Get The Label Reviews

Name: Get The Label
Rating: 2.05

2.1 Rating 127 Reviews

24 %

of reviewers recommend Get The Label

2.1

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Get The Label:

Getthelabel.com is a new online fashion store offers clothing, footwear and accessories direct to the public from leading high street fashion and sport brands. We sell discount designer clothing, deals on all your favourite brands. Up to 75% off mens, womens and teens clothing. We sell top brands such as Henleys, Lacoste, Voi, Adidas and many more.

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Phone:

0844 880 6201

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Get The Label 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order on get the label.. paid next day delivery as I was in a hurry to receive my order. My order did not get delivered, asked get the label to resend order out and not to refund.. as hermes messed it up once again only to be told they refunded me yet im still waiting for my refund to clear. It makes perfect sense that this company is a subsidisery of jd sports who are also completely disgusting when it comes to customer service. Waited 2 months for my air max to arrive from jd which were bought for my bday, jd would not resend my trainers or refund me. One of these companies should be operating as all they do is mug they're customers off tale peoples money for a service they ain provided. Do not buy from get the label or jd online”

Helpful Report

Posted 3 years ago

“I am really disappointed in your service bought a pair of trainers that was too small, and now being charged for the returns process this is very distasteful and very deceitful when ordering as nowhere in your advertising does it state that there is a charge for returns .This is shocking clearly away of just lining your pockets .I will never use your service again .”

Helpful Report

Posted 3 years ago

“Bought shoes from this company shoes didn't fit so I sent them back cost me €11.65 expensive but didn't get a refund can't email them as it says can't be delivered very bad costumer service never buy anything from them again.”

Helpful Report

Posted 3 years ago

“I bought an item for my 11yr old It said size 10-12 yrs, but was way too small for him. SO I started the return process! Total nightmare! Basically I've spent £9.20 for nothing. Paid for delivery and for return, with nothing to show for my money! The email address comes back "cannot deliver" and the telephone number has a voice recording saying their offices are shut, despite listing the opening times (which I called within). I very much doubt I'll get money back and I am posting this back with a lot of doubt!”

Helpful Report

Posted 3 years ago

“I would like to give them 0 star because they have a poor service , I bought item from them. To claim the return they mad it so hard for me . After 3 months Do yourself a favour 🙏”

Helpful Report

Posted 3 years ago

“Return charges not made clear at the time of purchase - would not have bothered if this was the case - delivered item looked nothing like the photograph so on that basis would avoid like the plague in future.”

Helpful Report

Posted 3 years ago

“£6 to return an item! Is that a joke?”

Helpful Report

Posted 3 years ago

“Absolute joke - pay for delivery and then pay through the roof for return. Unacceptable business and complete scam. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Returns Service is awful!! I paid £5.50 using Royal Mail but the postage label still read the address of the REBOUND hub.? So, 2 days to go to REBOUND arriving on 15th July ...6 days later it is still not with Get The Label? The tracking system is not worth a jot and the email I got from Get The Label said to be "patient ". I just wish I had read the reviews before I ordered. I am surprised at KLARNA Bank doing business with them. Never again. £11 spent on postage.. Rip off...”

Helpful Report

Posted 3 years ago

“Unbelievable!!! I received a pair of mens trainers never ordered by me, addressed to me with paperwork for a guy in Birmingham, w hat the f###! is all this about??? How did they get my name and address put on his order??? I wll be phoning tomorrow and expect a good explanation and compensation for stress!!”

Helpful Report

Posted 3 years ago

“Never had any problems with the returns but the qaulity of the clothes is shocking the stuff I ordered looked fake and material was rubbish for apparently being designer stuff.”

Helpful Report

Posted 3 years ago

“I had no trouble with returning my shoes - I took to my post office and it cost me £3.20 - maybe if the parcel had been much heavier it would have been more economical for me to use their Rebound service - but you don't have to”

Helpful Report

Posted 3 years ago

“This is the WORST company I have EVER dealt regarding returns. My fault, I usually always read reviews first but on this occasion I have just looked after trying to work out how to return a parcel. I will NEVER buy from them again ... everyone out there avoid at all cost .... and it does cost! Still on reviews not going to pursue with return as I don’t trust this company. Yes I think it is deliberately made difficult to stop us sending things back. Lesson learned.”

Helpful Report

Posted 3 years ago

“Bought a jacket which was nothing like the picture. Cheapest looking material, no lining, thinner than a bin bag. Will never buy from here again. I wish I had read the reviews before buying. Don’t even start me on the returns. In this day and age, no one charges for returns. Paid £5.25 to return it. Worst company ever! Avoid.”

Helpful Report

Posted 3 years ago

“Terrible. No shipping updates after 10 working days. Passed from pillar to post when contacting their customer service. The phrase cheap does not always pay is very apt when it comes to this company.”

Helpful Report

Posted 3 years ago

“Never had a problem using get the label, items always as described and fast delivery but now I need to return an item it’s become a bit of a nightmare, I have no printer to print off the returns, and the cost to return is ridiculously high....will just sell this item on to save all the hassle”

Helpful Report

Posted 3 years ago

“Can't return without a printer can't post to a po box absolute rubbish”

Helpful Report

Posted 3 years ago

“Returns is a nightmare,”

Helpful Report

Posted 3 years ago

“Purchased a pair of Boots from Get The Label via Groupon deal. Unfortunately the Boots were too small and I have attempted to go through their returns policy. On their website it states that you can arrange for Collect Plus drop off at cost of £2.50. This seems to be at odds with the url on the invoice which sends you through to a company called Rebound. This allows you to use either Royal Mail at cost of £5.25 or UPS at a cost of £6.10. Really think this is absolutely atrocious charges. Decided to keep the Boots and drop them off at a Charity shop. States on their website that 92% of goods never get returned - Wonder why?? Will never purchase anything from these people again. Buyer Beware.”

Helpful Report

Posted 3 years ago

“I found an item on Get The Label’s website that seemed good value. I’d never heard of them but saw that they were part of JD Sports Group, so I ordered. The item arrived (took a long time but ok). It was too big so I looked into returning it. It seems so be a really painful and confusing experience trying to return something to Get The Label. There appears to be a few different companies involved in returns and different return addresses as well which doesn’t fill you with confidence. Nothing is that clear and it also costs quite a lot to return items. Also, after reading other people’s experiences, I think I will just put the item on eBay rather than run the risk of it getting lost in the shambolic system they seem to have. I won’t be ordering from them again and I’m surprised JD Sports put up with this amateurish shambles within their usually well run business.”

Helpful Report

Posted 3 years ago

Get The Label is rated 2.1 based on 127 reviews