly. What more can you ask for!
Helpful Report
Posted 2 years ago
Thank you so much for the positive feedback, Anne! It's great to hear you're happy with our swift service and wide range of products, and we look forward to serving you again soon. All the best, Anna and the Get Set Pet team
Posted 2 years ago
Great service ,fast ,reasonably priced and easy to navigate website
Helpful Report
Posted 2 years ago
Thank you so much for the great review, Valerie! We're so happy to hear you've had a great experience with our speedy, great value service and our accessible website. We look forward to serving you again soon! Best wishes, Anna and the Get Set Pet team
Posted 2 years ago
Get Set Pet is rated 4.9 based on 3,770 reviews